Crate & Barrel

Great customer service! Ordered a custom chair and it came in less time than quoted. I love the chair! Prices may be higher than some furniture stores but the quality was worth it. The service was exceptional. The delivery was a smooth process and it was delivered within the time stated. They gave a two hour delivery window and followed up with a call to say they would arrive within 10 – 15 min. That was great!

We have now waited four months for a sofa we ordered. I finally reached a store manager who stated that this was not an unusual wait for their furniture. She was unhelpful and curt. I was told that they had «oversold» the sofa and had too many orders to fill. Crate and Barrel has had thousands of dollars of our money for four months, while we have nothing but frustration. We’ve never had this problem with either Restoration Hardware or Pottery Barn.

Just received my custom order sofa on time and in the pouring rain. The delivery guys were great and unwrapped the sofa prior to bringing in the wet stuff and set it up for me. It looks great.
Also had great help from Jenny in the store with selection. Delivery for the custom sofa took ten weeks, but I’m really happy with my Lounge II 83″ sofa.
This is my second Crate and Barrel sofa and I have been very happy with the quality. Earlier in the year bought a sofa from West Elm and it was crap compared to C&B. Returned it and got this.

I had such a hard time getting a sales person to acknowledge me at this store! It’s unbelievable. I realize I look young which may convey that I have less money to spend, but they certainly have that wrong. I was loaded with gift cards from our wedding and ready to make the most of them. When I finally got someone’s attention to ask if an area rug was in stock, she went to check but a few minutes later I saw her assisting a couple with a full size couch. Obviously she forgot about me. I left with a basic sheet set and some mixing bowls, only because they were readily available on the shelf. The only reason they are getting 2 stars instead of 1 is that the lady who checked me out was fairly pleasant. Totally unimpressed with this store.

Crate and Barrel has a great selection of furniture as well as an assortment of kitchen items. We came looking for bookshelves and other storage items for our home and ended up with two large storage ottomans and a ladder type bookshelf that was on sale. The downside to our story is that they were all back-​ordered and so we had to wait 2 and 3 weeks, respectively, for said items to arrive.
For those that have never been here, be prepared to pay a pretty penny for their stuff. The craftsmanship is incredible and their products are definitely built to last. You’re paying for the quality for sure.
Great staff, very friendly, and well-​kept store. my only other complaint was that, having a stroller with us, it was difficult to maneuver around many parts of the store.

First Comes LOVE then comes the Light!
Can you fall in love with a piece of Furniture, a Light Fixture or a single light Bulb?
Falling in Love has never been easier…
My Bride and I spend a LOT of time in the Kitchen and I like the Kitchen tools they have!
Global Knives: my favorite Cutting Instrument (cooking and prep purposes) this review is NOT about Tactical blades, though I Dream of Steel! You can do a LOT with a single «Chefs» Knife… We have the G-​4 being a thin single edge almost 7″ of cutting edge potential I use this one blade for almost every Cutting task (NOT used as a utility knife and not meant to be)!
Furniture (Design and Display) C&B has made some good choices! They usually have something I like in Furniture and Lighting… The New Lighting Fixtures and especially the Bulbs Caught my attention (an Understatement) I fell in LOVE!

I really like Crate & Barrel, and this location is excellent. Prices run the gamut, so every budget can find something desirable.
I also really appreciate the customer service here. I am always greeted within a minute of entering the store, and the employees are always friendly and make an effort to approach each customer.
The only minus is the right-​side of the store gets a little crowded, especially during holidays and weekends. That side of the store hosts all the kitchen gadgets and I’d like to spend some time looking at everything, but it can get crowded in that area of the store.

Helpful. The location isn’t very easy to get to unless you’ve been here before. I had to walk all the way across the mall through the fake Main Street with its fake fading painted signs of hokey fake old-​time businesses that never existed. It’s just like all Crate & Barrels, although perhaps larger than the rest. The people here were kind and helpful though. I will be back, if need be.

I love the Crate and Barrel and was happy to see that the Durham location has furniture. I have to stop in any time I am at the mall just to browse, and often find something I ‘have’ to have. The prices are reasonable and for most of their stock the quality is good. This is where i buy all of my daily use stemware and I have to make fl
Frequent trips for replacements.

The staff was super friendly when we came to do our wedding registry. They helped when we had questions, and check on us halfway through.

Whenever I go to Crate & Barrel I always feel good cos it’s like I’m back home in Chicago where they started. They certainly have come a long way since I first discovered them back in the late 70’s when it was mostly glassware and dishes.
You don’t have to break the bank shopping here, but you can if you want. Their merchandise runs the gamut in price ranges and designs. Great place to purchase a gift for just about any occasion or something for yourself.
I’m so glad they moved to Durham and designed a larger store to include more furniture, but as someone else noted, it is a bit cramped in there. Who knows, in time they may expand the store a bit more!

