Not good… Don’t know if it was just the girl I had or what but you could tell the girl just wanted it to be over. She spent more time pumping the lotion bottle(every 30 seconds) than massaging. Also I have been to many massage places(and I’m not even picky), and none of them use gloves. I understand it’s a sanitary thing but it does kinda ruin the massage. I might go back, but next time I will get a different masseuse(not Nicole?). The place itself was very nice and clean hence the 2 stars.
Nafisa J.
Rating des Ortes: 5 Atlanta, GA
I went back after a year and a half and have to say my experience was much, much better. The staff were all fantastic and my masseuse was knowledgeable, professional, and gave a great massage. Happy to come back again with a much better experience!
Adrian C.
Rating des Ortes: 1 Atlanta, GA
I get it now. .. I see why other Unilocalers left horrible reviews. I will explain my update by telling a story. I called this morning to inquire about an appointment. The man I spoke with told me 5:00 was their only appointment availability and they would be glad to schedule me in. I scheduled for an hour foot massage at 5 and showed up at 4:55. I waited. And waited and waited. There was a party of three before me that were sat at 5:01. At 5:05 a massage therapist came out and told me it would be a few more minutes. No biggie! I was listening to some calming Seal on my iPod and was psyching myself up for an amazing massage. At 5:07 the massage therapist came and told me they were over booked and I would only be able to get a 45-minute massage. I asked her to repeat herself to make sure I had a full understanding of the events that were taking place. Indeed my interpretation was correct. It goes as follows: — They knew they were overbooked when the scheduled me earlier on the morning. — I’m about to get short-changed and only getting 45 minutes(which in reality will be 30 once I sit forever in the foot soak stuff) — I will only get a small discount($ 5) for losing 15 plus minutes of the massage YOU scheduled for me. — instead of taking care of your customer and staying a few minutes later(presumably the massage therapist would have to stay a whopping 7 minute later to give me a full hour massage), you’re going to make the customer be inconvenienced so you can close the doors promptly at 6. It’s not like I was late and they would have to accommodate me. They were late and are making me accommodate them. Needless to say I declined and walked out And I will never be back again. I could have stayed, but it felt like I would be accepting bad service and I feel my time and money is more valuable. After this experience I feel they could care less about the customer and creating a good customer experience. My mantra: When you get overbooked you still have to give every customer the same quality of service of you want to stay in business. Clearly by my experience and by the countless 1 and 2 star reviews about the SAME issue, Heavenly doesn’t care about providing a customer experience. There’s too many good massage places within a short drive for me to come back. What a waste.
Heather S.
Rating des Ortes: 4 Beltsville, MD
30 bucks for an hour — clothes stay on, recline in chair, arm and hand massage, neck massage, and foot bath and massage. Ahhhhhhmazing! Do yourself a favor, Go.
Claudia H.
Rating des Ortes: 2 Alpharetta, GA
Meh. I usually go to the Alpharetta location but decided to go to this one as I was bringing friends this time and it was near where we were going to eat afterwards. Booking the appointment for four of us was painless and we all got into the chairs in good time. My friends loved the experience especially as this was their first foot massage. The young lady that did my foot massage was TERRIBLE. It was not relaxing… at all. And I could not wait for it to over. I’m pretty sure she didn’t want to be doing it as much I ended up not wanting her to do it. I don’t believe I’ll go back to this location again. I’ll just be sticking with Alpharetta I guess.
Kia B.
Rating des Ortes: 2 Atlanta, GA
I have been here three times(twice for foot massages and one full body massage) PROS: Price at $ 30 for an hour foot massage is excellent; the décor provides for a very calming environment; tea is offered; warm towels placed on the foot not worked on; relatively nice staff MEH: Full body massage– They botched my reservation and I ended up waiting for 30 minutes. I did not complain but was grateful that the masseuse was thoroughly apologetic and got me a replacement immediately. I found that to be a very professional and courteous response. On to the meh part: I’m a runner and really needed my glutes massaged but was told up front they don’t do that– which is fine, although I didn’t ask for one– I actually went specifically to have a thorough leg massage. I realize I just need to go somewhere where they do sports massage– but it meant that I walked out of there with sore glutes and hamstrings. For the con part of this body massage see below. The foot massage I received when I first attended was excellent. the majority of time was spent on my feet; my feet soaked and then a very thorough massage of my feet then a light neck, arm, hand massage. The second(and last time) I went– the lady spent an inordinate time on my shoulders and arms then LEFTFOR15MINUTES, half did my feet and it was over. I was very upset and went home frustrated but vowing not to return. CONS: In addition, the overall body massage was awful– the masseuse spent half the time on my upper back– which hurt so much I was tensing up then spent like 5 minutes on my legs. and spent the other time on my lower back– which felt like nothing. I left irritated; BOTTOMLINE: I will not go back but I think this is a great place for those who don’t need a thorough massage or who clearly have shoulder tension.
Dog In The H.
Rating des Ortes: 5 Atlanta, GA
It’s a great place in Dunwoody for a very professional and well thought out body massage or a foot massage. The atmosphere is extremely soothing and the prices are very reasonable. The only up charge at this location is two dollars for aromatherapy. This up charge is the smallest up charge that I’ve ever seen and it is absolutely well worth it. The full body massage includes extras like warm towels and hot stones, but is absolutely professional every step of the way. My wife and I like going here on date nights sometimes as it’s at a great spot in Dunwoody.
Sid B.
Rating des Ortes: 3 Atlanta, GA
I just got back from China last week. and my feet were swollen as usual. TMI? I tried this place for a foot message. 30 minute for $ 20 so cheap. much better than airport places, but not as good as china clean /relaxing atmosphere. in nice Dunwoody shopping center(cheap and Dunwoody?) Will try again soon; has potential for higher rating on follow-up — I may need to move up to 60 min(still cheap at $ 30)