David’s Bridal

First of all, the bathrooms were completely unacceptable. My toilet seat almost came off when I sat down and my friend (who was in the bathroom next door) said her bathroom smelled as if someone took a sh*t and smeared it everywhere but did a bad job in cleaning it up.
My saleslady was a piece of work. She was the kind of person to say things like «bad news bears.» As I was calmly looking at dresses, she tore around a corner and introduced herself before running me across the store to meet another bride she was going to be helping. I introduced her to my two bridesmaids and she could not have cared less. She then asked what I wanted. I told her what I wanted and she immediately grabbed a bunch of dresses and hurried me into a dressing room. Once alone, I finally managed to catch my breath, but not for long.
As I stepped out the lady asked me how do we like it? is it a 10?! How do we get you to a 10!!! Ma’am. CALM DOWN. To be fair, it wasn’t this poor woman’s fault. She was trying to please 2 very different brides. Meanwhile, there were about 6 other employees just standing against the wall. UMMM, LADIES. If you aren’t going to help customers, make yourselves useful and clean the freaking bathrooms! It literally smells like poo-​poo.
So I finally get to the end of my session and I am exhausted. I had found one dress but wasn’t sure if I wanted to buy it. So I asked if I could buy then return. NOPE. What about putting it on hold? NOPE. What about online? It’s one of a kind, only sold in stores. ALRIGHT THEN.
So I left sans dress, but not before they penciled me in for a follow up appointment. I canceled it as soon as I got in the car.

I had a fantastic experience in this store. Lindsay was AMAZING. She did everything she possibly could to find me the perfect dress. I was just wanting to try some on, but she found the perfect one. I wasn’t «sold» on it, and she took the time to listen and ask what would make it a 10! And she made the changes that made the dress PERFECT. I love the experience I had with Lindsay and the time this store spent on me. She is the reason I said YES to the dress! The store was clean and organized. The staff was all great. And you can’t beat the location. The only thing I would change is that it needs more mirrors!

Actively ignored by the staff at the Southpoint location, even though I was wearing a suit and my fiancée was in a nice work outfit. We were so mad about the store experience, she decided to order things online. Turns out, David’s bridal has ridiculously terrible return policies. Now she’s stuck with an undyed pair of shoes that don’t fit because they are technically «dyeable.» Find somewhere else for your wedding needs. This place has terrible customer service.

I rated David’s Bridal 1 star only because I could not give it 0. I went to David’s Bridal and found a special occasion dress that I liked and ordered it online in a different color. By the time that it arrived I had found a dress I liked better elsewhere. OMG who knew it would be almost IMPOSSIBLE to return. I took it back to the original store and was promptly told I could NOT return it there and that I had to obtain an RMA number online to get the OK for it to be returned. Well there is no phone number to call so I just requested this on line. No follow up email or RMA number from them yet. This is ridiculous. I will never, ever purchase anything from David’s Bridal again and will encourage everyone I know not to either. My biggest fear is that I have only begun to slog through this BS. I am really surprised by this policy antiquated as every other store… Macy’s, Nordstrom, Nordstrom Rack, etc. all allow returns at any like store.

I dreaded having to come here the 4 times I did go, my first trip was to look for my own dress, which I was excited about. My Mom, sister and I all went and made a day of it. The girl helping us was lovely, however she was trying to handle myself and another bride. I was told not to take off dress without her help and had to wait for her to Put on a different one. I would have to stand there in a dressing was done with while she assisted other bride. Management should organize that better. Also I was told I was able to try on one more dress… We weren’t there that long at all, maybe 45 min and much of time was spent standing around in dress I wanted out of. It was not a positive experience all around and wouldn’t suggest putting this at top of list of places to try on dresses.

