Harris Teeter

I love the fact that Harry Teets opened up on 9^th Street. I’ve been a fan since the beginning and have to say, it’s one of my favorite places to shop. The only downside is the smaller parking lot (although bigger than it’s neighboring competitor Whole Foods) and lack of cart wracks in the parking lot. Otherwise, they’ve got it all. A great selection of produce: organic and local, a great deli and I love their fresh breads (p.s. the man that work in the bread department is absolutely fabulous!) They have samples on the floor and great customer service.
A large wine/​beer selection in addition to their whole bean coffees. Harris Teeter is nicer and pricer than other local options (such as Food Lion or Kroger) but less expensive than Whole Foods or Fresh Market. They have a great ethnic food selection and this particular store (as well as the location off of Shannon Road) offers a 5% discount to students – sign up at the customer service desk. They offer sandwiches and a salad/​soup bar, both make for a quick dinner/​lunch option. They also have a Starbucks in store as well as a Redbox kiosk and the store is open 24 Hours-​a-​day!

Great location and a wonderful HT experience. Pleasant interactions with numerous staff members. LOVE the fact that I can do online shopping and pick up outside the store. I’ll be back!

I’ve been shopping here weekly for a year, as it’s within walking distance. However, until I’m satisfied with the HT corporate response to the taser incident on 9 Sep 15, I will not be doing so. I, and many others, will not tolerate unwarranted violent treatment of community members of any age, race, or creed. I feel ashamed about the events of 9 Sep 15. If you’re reading this and curious, feel free to Google «Tasered at Harris Teeter Durham North Carolina.»

Great place to buy food and get tasered.

I go here literally every day, but not anymore. Yesterday (9÷09÷2015) management called the police on four African Americans for «trespassing» (they were actually shopping for a cookout). The police arrived and immediately began to arrest one of the customers while accusing him of shoplifting (he wasn’t). When one of his friends tried to talk to the police, he was tased and had to be taken to the hospital. When a bystander tried to film the encounter, the manager threatened to have her arrested if she did not stop filming immediately. I like HT but I have principles…

These guys got it going on… great staff. I always get help if needed, place is super clean. I even had a problem with an order I placed for sushi on Vday… the manager didn’t hesitate to make it right. very cool. will always go there… best sandwiches too… 5 $ Friday rocks!!!

I’m not from North Carolina … it seems like a Safeway.

Bought some sweet potatoes last weekend. Went to scrub them for baking the day after I bought ‘em, thought they looked slightly off. Actually, the huge display of them at Teeter looked a little off (dirty & a little pale for my liking). However, these dirt spots turned out to be black mold.
I only realized this after cutting them open to find them all totally rotten inside…
I guess they need to cycle out their produce & not put old sh*t on display.
That being said, the store is big, clean & new looking. So I am a little confused by this experience.

Harris Teeter provides a nice balance to the Ninth St area grocery options. Whole Foods takes care of the high-​end, and Food Lion is a half a mile away for the low-​end. HT isn’t quite in the middle as they are pricey, but with the weekly specials, you can generally find a reasonable bill at check out.
I agree with some of the other reviews on the staff. They seem to still be figuring things out even six months after opening. This can add time to your visit, so bring your patience or first look to see which clerks know the produce codes before getting in line. Trashy magazines at the registers provide relief from the potential wait.
Produce is pricey but fresh with a decent variety. Meat Department is typical big chain American grocer, and they’ve got about every packaged food you’d expect.
HT gets three stars as there’s nothing which makes me jump for joy other than it’s closer to my home than similar stores and easy to get in and out off, so they are getting my money now instead of the Kroger down the road. Given that Kroger has now purchased HT, I don’t think they particularly notice my shifting habits on the bottom line.
For an alternative, if you are up for five-​minute drive try hitting Compare Foods on Avondale Dr. Produce section is amazing and the prices are excellent. Just head E on Club from Ninth.

I must say, now that I live off-​campus, HT has been there for me when I needed it. It’s open 24 hours which is really convenient because sometimes I get inspiration at 11:30pm and want to buy some ingredients. However convenient it is, I feel conflicted with this chain giant smack dab in the middle of Ninth Street…
There’s also a Starbucks inside, the produce seems fresh enough, and everything is nice and clean. They have a pretty good selection of organically grown produce but why not just go one block to Whole Foods for that? It looks like there is also a Panera opening in the plaza as well as the relocated Duck Shop.

