Publix Super Market

Piss poor customer service. Managers that don’t care about customers at all. They like to advertise helpful they are, but do nothing when asked.

«Here, my share of the grocery money. When are you going?» — Grey’s Anatomy: Season 1, Episode 4
This is a great Publix — in fact, one of my favorites. The store is well organized, always super clean and rarely out of anything. The meat and produce selections are excellent — this is one of the most robust stores in the city.
I also love the customer service here — the staff is the friendliest and most thoughtful. If you cannot find something, instead of just directing you, they will walk you to the item to make sure you find what you are looking for. And if they are out — they will go looking in the back for something. Amazing.
Also, this store has ample parking, speedy folks in the deli department making sandwiches (this is important) and a huge customer service counter. So whenever I am in the area, I make sure I go to this store for my grocery needs.

Versus the nearby store on Hammond Drive, this one feels like it’s on a different planet. The employees at this store bombarded me with morning smiles and greetings about 15 minutes from opening. Admittedly, I was a little crabby when I first came in, but the employees cheered me right up.
Selection is the typical Publix (and times fifty compared to the paraplegic Hammond Drive store) and produce is excellent.

I used to shop here quite often. I love the bakery breads and the deli meats are always fresh. I noticed the staff has great reviews for their friendliness. But that just hasn’t been my experience. My last few visits I just didn’t feel that the high quality customer service publix is known for was there. The staff seemed rude and impatient. I like to feel like a valued customer. And being a regular shopper should warrant that. If I need deli or bakery goods, I now go to the publix on Hammond Drive and do most of my shopping at Kroger where the staff is friendly and helpful.

This is a totally solid supermarket with everything that you’d expect them to have. I was especially impressed with the organic meat selection. It was pretty darn big.
They also had a bagger at every check-​out register, which was nice. Normally when I go to supermarkets they don’t have baggers at every register. I tend to like bagging myself, but it’s nice that they’re fully staffed.
This is definitely a good choice for a go-​to supermarket.

Great place. Well maintained and overall a good experience to shop.
The grocery items are fresh and this place has a good customer service.

The customer service here is just one of the best I’ve experienced anywhere. They’ve always been nice but this last visit blew me away. The boyfriend, a friend, and I had just gotten out of the movies and we arrived at this Publix about 10 minutes before closing time. We tried to be quick about it and got to the checkout with about 6 minutes to spare. First, the person in front of us — an employee — insisted that we go ahead of her, we declined, but again she insisted and was so sweet about it. The cashier and the front service clerk were so friendly and upbeat. Not only were they very courteous but they conversated with us happily. They were all so great even at the tail end of their day.

Publix has great grass fed beef and plenty of organics!

The customer service at Publix is legendary, and these folks at this location are ON it! While this isn’t the prettiest Publix I’ve been in, they sure have pretty customer service skills.
I had some business to take care of at the customer service station. There was only one person working, and what I was doing was going to take a minute. Shay was professional, friendly, detailed, and got the job done– and managed to work in a few other small customer requests, pull a payroll check for a co-​worker, and verify an answer to a question for me with Miss Sandy (I think that was her name). Miss Sandy came right over, and was just as friendly and professional as Shay.
Mind you, this could have easily not been a good experience. There was a short line when I approached, I was in a rush on my lunch hour, I had several tedious things to take care of at the booth– Shay could’ve acted like I was bothering her. Instead, her attitude made ALL of that go away, and I left SMILING and laughing!
Bonus: everything (all of my transactions) was done CORRECTLY. No issues or problems. that’s what i’m talking about– 5 Star Customer Service done the right way!

All in all, this Publix is great. My wife and I shop at Publix and Whole Foods and we get everything we need at these two places. The produce is typically fresh, a lot of choices and clean.
I don’t have any complaints, but we have not tried most of the meats or seafood.
Prices are good, quantity and options are good as well.

What can I say? We’ve all been here. This is an older store but it has everything that most Publix stores have… fresh produce, expensive meat, great Boars Head sammiches and delicious fried chicken!

It’s Publix! The staff is friendly and always will to help. I like this location the best because of it’s layout and what they offer. Seems like a flagship location from the looks of it.

This is the place I go for my $ 5 footlongs on the way to school; you get about 3 times the meat you would at the subway across the streek. My only problem is the service. I’ve waited like 15 minutes just to get my sandwich order taken.
They’ve got two ladies working back there and neither one seem to have any customer service skills or a sense of urgency. The lady making the sandwiches is the worst, with her blank stare and her bad attitude. She’s supposed to be serving food, not serving attitude, sheeit. It’s «hi, how may I help you?», not «what you gon have?». I don’t like feeling like I’m inconveniencing somone by making them actually have to do what they are being paid for. And last time I went they were out of ONIONS??? how are you out of onions? This is a Publix! She’s lucky she’s behind that counter because I would not hesitate to snatch that wig off of her head, hold it up up in the air, and tell her to jump for it!