This is the first time I have wanted to give a negative star rating.
I went into this store to find a wedding dress for my wedding in November; I had really high hopes because I am on a very strict budget, and it’s not too high. Upon entering, I was assigned a consultant (Cassie) to help me find dresses. She asked us not to remove any dresses from the racks and to allow her to do all of the work. She picked out a few dresses based on the things I said I want in a dress, and brought me to a dressing room, providing me with a corset top (that was way too tight) and a slip. After trying on about five dresses, I put on this gorgeous gown that made me look like Belle at the end of Beauty in the Beast– just beautiful. It turned out that it was in my price range! I let Cassie know that I had friends coming with me in two days to make the final decision on a dress. She told me and my family that the dress is discontinued, so she can’t order another if this one is sold (which it probably will be very shortly). She was forceful in her sales technique and it put a bad taste in my mouth. After assessing my options, I decided to put the dress on layaway by putting down 25% of the price of the dress. She informed me that if I cancelled the layaway plan, 10% of the deposit would not be reimbursed to me (which was like $ 20). She also informed me that I could no longer try the dress on if I put it on layaway, and that I would have to pay the dress off in full if I wanted to put it back on.
As if this wasn’t bad enough, when I got to the register, I found out that it was 10% of the purchase price instead of 10% of the deposit amount that would be forfeited if I cancelled the layaway plan (about $ 70). I was very upset and felt intentionally misled. I was trying to understand why she told me incorrect information about this fee when a manager (not sure if she’s the store manager or an assistant– Jennifer) approached the register and asked what was wrong. I explained the situation. She reiterated that 10% of the merchandise was the correct information and nastily asked me several times if I «just wanted to cancel the layaway order.» I let it go and paid the 25%. While standing at the register, there was a placard that referred to exceptions in the state of NC and a Layaway Information Brochure. I asked about these two things, which Cassie practically ignored and said she didn’t know. So, I left the store and moved on in my dress shopping day.
Later on, I became more and more frustrated about this situation. I ended up going to the David’d Bridal in Raleigh to see if I could find the same dress there to try on again without the corset. Dara at the Raleigh location gave me the Layaway Brochure (in which it states the limit in NC is **$ 50** for the forfeiture fee, AND that cancellation within ten calendar days RESULTS IN A FULL REFUND). She also informed me that I should be able to try on the dress no matter what the status of it in layaway is, and she made it possible for me to try on the dress they had (which was a larger size) even though they were slammed.
I went back Thursday to this Southpoint location to try on my dress. There was an entirely different team working there, who was so so helpful. I put the dress on and felt good about it.
Friday I returned to try it on once more with different undergarments, and to search for bridesmaids dresses with my bridesmaids. Cassie was working, who promptly was assigned to us. She came over and said, «so we are looking at bridesmaids dresses today.» I let her know I needed to try on the dress once more. She said it was against their policy and that it would not be happening. She kept referring to someone who was telling her it was against policy, so I asked to speak to whomever that was. Surprise– no one showed up. Later on, another consultant walked by me and my girls as we were trying on some bridesmaids dresses because Cassie went to help other people instead of continuing to help us. I explained to this consultant what was going on, and she immediately took care of it. One minute later, Cassie showed up with my dress. I was so, so frustrated about the entire situation. I ended up ordering all of my dresses (my gown and my bridesmaids’ dresses) at Savvi Formalware off of Glenwood (THEY ARE GREAT).
Brochure in tow, I returned Friday in the early evening to this location to cancel my layaway plan. Jennifer, from the first day, was there. At first, she was kind, saying, «oh no – why are you cancelling with us?» as though she was concerned. After I explained that I found another dress that makes me shine and feel beautiful, she had the audacity to say that I should have never put this dress on layaway and that she tried to talk me out of it on Wednesday when I was at the register. ARE YOU SERIOUS…
It’s really a shame because there were several staff members at this location who were perfectly nice and helpful. The two with whom I primarily interacted ruined the whole thing.

Horrible customer service. Didn’t seem interested in helping. Not a great selection and when I tried a dress on the manager asked did it work and I said no and that’s where the conversation ended! No «do you need a different size» not even a «can I put that back for you». Went to one in Raleigh, much more friendly and helpful.

I got my dress at a David’s in Cleveland, Ohio and was in town for my maid of honor’s wedding dress shopping, so I knew basically what we were getting into. She had made an appointment right when the store opened, so we got hooked up with her consultant immediately. She seemed to listen to everything that my friend said about dresses, interfered in our banter only when necessary, and ended up pulling a dress that she felt fit my friend’s desires at the end of the session and it was THE ONE. I was really impressed with the service here compared to what I met when I was dress shopping and the fact that her consultant truly listened to her and was able to get a feel for what she wanted well enough to pull a last minute dress that ended up awing us all.
High five, Sasha!
Can’t speak for my friend, but everything seemed to go smoothly and I can’t wait for the wedding. :)

I was very disappointed in this store. Had went to another David’s Bridal for my sister’s wedding dress the year before and it had been a wonderful experience, but with this store it was completely different. I had made an appointment and came into a completely packed store. I took almost 10 minutes for a stylist to get to me. Then she was working with at least one other bride. I had eight favorites picked out online and she brought 3 for me to try on before she ran around on a wild goose chase of her own. She refused to listen to what I was saying about a dress and went on her own to decide what I would love without every bringing any more of the ones that I said I liked. She was very rude to myself and my family that was there with me. We ended up leaving in frustration because of her rude behavior.

