Kroger

My husband and I have shop this location for about five years. This last visit at the beginning of Dec 2015 sucked, I love the floor staff they were really sweet with getting things for us. The check out is what really annoyed me, not only was this a mature lady I’ve never seen before she was not inviting at all. As she check us out the bagger stated «you better turn your light off», she replied with a «Yeah your right cause I wouldn’t have taken them if I knew that had so much. I replied that «I’m sorry we didn’t know» she said when you walked up you only had three things in your hand then this fellow came with a basket. My problem here is that no matter how much we had or if you were upset about it you don’t let it sow. In customer service being friendly is was counts the most.

The most current store hours for this Kroger are 6 AM to 1 AM every day. When I moved to the area ~5 years ago, the store would close at 11 PM. I am glad that they have changed the hours so that it is more convenient for late-​night runs.
The store is pretty reliable, although, I wish they had more organic produce. This is what brings me to shop at other grocery stores. I’ve heard they made a change, expanding more organic options, so I’ll have to check it out and rewrite or write another review. The fried chicken here is the best! I’m a bit disappointed with their bread selection however.
I like that they send you coupons on the items that are most relevant to you, especially when you don’t shop at the store for a while. Once you accumulate $ 100 worth of groceries in a month, you get $.10 off of Kroger gas in the gas station in the parking lot and also in some Circle K’s, like the one on Woodcroft.

Oh my please to remember to season the deli chicken. I still had to cook after buying a rotisserie chicken because it was so bland. Its usually good but lately the staff is slacking.

The worst customer service ever!
I have written to Kroger before and told them about their employees who provide poor service. It seems that they keep hiring the same kind of people.
Self-​checkout is the worst! There’s supposed to be someone at the register to assist you but every time I use it, the cashier is no where to be found.

Kroger is a good everyday choice for me and my family when it comes to groceries. It offers everything I need for food and home supplies. Kroger does provides practical services and products for an affordable value. Sure it’s a grocery store like any other, but I like their brand products which helps me save money. I pay practically nothing for my prescriptions, and I save .10 cents a gallon for gas whenever I spend $ 100. I haven’t used any of their food services like the bakery and deli however, so I cannot speak to that. I mainly go to Kroger because it’s convenient, but it’s not as good Trader Joes, which is more culturally diverse with lots of awesome fresh ready meals.

Decent service today. They actually had an employee in the aisles helping people and asking if they could assist them. Keep up the good customer service and get rid of the bad. This is good.

Buyer beware — this branch skims off a little extra for themselves from each customer. I went through the checkout with some cheese, bread, butter, bananas, apples and a tomato. It came to almost $ 17 so I checked my receipt. The weights of the fruits and tomato were way off, so I asked them to reweigh them. The «customer service» person told me the scales couldn’t be wrong, so I asked the manager to reweigh them. Low and behold, they had overcharged me almost $ 2, which is not a lot in the grand scheme of things but I looked back at the checkout and there was a long line of people with far more items than me, and I told the manager he needed to calibrate that scale so not everyone got overcharged. He was totally unconcerned and said there was nothing he could do about it, as he would have to wait for the Department of Agriculture, who calibrated their scales 4 times a year. It was hard to think about all the families coming through the checkout after me who were going to get overcharged but the store was unwilling to do anything about it. You’ve been warned!
I usually go to Food Lion but this Kroger is closer to my home — for anyone wondering about it, its a pretty standard Kroger overall in terms of its selection but the customer service and general feel of the place is really bad — I get better service at Food Lion.

I gave Kroger a chance, but they blew it in what can best be described as the «dirty cheese incident.» I got a pound of cheddar cheese from the deli, and when I got home and opened the package I noticed metallic markings or residue from the slicer on every single piece of cheese! Oh hells no. When I went to return it and get a refund, I had to stand in line behind a bunch of people getting money orders at the customer service desk. Sorry, fools, but I have much better things to do on a Saturday morning than stand in line waiting to return my dirty cheese.
The bread section here is a mess. Who puts the bread in the middle of the store?
The employees are nice and friendly, and they’ve got a decent organic/​health food aisle, but I’m going back to Harris Teeter…

