Excel Auto

We have used Excel Auto for years and have always received fantastic service at very fair prices. Recently, we needed a bumper repaired. The dealership where we bought the car and had it in for service told us it could not be repaired, and we would have to replace it for a hefty price. We then took the car to Skip and not only did he repair it, but he did so at a very reasonable price. I would recommend Skip to anyone in need of auto body work!

I used to have a Volvo. Perhaps that’s why I heart my new Acura? The Check Engine light in my Volvo was on. I was trying to avoid the massive bill from Volvo, so I opted to find an alternative. That alternative was Excel Auto downtown Durham. A guy named Skip said he could put a new thermostat in for $ 160, which would reset the sensor and turn off the annoying little light.
He put the new sensor in. I picked my car up from a really nice guy named Gilbert and drove away.
A week later, the light came back on. I drove back to Excel and Gilbert adjusted something or other.
A week later, the light came back on.
After doing some Internet research, I heard about P & A Smith Auto in Cary. Lots of message boards referenced these guys as being the place to take your Volvo.
I took the car to P & A Smith. They said that Excel installed a non-​Volvo part, which wouldn’t reset the check engine light. Duh.
I called Excel and told them what I’d learned. Skip was pretty nice about it. I asked if he would refund me for the non-​Volvo part and he did (obviously he didn’t refund the labor).
Truth is, I wasted a lot of time with Excel Auto. If you don’t know how to repair something and address a customer’s specific concerns, just say so. A month of trial and error later, I learned the hard way.