This is going to be a rather lengthy tale to explain why I’ve rated this store so low. But here’s the TL;DR version: Their supplies are great but their customer service absolutely sucks.
«Customer Satisfaction, register 4.»
«Customer Satisfaction, register 4.»
«Customer Satisfaction, register 4.»
You would think after three calls and an ever-​increasing pile-​up in the checkout line, someone would have given my poor checkout guy a little assistance, but instead he had to wander off and find someone himself, leaving the five or six of us lined up after the woman in front of me, tapping feet and rolling eyes. Perhaps if one of the five or six employees I saw standing around in front of the restrooms had been actually working, this situation wouldn’t have occurred. But this was just at the tail end of a really bad experience that I had today.
Now this store is very new, and perhaps they just don’t have their act together yet, but I’m sorry to say this is not the only bad experience I’ve had at this particular Harris Teeter since they opened. Every trip has had some employee being slow, incompetent, or rude to me. But let’s list out the things that happened today only:
* I got there and immediately went to the Starbucks to get a coffee. The two employees there refused to make eye contact and when eventually they decided to recognize that I was standing there, they mumbled something unintelligible at me and kept doing what they were doing. I stood there a bit longer, and the person half-​yelled the same thing at me like I was supposed to understand it the first time, and I still don’t really understand what she said because it was some bizarre phrase, but apparently she was asking for my order. With no eye contact still.
* I then went to the Customer Service desk to sign up for a new VIC card since my old one has gone missing. There was already someone waiting there, but there was no one working the desk. Eventually someone came up and asked what I wanted, and I explained that I wanted a VIC card, but that the other person had been there first. As it happens that person also wanted a VIC card. The employee pointed him to a notepad device where you could sign up for one. He started trying to use it, but was clearly having problems like inability to get his driver’s license scanned, so the employee had to assist him several times. He acted like this was a huge burden and he didn’t want to be helping. Then he got on the phone and turned his back to the man, who was again stuck in the process. I gave up and decided to do my shopping and come back.
* I next encountered an employee at the bread station, where I asked to have a loaf sliced. This seemed to take an eternity. I don’t know what’s so hard about getting a sliced loaf into a plastic bag, but apparently this was some tremendous feat to this particular person.
* I then went to the butcher station, where the guy working there didn’t seem to know what any of the meats were. I told him three times that I wanted the bone-​in pork chops, not the boneless one, complete with pointing several times at what I wanted. He also had to come around to the front-​side of the case to figure out what ground chuck was.
* Through the aisles, re-​stocking was taking place, and there were at least two occasions when employees made an aisle impassible, and I had to turn around and go back in the direction I came from.
* There was the aforementioned strange gaggle of employees milling around the restrooms, presumably on break.
* When I did go back to the customer service desk to attempt to get my VIC card again, there was a huge line, and no employee present. Eventually I got to use the machine, figured out after a few tries how to get my drivers license scanned, and completed the entire sign-​up process, at which point it required that an employee be present to put in their ID, and a countdown started until the action would time-​out. I was getting very frustrated and no employee was to be seen who wasn’t working a check-​out register. As luck would have it, someone showed up about 30 seconds before it was going to time out and so I waved my hands frantically to get them to deal with me first even though I wasn’t first in line, because of the time-​out. Never thought it would be such an ordeal to get a damned VIC card.
* When I did get to the check-​out register, the lady in front of me needed something voided, which resulted in the calls to Customer Satisfaction over the loudspeaker. Clearly, Customer Satisfaction was absent. Also, the check-​out guy rang something of mine up twice by accident, spent a few seconds trying to figure out what happened, shrugged and continued with my check-​out. I had to point out which thing needed to be removed, thus saving myself 5 bucks.
The store has a great selection, but this is the worst customer service experience I’ve ever had at a grocery store.

this place is HUMONGOUS! finally a nice grocery store near me where i dont have to point out to the cashier that my vegetables are IN-​ORGANIC and a billion dollars cheaper. the parking lot is big, but getting there off 9^th street can prove to be a challenge during busy hours. The store itself is bright, clean, organized, and offers everything you expect from a grocery store.
maybe it’s been a while since i’v’e been to a new grocery store, but if you walk down the freezer isles, there are sensors that turn on lights inside the fridges! what a great way to save energy. There’s a red box and they serve starbucks coffee inside. overall great place.

This Harris Teeter looks great! I was worried navigating the parking lot & driving into it would be like Whole Foods II, but it wasn’t! Lots of parking, easy navigation, wide spots, etc.
It is so nice to have a ²⁴⁄₇ grocery store close to downtown Durham. Selection is great, store is clean (I know it’s brand new, but HT usually does a good job), and it looks like a great grocery store. I don’t know what else goes into reviewing a grocery store, so… yeah.