This is roughly the closest grocery store near us, so we frequent it often. Generally, if you’ve been to one Kroger, you’ve seen them all. I’ll try to break down the good and the bad:
Good:
Recently renovated. It’s a little nicer than before, but it certainly is not stunning. Although it is a significant improvement over the one on MLK.
Decent produce/​natural food selection. They have a house brand, «simple truth» which makes a decent attempt at focusing on unprocessed and sometimes organic foods. They are competitively priced and generally more than decent quality.
This particular Kroger carries some specialty items that many other Kroger stores don’t and are significantly more expensive at other markets. I can’t disclose more as I don’t want my secret to get out as it’s hard enough to catch it when they are in stock, but suffice it to say it’s worth stalking ;)
They recently added a Kroger fuel station. If you have their Plus card (I really hate that every place I go to requires you to carry their badge to scan and get the real price of the item, but I’ll save that for another time) you get $.03 off a gallon and if you spend $ 100 in a month, you can get a one time fill up with $.10 off a gallon per month you spend $ 100. Sort of complicated, but the prices are competitive with neighbors and they carry diesel so a big plus for us.
They have a good selection of manager’s specials items that are close to expiration or the packaging is somehow damaged. Great for the bargain hunters out there!
Less than good:
Produce is hit or miss. Organic selection is pretty thin if you’re into that, and most of it is not very well-​stocked. It’s no Food Lion, but don’t go expecting a discount Whole Foods.
Customer service is so-​so. Not atypical in the grocery store world, but again keep your expectations reasonable. I will hand it to them that they seem to go out of their way to hire people with some level of disability (a good thing in my book). Every time I’ve had a price discrepancy or other concern, it’s been addressed and corrected. Eventually and with a little effort, but they honor it.
Coupons are only accepted at face value for those thrifty-​minded folk out there.
Grocery carts are never where they were the last time I went and generally are in poor repair. I try to just use a basket, but I usually end up getting more than I intended.
Overall, they are convenient, carry a few specialty items I have been hooked on and have a competitive spot to fill up the car. Solid 3 stars.

Got a phone call from a lady who said she was with Kroger. She said the handicap carts all had new power cords. A trip down to the store proved that the carts (I got the last one) did have «new» power cords zip tied to the power strip (great idea) So some complaining here on Unilocal and a email to their head office seemed to have worked.

They always have good fresh fruit! Never rotten or half old. They also have a great organic section. The store is well kept and they have a great selections of groceries; Hot meals, sushi, and all types of cheeses and meats!

Larger then usual grocery store. Pharmacy. Flowers. Outdoor stuff.

Kroger’s — the mass conglomerated step child of the grocery world… or not? Are they worse than Wal-​mart? I can’t vouch, but I’ve been shopping at a Kroger’s ever since my growing up days in Houston and all over the land of Tejas.
First off, if you’re not a frequent Kroger’s shopper, do one thing before you go there for the first time — get one of the Kroger’s savers card. It’s basically free money and entitles you to a lot more savings and additional online savings/​coupons if you register your saver’s card on their corporate website.
In a nut shell, I like this particular location for several reasons:
1. location,
2. cheap prices and deals,
3. some unique items only found here relative to other grocery shoppes,
4. proximity to East Coast Chinese Food (ECCF), and
5. free wifi.
LOCATION: It’s conveniently located in SoDu across the hwy from Southpoint which means easy on/​off after/​before work if you’re heading past this location. They just remodeled this location a bit — nice buffed concrete floors, a newer dine in deli area in the back (behind the produce and near the butcher area), and some fancy shmancy signs for the front end of things near ECCF.
PRODUCE: In an area that boasts local and organic produce, Kroger’s doesn’t shine particularly bright — but they do advertise many items as NC local. it’s just hard to find between the blatantly cheap imported produce all over the place. Peaches and other seasonal stuff can be bought here that are local within a couple hundred miles if that matters to you and sometimes the prices are ridonkulously cheap — i.e., peaches for 0.69/lb!!! Now granted, you aren’t getting great quality produce… but you aren’t paying an arm and a leg either. So the trade off is understandably reasonable in my mind. Better yet, if you’re on a budget and can find manager specials, you can score great deals on slightly older but still just as good fresh produce.
OTHER PRODUCTS: Generally speaking, the «10 for $ 10» deal is prolly the best in town and beats the other chain grocers hands down. And it’s good to know that you don’t have to buy 10 things… just one and you still get the deal. They do have separate deals where you do save more by buying in bulk, but those are clearly advertised. Finding manager’s specials here can also boost your savings.
SPECIALTY PRODUCTS: One item I cannot find elsewhere in the Triangle, but only at Kroger’s is Graeter’s ice cream pints. Seriously good Ohio-​based made ice cream that will put all other ice creams to shame. I kid you not — it’s better than Maple View… and i like Maple View. It’s expensive, but oh so worth it esp. if you’ve had Graeter’s before and just miss it.
FINAL THINGS: As mentioned, if you want authentic Cantonese style Chinese food, ECCF is prolly about as good as it gets here in the Triangle. Don’t take my word for it, take my half-​Cantonese wife’s word for it. Seriously good, but strangely situated in a grocer’s front lobby… I know. Also, on our last visit here, I discovered that this Kroger’s location actually offer’s free wifi. How cool is that?
So, why the 4 vs. 5 star rating. It’s hit or miss on some of the produce. I said before that it’s cheap. Well, it is and sometimes you can find undesirable elements to that price point. For example, a head of kale we bought the other day just happened to be harboring a huge dead worm. Nice. Not the best thing to discover when you’re starving and ready to cook up a nice meal for you and your wife! Also, some items aren’t priced that cheap either — some of the organic and/​or alternative foods can be pricey here.
Overall, 4 stars for providing a nice niche for those on a budget.