Oh Crate & Barrel, how I miss you being nearby at Crabtree. Durham isn’t that far away, though. I just wish the new location had a better layout. The kitchen gadget section feels a bit cramped and the furniture layouts try to fit too much into one room design. I don’t know many folks who have a couch in their bedroom directly facing the bed. I do like having the furniture available to test out in the store, but feel like they should have gone with the two level store in order to give everything a bit more room.
Aside from the layout it is your standard C&B fare of home and kitchen items. I’ve found they tend to be cheaper than similar stores like Williams-​Sonoma, but a bit pricier than somewhere like World Market. The employees are generally friendly and helpful.

This is a really nice and large Crate and Barrel store I am just not that into C and B. I think it is really overpriced for what you are getting. This store is new and large, especially good if you want to look at furniture though. It was crowded for the holidays but the staff was very helpful.

As I mentioned in my previous review, it’s easy to do some damage here. I love that we now have a local C&B showroom because some of these pieces can be hit or miss; and we’d all rather look at and test it in person, rather than after paying a hefty shipping fee and assembling it. With this location, our metro now qualifies for an affordable in-​home shipping option that includes the already assembled piece delivered to a room of your choosing, with all packing debris removed from your home. After smuggling carloads of broken down boxes and bags of styrofoam from
furniture shipments after a recent move, this has become even more appreciated.
I ordered two pieces — a custom-​upholstered sofa and a bamboo patio set — through this C&B store. They hadn’t been open very long at this time, but the sales associate was still helpful and very courteous. After the order, I was given a folder with all the information regarding the sale as well as her personal contact info. She was even good enough to charge me only once for shipping, even though the orders would be coming at separate times (due to the upholstery turn-​around).
Their shipping company is great, handled the furniture carefully, and placed it where indicated. Everything arrived within the appointed time, and payment at the store, and the remaining balance upon delivery, was a breeze.
Four stars because the quality is not always what you pay for. Hubs and I bought a fancy deluxe sofa from Furnitureland South with some seriously durable foam inserts, extra stain protection, custom upholstery AND pillows, with nailhead trim for one of our other rooms — all for *less* than a C&B sofa priced using one of their upscale fabrics for upholstery. For the rather poor quality of their sofas (flimsy, thin, and uncomfortable cushions) by comparison, I can’t fathom how they can charge so much!

We registered at C&B for our wedding. I’m not really sure what we were thinking… cause you get no bang for you buck. you get a poof of smoke.
My favorite part of the registry process is walking through World Market looking at the same think you saw in C&B for HALF the price. No joke. We ended up with some nice stuff from C&B but the big purchase was a dining room table. I was browsing this store the other day and came across a white table with ceramic top that was quite nicely priced because it was a floor model. So, I gathered up our wedding gift cards and bought it. Still pretty expensive, but more reasonable than the original price! I’m not too keen on the guarantee for floor models. Apparently they don’t stand behind THOSE products? Hopefully it survives a few years of use?
Stacy, the woman who helped me pick out the table was super nice… as most Stacy’s are! and she looked over the table quite thoroughly before advising me to go ahead and buy it. I’ve always had a great experience with the people that work here… it’s just the price that really turns me off.

If you are looking for a place with somewhat expensive, cheaply built furniture and fancy looking Bricker brack in a yuppy atmosphere. This is your place. If you are looking for well priced study furniture, let me know where you find it. Ikea wannabe.

I’m gonna be honest here. I was very excited about the new C&B opening in Durham because we used to go to Crabtree just to visit C&B. But so far, I haven’t been really crazy about the new store. Maybe it’s because I’m not in the market for furniture right now, or maybe because it’s so pricey, but I just don’t get the same feel from the new store as I did from the old one.
The items I love the most — the seasonal, decorative, kitchen items — have been shoved into one corner of the store and the flow of people through that area is pretty crowded. There is so much space dedicated to the furniture and whole room layouts, I feel like all the fun stuff is an after-​thought.
Yes, I’m excited Durham now has a C&B, but I hope they are selling some of that modern, sleek, expensive furniture cause I don’t want to see them go anywhere.
My suggestion, spread out the seasonal and fun stuff a little more and dedicate more space to these items to bring people in.

Sleek, nicely designed space showcasing high-​quality home furnishings. They have everything you’d ever desire to decorate, accessorize or furnish your house; for example, indoor furniture like large dining sets and bed frames, outdoor patio furniture, area rugs and accent pillows, cookware, tableware, and everything in between. The style is classic meets contemporary and you can often find pieces in a variety of colours, styles and patterns. The staff have been extremely friendly and helpful. My husband and I will continue to visit and browse this store to gauge what we can (more often, cannot) afford and to obtain more decorating tips/​ideas for our new house.

Wow, the new Crate & Barrel (C&B) opened up in Southpoint. This C&B is located in a large building right next to Urban Outfitters, in a white building with beautiful glass panes. There was a huge crowd last saturday and judging from the facial expression of most people — they were pleased this C&B opened.
C&B has contemporary designs that emphasizes form as well as function. Although a little on the expensive side — their items can really bring a suitably appointed room alive. We wondered through C&B and loved many items on offer. The service was prompt and there were plenty of staff on hand to help with questions.
We’ll be back and it’s a great addition to the southpoint shopping experience.