After reading all the negative reviews for each and every David’s Bridal there is, I was almost afraid to even make an appointment. But, because they offered the most low budget dresses, I bit the bullet and came anyway, not expecting much in terms of service. I was looking for a dress under $ 300 and everyone told me to just stop by DB since they had a good selection of styles (albeit, just decent quality). I made my appointment online without any issues. I arrived at said time and was expected.
After pointing out a few styles I was interested in from their book, I was put into a dressing room and given undergarments to wear. Although my stylist was taking care of two people at once, she was very nice and still listened to me. It took her a bit of time to get each of us in and out of dresses, and I ended up being there for over 2 hours. The allotted appointment times are 1.5hrs each, but I never pressured to make a decision quicker or told that I could not re-​try a previous dress on to compare.
I’ve read several reviews where they were not even measured, just thrown into various sized dresses – this was not the case for me. I was measured before I even set foot into a dressing room. I was also helped into the bustier (since I came alone and I couldn’t do it myself) and was tied into all the various dresses. I was also offered different sashes to help me figure out what I wanted to do with my dress. Also, as there were less customers in the store (it was getting close to 8pm) other stylists came and gave me ideas to help me make my decisions as they passed by and saw my look of indecisiveness.
I was notified by email that my dress and slip had arrived and I came in the same day and it was ready without issues! I came in on a Saturday without an appointment, but when I asked if I could try on the dress one more time before walking out of the store with it, they obliged. It took about 20 minutes before it happened, but I was not forgotten and they did make time to tie me in.
I did not get my dress altered at DB… mainly because I’ve heard such horror stories about the alterations department. Not to mention their prices are steep. I came in knowing that if I purchased a dress from DB, I would bring it to an actual tailor to alter. And that plan worked out great. There are a lot of complains about DB, but I had a decent experience. There was a lot of down time, but everyone was pleasant (or held their tongue well, who knows) and I received everything as promised. There aren’t too many options for wedding dresses around here, so you may not have a choice, but if you walk into DB with low expectations, it could turn out to be an good experience.

I bought my dress from a David’s Bridal in MN, so I thought it would make sense to get my alterations done at the David’s closest to me in NC as well. Big mistake. First off, I walked in the door and told them I had an alterations appointment, someone came and got me & took me way in the back & I was chasing them trying to keep up. I was sent into a changing room & told to go change by myself — at my dress fitting the sales associate assisted in putting on my corset & dress. But at this David’s Bridal I had to do it all myself — frustrating to say the least. Then I was told they only did things their way & there weren’t other options for things like adding straps. The alterations guy was very unsocial & unresponsive. Overall, HORRIBLE customer service. Also, David’s HIGHLY overcharges for alterations. They wanted to charge me close to $ 300. I ended up not getting my alterations done there & took it to a local shop where the tailor told me that was ridiculous and I ended up paying about $ 50 there.

Honestly, I really wanted to like David’s Bridal. I bought my dress there, and I like the idea of having affordable gowns that are accessible to everyone. However, it’s like they’ve never heard of customer service.
We made an appointment for my initial visit. When we got there, it was a madhouse. There are always so many women there and so many friends of the bride and the store just isn’t big enough for it. My biggest tip would be GO DURING THE WORKDAY. I know it sucks, you are trying to pay for a wedding you can’t take time off, but definitely find it. It’s not as busy and you’ll get better service.
So when I ordered my dress they said it would take x number of weeks. If the dress didn’t fit, they could exchange it for another size. Fast forward to now, and the dress was too big. And of course, you definitely cannot exchange it. I love my dress, but it was expensive, and getting it taken in was incredibly expensive!
So the first issue with alterations came with scheduling the appointment. Apparently the girl scheduled my appointment for a time the store WASNT EVEN OPEN. So at the last minute when they realized it, they called to reschedule and were super rude, like it was my fault. They didn’t tell me that I had to bring my «day of» bra for the fitting (shoes, I understand. I guess the bra makes sense, but this had not occurred to me given I’ve never done this before). They insisted I buy an $ 80 bra on the spot, or they wouldn’t do the fitting. I was constantly being bounced between multiple seamstresses.
When I came back for the second fitting, things weren’t done correctly, and it had to be taken up a little more. There were about 3 different women working with me (it was one woman’s first day) so I kept having to repeat myself. The head seamstress (at that moment, who knows) had the audacity to scold me for not bringing a bridesmaid with me.
In addition, my bridesmaids are pretty variable in height (about 5.3 to 5.20). ALL of the dresses were different lengths — I literally felt like they were trying to force you to get them hemmed in the store. They were incredibly pushy about this, even when one bridesmaid explained her grandmother is a seamstress.
Overall: Go to DB if you have a dress in mind already, but absolutely do not use any of their in-​house alterations, etc. It’s overpriced, poorly managed, and more hassle than its worth. Go to your own tailor.

