Extended Stay America – Durham – RTP – South

Extremely scary spot, just spend more and go somewhere nicer. Smokey, shady, hellish hotel chain.

The bed is clean, the staff is friendly. I guess I am just spoiled by the other chain hotels I have stayed at.
If you need something you have to ask for it. Why is it just not in the room already? The only trash can in the room is in the bathroom. Mold under the sink in the kitchen area. Please clean this place a little more.
The hotel is very noisy. People in the hallways slamming doors and yelling. Add some door closers, hang some pictures or something to stop the echoing or dampen the sounds.

Reasonable price was the best part of the stay. Room was adequate. You have to ask for all amenities. Needed to ask for extra blankets. Staff was helpful and polite. Grab and go breakfast consisted of granola bars, fruit and instant oatmeal. Biggest detractor were the other guests. Loud and foul mouthed in the lobby. Location was perfect for USCIS Raleigh field office.

This place is in a big need of a remodel. Non smoking room smells like an ashtray. Sprayed half a bottle of Febreeze just to get to sleep and when I woke I felt like I had smoked a carton of cigarettes & it still smelled of heavy smoke. Shower towels had dead bugs in them and sheets had stains laden throughout. There free breakfast is granola bars and apples– I believe this place could be awesome if the owner vested any money back into the facility.

Had a disappointing experience with this hotel. I booked via Orbitz, since they had a decent price and mixed reviews, but I figured I was only staying one night. When I arrived, the gentleman at the front desk was nice, but charged my cc a second time, not realizing I had already paid. The room itself was quite dirty — the shower had not been cleaned and the water did not drain in the bathtub, there was soap, but no shampoo, and the sheets also appeared dirty (to the point where I felt the need to check thoroughly for bed bugs prior to using the bed… thankfully, no bugs). The other clientele were also quite loud and the whole experience was shady af. Additionally, the hotel charged my cc another $ 238 after I checked out, but did not notify me of the charge. I called guest services (and to their credit, they were very nice and helpful) and they told me I had been charged for smoking in the room — which was definitely not the case. They removed the charge after about 5 days, but the fact that I had to take the initiative and follow up with them was just annoying.

Worst ever. No one at front desk to check you in. Facial hair in sink. Hair on blankets. Very thin walls. Grab n go breakfast consisted of granola bars, muffins and apples. No cleaning service. No dishes to use in kitchen. Towels are super dry and rough. Shower very dirty. No safe. Never staying at an Extended Stay anywhere.

I was a little disappointed in the place. There are a lot of simple things that could have made the place better. First, is real cleaning. The rugs in the hallways and rooms need steam cleaned or something. And, the chair in my room was stained. It was less stained when I turned over the cushion but this is basic stuff. Speaking of cleaning, they didn’t come in and straighten up the room the second day I was in the room. Frankly, I’m cleaner than they are but it’s just kind of expected that someone will clean the bathroom. I’m not sure that’s ever happened in any hotel I’ve been in. I also saw a bug in the room. I was on the first floor near the pool so seeing bugs isn’t that surprising but seeing one in the room is a little disconcerting.
The internet was free but it wasn’t a great connection. They had options to pay for a faster connection but when someone advertises free internet as an encouragement for you to book in the place, then I’m holding them to it!
Not sure about their general clientele either… their damn guests couldn’t park! I generally find that people in NC aren’t great drivers but the available spots were cut down by guests that consider the white lines to be mere suggestions rather than an actual spot. Plus, their guests aren’t clean. The day I checked out, there were fast food bags all over the place. Why were there fast food bags in the parking lot? Because their free breakfast is more of a snack. They had muffins and breakfast bars and instant oatmeal packets. Not impressed.
Pluses… it’s a convenient location and the people that work there are nice. But, this isn’t a place I would recommend.

Wouldn’t stay here again. The place smells like someone has been smoking in the hallway, elevator and even in the room. There Is very limited breakfast. They even allow pets in this hotel. Carpet seems like never been vacuum at all. Bathroom is dirty with mildew… guess no one is cleaning it. There is no shampoo nor condition in the room. There is only two small bar soap and a tiny packet of dish detergent. I called the front desk and the said you have to go to the front desk for it. My husband went downstairs but they have only shampoo. The funny thing is the dish detergent and the shampoo smelly exactly the same. It is so fithy that my son’s allergy is acting up which he hasnt gotten for a couple of years. PLEASE DO NOT STAY HERE! I recommend Spinghill Suites of Marriott or Double Tree Hotel.

We stayed here for a week while in town. While it was ok I would not say the place was well maintained. The room was not what I would call clean when we checked in. There was no towels, the shower curtain had stains on it, the dresser drawers had dirt in them and vanity drawer had water in it.
The weather was extremely hot which brought the locals in for the free outdoor pool. Apparently you do not need to stay in the hotel to swim here.
I have been to worse but would not come back here.

This is now the Extended Stay Deluxe. It isn’t Deluxe and it isn’t exactly like an Extended Stay either.
The accommodations are fine. The place looks a little poorly cared for, but nothing that interferes with your stay (more finish type stuff). The drain pipe in the bathroom sink does leak a little.
There is a very limited breakfast in the morning, unlike other Extended Stays. It is coffee and bagels.
The internet service is $ 4.99 a week. It is passable, but a little slow. It’s only wireless.
Note: they charged my credit card for the full amount on the first night of my stay.
The room I had was an efficiency (full kitchen, small desk, loveseat). The room is a billed as a suite. I wanted a suite, where I had a bedroom separate from the outer room (s) where I could work. I wanted to be able to allow the wife to sleep while I worked. The room isn’t a suite. I can’t speak for other rooms in the place, but be warned.
Front desk service was very friendly, informative and efficient.
The area is safe and fairly busy, right on NC54 near I-​40.
Prices are about average with the other chains in the area, a little less than the higher-​end brands. I got a AAA rate at $ 76/​night.
A final note. I spent much of the week in the room working. The ergonomic chair was more like craponomic. I told them about it on the first day. They never came by to replace the chair. Thankfully the water leak under the sink wasn’t a deluge.