Babies R Us

I have shopped here several times since being a mom but don’t come here often since I live about 30 min away. Today I had a great shopping experience. I wanted A car seat they had on display to replace a car seat for my son which had been destroyed in a car accident last week however they did not have anymore of this particular car seat. They offered to sell me the display but did not have the papers with it. The manager Drema listened to my story and heard me out knowing that I needed all the proper paperwork in order to be reimbursed for the car seat and offered me the next car seat up with a 25% off coupon. With all of the stress I have been dealing with surrounding this accident this was just the break I needed. I can’t believe I cried in front of the people in the store but sometimes life gets tough. Any how their customer service was above and beyond! And thanks to Enrique & Kara who helped me out today as well! I plan to pay it forward someday

After reading the other reviews, I was hesitant to shop here. But because it was close by, I stopped in and found the staff very attentive and helpful. I mentioned the poor reviews on Unilocal and they said the store receives daily customer survey feedback and it’s typically very good. So I just wanted to offer my good experience to Unilocal users and hope that other shoppers have a good experience like I did.

First of all, I do not have a baby, nor am I pregnant. But when that day comes, I will not be registering at Babies R Us.
I went in to buy a shower gift and they did not have half the items on the registry. As someone who can normally navigate almost any store like the back of their hand, this place stumped me over and over. Starting with where you print out the registry; wouldn’t it be helpful to put that machine in front of the registry desk rather than behind it facing the back of the store? I waited for 10 minutes for assistance from the guy at the registry desk (he was assisting someone) only to discover it while trying to kill time.
With regards to assistance, someone needs to tell the employees here that pointing and saying «it’s over there» is not getting the job done. Maybe this tactic keeps people in the store until they are so frustrated they will just buy anything to get out. If so, mission accomplished, but next time I will go off the registry to avoid setting foot in here.

Dear Babies R Us,
I would like to spend $ 200 in your store as soon as you’re ready to provide an associate who can assist. After 2 trips to your store, I’m beginning to get the impression that you have plenty of money already and you wish to keep the items in your store. I hope you enjoy that crib and mattress and bedding set I wanted.
Sincerely,
Someone who wanted to buy things.

I recently brought a Baby Bedroom set from this store & I was ABSOLUTELY disappointed ! The sales rep was very nice and courteous. Within two weeks we brought the Bedroom Set a sub contracted company came and set up the furniture. For one– they didn’t know what I had ordered asking me was the furniture was correct. Secondly they tried to argue me down about the bed conversion kit that we had already purchased. Unfortunately, it didn’t ship with the rest of the furniture .& I had to pull out a receipt to prove the fact that it had been purchased. Just so they could say «ooooo, well that’s not our fault!» & left! I had to call Baby R Us four times to get my story across, only for them to tell me that the store manager wasn’t working that day! I just spent 30 minutes on the phone. 27 minutes were spent on hold. The manager Marcus is a sorry excuse for a manager, & far from a concerned employee. I will NEVER spend a dime with them again! Never! My problem is still NOT resolved! Cooperate will be receiving a phone call from me tomorrow!

This store totally sucks ! The most unfriendly staff
They told me that I could return an item within 30 days and when I went to return it only after 3 Days they told me it was ‘as is’ and cannot be returned. Moreover there Manager took 20 minutes to come to desk to explain that to me… you get better price on items in Walmart/​Target and Buy Buy Baby… just becuase it is decorated well please do not get fooled by their prices… same items are much cheaper in other store. their Sale is good though but then you cannot return sale items

Been here a couple times and really am not impressed. Went in today looking for a maternity support belt and had to flag down an employee to help. Asked if they carried any smaller sizes (all they had was L and XL) and the employee told me they didn’t. I was a bit disappointed, thanked her for her help, and started to walk off to leave and the employee then said «is there a problem with what you see?» and kind of caught an attitude with me over it. I really didn’t need to explain to her that yeah, you don’t have the size I need. She really acted irritated that I’d ask for assistance and then not buy something. It was so awkward that I wound up leaving, going 2 doors down to Destination Maternity and buying exactly what I needed from a helpful sales associate that helped me pick the right product for me. The other time I was here looking for a crib and could not get any assistance at all. Too many other options in the area for me to waste time in here.

This store is located right across from Southpoint Mall. As with all chain stores, you can expect that Babies R Us carries a large selection of mainstream brand names relating to everything baby: cribs, toys, strollers, car seats, baby furniture, bedding, breastfeeding accessories and bottles, toys, and much more. You won’t necessarily find lesser-​known brands or even the lowest prices, but for one-​stop shopping and dependable products, it can’t be beat.
Amongst other things, we bought a crib with a lifetime guarantee (that converts into a toddler bed and eventually a full-​size bed). Even though we haven’t used it yet, it’s quite clear that it is a good-​quality, sturdy product. In addition, the store offers for purchase its own additional warranties for many high-​end items, so that if you are concerned about defects or malfunctioning products, you can replace the item with no questions asked.
Employees are friendly and helpful here, and each purchase usually earns you a 20%-off coupon for a subsequent purchase. The store’s convenient location and vast selection of merchandise will ensure that it becomes a regular shopping stop for me, even after my baby is born.