Just got off the phone with Jen the manager at David’s Bridal. She was so rude and her customer service is terrible. I’ve already had one appointment with David’s and it was awful. Not because of my stylist Kimberly she was the only bright spot in my visit. Kimberly is knowledgable friendly and efficient. It’s the stupid store policy that had her running around taking care of 4 brides at one time. My mother finally stepped up to try and get me in and out of dresses so we wouldn’t have to be there all day. I probably would have already bought my dress if I could’ve had her undivided attention. I called to make a second appointment and stressed that I didn’t want to have multiple appointments at the same time to contend with so I could get this taken care off. I was told that they have so many brides and will fit them in regardless of the affect to your appointment. Jen talked over me and was completely rude, I work in customer service I have never had a «manager» be so terrible and not help with a solution. Brides beware. I have no idea what I will do with the dress I loved especially because Kimberly deserved to get credit for her work.

Unfortunately we didn’t have the best experience today. My sister (the bride) had several pictures of styles of wedding dresses she wanted to try on. We made an appointment in advance and were assigned Tina as our sales associate who seemed nice and bubbly. Despite the pictures, Tina didn’t seem to bringing dresses that fit the description. I’m not sure if the selection just wasn’t at David’s bridal or if Tina simply wasn’t connecting with us. Also, we didn’t feel like our time was used effectively. In 90 minutes my sister only tried on 5 dresses. We were not allowed to look ourselves or to bring any of the dresses to my sister at the dressing room. Tina had to do everything.
When the appointment was over, we decided to look at bridesmaid dresses. There were less than 5 people shopping in the store with at least 8 sales associates. When I went to try on the dresses, we were snubbed. Apparently they didn’t have any appointments and our original appointment was over. I looked around the store and commented that they had at least 10 – 12 dressing rooms open. They shook their heads and said no, I had to have an appointment. They said we could not be worked in.
That was the last straw. We put the dresses down and left. They not only lost a bridal dress purchase (Tina was pretty pushy towards the end of the process), but 6 bridesmaid dresses as well. And a bad, yet very true, review to boot.

Whoa… just popped in to look for a formal ball gown and was this place ever busy. I guess ladies and their teams were picking out bridal gear. They won’t let you wander the store until you check in with them and they assign you a rep who would help escort you to your dressing room. Just wanted to browse and it seemed like a process. Limited sizes available, though a variety of styles and colors. It just seems like you can buy it online if you find the style and size you like but they don’t have the color. Although, it’s all massed produced dresses, so the formal gowns really just look like brides maids dresses.

I was pleasantly surprised by my experience at David’s Bridal in Durham. I did not expect to find a dress that was well made, but I did and my consultant was amazing. If you’ve thought that you’d never find anything there, I think you should give it a shot.

If I was rating the girl who did my alterations, (Mackenzie) I would give her 5. She was very nice and pleasant. The manager is a bit different. While I was getting my pins put in my dress, she came in the back with a massive bag of chips– stuffing them into her mouth and giving directions to the seamstress as to what they needed to be doing. It was disgusting really. She also pointed out how «big» the mid section of my dress was on me. I explained that I didn’t want it to be tight because of the type of material it was– and how much it would show off EVERY curve of my midsection. She stated again «It’s just too big in the middle» and walked away.
Again– Mary and Mackenzie were beyond helpful and super nice.

