Fifi’s Fine Resale Apparel

I will echo the sentiments of others in saying that Fifi’s excels at service for the buyer, but NOT for the seller.
I have sold clothes to them on approximately four occasions. On one of these occasions, when I inquired about whether or not my gently used Frye boots had sold, they had no record of this item on my account. Because they provide sellers with zero transparency to their intake system and are seemingly very disorganized, I now keep detailed records.
On another occasion, the counter woman accepted five articles of clothing. But one week later I received notice that the manager had decided against accepting 3 of the 5. At that point, my options were: a) come pick them up right away, or b) donate them (without ever putting them out for sale). When I returned to pick them up, they handed them to me wadded up in a trash bag.
In both instances, the sales team was remarkably unapologetic.
In the future, I’ll just donate clothes to a nonprofit, by which I could at least feel good about the transaction.

I love shopping at consignment stores, and Fifi’s never disappoints. I’ve never sold anything there, and I’m not planning on doing so anytime soon, but there are honestly so many great finds here. I’ve gotten some of my favorite pieces here. I find that their shoes, jewelry, and dresses are the best items in the store.

Not a good place to consign your items. Their communication leaves much to be desired. They don’t track things effectively. They do not pay in a timely manner. I’ve also had items damaged while in their possession. I gave them the benefit of the doubt after some negative experiences, but things have only gotten worse. Extremely poor service.

The people at this store are idiots. I took a Vintage Ferragamo purse in excellent condition to be consigned. I was told I would be emailed a list of my items with pricing and if I did not agree to the prices I could get the items back. I waited several weeks and never got anything. I called and was told they were several weeks behind on listing things, when I asked about my Ferragamo bag. I was told it was listed for $ 68, I said I wanted it back but then was told it sold for $ 68! Some one got a hell of a deal. All I got was pissed off. I will never ever consign here again.

I LOVE Fifi’s of Durham! The girls are very helpful and friendly, they’ve even come to remember mine as well as my husband’s name. I shop consignment primarily for high couture bags, shoes, and sometimes clothing (I’m a size 14, it’s rare to find couture in larger sizes). Fifi’s offers very fair prices and sometimes even discounts on high value items if they’ve been in the store for a long period of time.
As for selling items, I have sold through Fifi’s a number of times. It’s really a crap shoot (please excuse the phrase), there are no guarantees when you consign ANYWHERE. It’s all about the right person coming in, with the right amount of money they are willing to spend. I know of a gorgeous pair of Chanel boots that have been on the floor for over a year, and a pair of sunglasses I found myself drooling over were gone the next day when I decided I HAD to have them. As well, I was very warmly received when I asked to have a pair of shoes back when they didn’t sell within a couple months.
Lastly, I’ve recently purchased my second Hermes scarf through Fifi’s in Durham, both in beautiful condition and at affordable prices. Fifi’s is a wonderful place to shop whether you’re looking for yourself or a special gift for someone else of extraordinary taste.

I have to add my voice to Christina’s, Liz’s and Stacy’s here… if yore looking for a place to sell your gently-​worn clothes, the consignment process at Fifi’s is really terrible. There’s no tracking system, and as a seller you won’t receive any updates. It is also a bit frustrating that the store doesn’t inform you if any of your garments *haven’t* sold before they donate them to Goodwill (although they do inform you of this policy before you consign with them). All the same, it’s not a very seller-​oriented policy — I would have liked the opportunity to retrieve my unsold items, to see if I could have done better with them elsewhere. I was a bit underwhelmed with the service, too. The staff weren’t very responsive when I e-​mailed to find out whether my items had sold, and whether I should come by to pick up a check. On another occasion, a staff member at the Durham location was a bit snooty about garments I was looking to sell and which she felt weren’t a fit for the shop. Overall, if you’re looking to sell quality, name-​brand garments in good condition, you’ll probably do much better selling them on eBay.
I also haven’t had very positive experiences here as a consumer. In some cases, it looked to me as though items were being sold at about what they’d retail for during an end-​of-​season sale at a mall, even though they were used. I definitely wouldn’t go out of my way to stop by this store.

def hit or miss when you’re looking for something specific, but with the amount they have, it’s hard to find find at least a few things you love for GREAT prices

You can find some decent things in here — you just have to look through a lot. It’s nice to find some cute tops for under $ 15.

I have to say I’m on board with Christina here. The consignment process needs significant improvement. This is the only place I’ve taken clothes in for consignment. After the first go-​around, I think I’m going to just opt for donating my clothes and getting money back a the end of the year.
On the flip-​side, they do have some nice stuff for sale. I bought a really cute pair of red wedges and a really cute skirt I still need to wear. The prices are reasonable for the majority of the items.

I came to Fifi’s after a friend brought me here, and I really like it :) I found a really cute silk skirt and a casual white dress that I wear all the time. Prices are really good and the selection’s fun. It’s well-​organized and fun to peruse. :D

An update for consigning (please see my earlier review for my thoughts on Fifi’s as a place to shop). While the cut is pretty good — ⁶⁰⁄₄₀ on most items and ⁵⁰⁄₅₀ on designer, if I recall correctly (they didn’t actually give me a copy of the policy when I came in to drop off my clothes), the lack of communication or tracking methods for consignors is frankly crappy compared to other places I’ve consigned. Payment is on the 15^th of every month, but there’s no courtesy phone call or email, so you need to remember to mark your calendar and pick up your paycheck — or call ahead to see if you’ve even earned one. There’s no way to track — neither online, nor via a hard copy that could be provided with your paycheck — which items have sold, what prices they’re being listed at/​sold for. In other words, the consigning process could be much improved. That said, the clothes DO sell well. Judging by the size of my first two checks, my pieces seem to be moving quickly, and they do have a no-​appointment-​necessary drop-​off, which is cool.

Overall there is a lot of great clothing and accessories at Fifi’s.lots of variety and choices. As someone who consigns with them, though, I have a few qualms 1) they don’t make it very easy for you to learn if your stuff has sold, and 2) they make you pick up a check the following month without a reminder or anything. This makes consigning stuff there a pain; hence, minus a star for that. They do look at your stuff once you bring it in, and you don’t have to make an appointment – so that is a plus.

I’m from California, and was disapointed in the shopping selection here until i found Fifi’s. New favorite store.