The first time I came to Davids Bridal was around 7pm on a Saturday night… it was so hectic in this store. About 6 brides as well as prom dress shoppers made me think that I should have came at a different time. Our sales associate was nice, she located the style of dress that we wanted and gave us underwire bras to try on. Well before this she took us over to their horrible shoe section and told us to shop around for shoes while she picked our dresses out. She came back to get us along with another customer. She introduced us to the customer and told us that she was helping her also and asked all of us to go to the dressing room. That was totally awkward and I really think you need one sales associate to one person.
We eventually selected our dresses and went to pre pay for them. My sister lives in another city and thought it would be easier for her to get her dress there than to order it here in Durham. The sales associate eager to get a sale kept pushing the fact that the dress might not come in time for the wedding or they may be sold out or some other lame excuse to get my sister to buy it from her.
Dress Pick Up
I received 2 emails from the store to let me know that my dress was ready. I think I would have appreciated a call as well. Some people don’t check their emails that often and that email could have easily went into my junk folder. The email said that I had 14 days to pick up the dress or I would be charged some kind of fee…
I went in to get my dress about 8 days after the original email. I walked in and told the lady my name as well as the brides name, she took my info and instructed another associate to go find my dress. Meanwhile two people were standing at the counter looking seriously annoyed, they eventually asked the lady who took my info if somebody could check them out. She told them to give her a few minutes… meanwhile she is doing everything else but check them out. I waited for about 5 mins to get my dress and was asked if I wanted to try it on. I told her I would probably need it altered and before I could finish my sentence she was handing me the dress and telling me to just call back and make an appointment.
Very Rude!
I wasn’t pressed to get alterations done that day, but I would have appreciated her not trying to rush me out of the store so that she could do whatever it is that she was doing before I walked in.
I would try to figure out non peak times, maybe in the morning to go to this store b/​c if not you probably won’t get the best customer service.

David’s Bridal is the Target of bridal gowns: you can get a nice dress at a decent price, but you most likely won’t find anything that will stand out. (Unless you can afford something from the ‘White by Vera Wang’ collection, in which case, why not shop in a more fancy store?)
The staff there is nice, but they all seem a bit bored. The selection of dresses is quite basic, so if you’re looking for something simple and affordable, you’ll probably find it there (or in their online catalog).
I didn’t end up buying my gown there for 2 reasons. First, the woman who was assisting me was rather pushy at the end and kept saying that if I don’t order the gown immediately, the estimated delivery date may magically change from 2 months to 4+ months, although earlier she checked and said that it would be approximately 2 months. Secondly, after I discussed specific alterations with the seamstress, she told me she couldn’t give me any estimates of costs, not even a rough idea, even though she was clear about what was required.
All in all, it’s not a terrible idea to start your gown search in David’s Bridal, I would recommend a place with a more ‘personal touch’, where the staff cares that you look stunning, not just «Oh, this dress is really pretty!», because that’s what they kept telling me, which does not really say much about ME in the dress, but the dress itself! I found an exceptional gown at Bridal Mart in Burlington and it cost less than the one I liked in David’s Bridal.

My friend (the bride) and I (her bridesmaid) walked into this store one Sunday last November without an appointment, just hoping to have a quick look at the dress selections. The staff was quite friendly and professional, and had no problems accommodating us with an immediate appointment. We were there for a few hours as my friend tried on bridal gowns and I tried on about 6 – 8 different bridesmaid dress styles. We had two sales associates assisting us and in the end, my friend was able to decide on a colour and style for the bridesmaids dresses, although she ended up purchasing her bridal gown elsewhere in Toronto.
The task came to me to order the five bridesmaids dresses, and so I returned a few weeks ago to do so. I received fantastic service from Maggie, another sales associate. She was really helpful in calling the other David’s Bridal store in Buffalo to locate the other gals’ measurements and to put my order through. (At the time, I was told that the dresses could not be ordered until they were paid for, which I guess makes sense. Since I wasn’t about to shell out $ 750 to cover everyone’s dresses, we arranged so that the other gals would call back in with their credit card information). However, according to some of the other bridesmaids, they have called the store back repeatedly to order/​pay for their dress but have not been helped or have been told to call back when Maggie is working. I’m not sure why one of the many sales attendants on duty wouldn’t be able to process the order? Hmm… something I haven’t figured out.
Today I picked up the first dress to arrive, which is in perfect condition (correct size, etc.). Everything has been smooth sailing so far, so I’m keeping my fingers crossed that my own dress will arrive as scheduled in early July and that alterations will go well.
Except for the strangle phone/​communication glitches, I am pretty happy with the service I’ve received here so far at this bridal store.