We headed here because it was rumored to be better priced than Harris Teeter and better quality than Food Lion. I may agree with both, but we definitely won’t be back. The prices were not good at all, we headed over to the super Target afterwards and compared some things we’d purchased. I felt hurt and abused, everything was cheaper. Also, one thing that gets a star docked all on its own, things were miss-​priced. In one instance the tag on the shelf said $ 5.99 but it rang up $ 7.99. Yeah, it’s just $ 2, but seriously, this is not ok (btw, I checked the shelf price thoroughly comparing different brands/​sizes at the store). It makes me question what else was priced wrong.
The selection was also lacking, though the super target isn’t really that much better. Oddly enough the giant Walmarts seem to be the place for variety.
The service was non-​existent until checkout, where service was rushed and totally fake. I don’t need much help when I’m shopping for mayo and eggs, but it’s nice to know someone is available if I needed it.

I feel weird rating a Kroger, much the same way if it were a Wal-​Mart, McDonald’s or a Chili’s. But I’m gonna say, if you’ve got to pick between Harris-​Teeters or Food Lion on the basis of fancy beer or organic products (not really produce), this is where you want to be!
I’m definitely less a fan of the Kroger than the Harris-Teeters…probably because they have a whole department/​drug store isle full of things I could buy, but don’t need, if I was say, coming there to buy (more) beer at 1am. That’s never happened.
It’s, the fancy beer store… that also sells my fancy toothpaste (Kiss My Face Whitening).

I love this Kroger location! I save a lot of money with my Kroger card (I promise — I did some pretty heavy investigating comparing the prices to other grocery stores). They have a good produce section and plenty of Kroger-​brand choices that are as good as the regular brands. My favorite part is the section of healthy food. There is a great assortment of soy and almond milk, gluten-​free items, healthy freezer dinners, and other goodies. I am a cereal freak and love their assortments (Colon Blow anyone?).
They do a nice job of discounting food close to its sell-​by date. One gripe on that though — I have found meats and other items on the shelves well over their sell-​by date. I am all for not throwing away food, but once the mold starts to show, please discard!

I just realized I had initially posted this review on the wrong Kroger listing!
Not only is this grocery store walking distance from my house, but it is also open 24 hours and consistently has the best sales: you can’t beat their regular 10 for $ 10 sales on various items throughout the store. Also, essentially everything costs a dollar less than at Harris Teeter. I’m always pleased as punch with their produce and international sections. The organic, gluten-​free, and vegetarian/​vegan sections have always been impressive and continue to improve and expand. There is now an entire aisle dedicated to gluten-​free products, which includes basically every variety of pasta, bread, cookies, and flour you can imagine. When I went gluten-​free, I was most disheartened to give up beer — which I still drink in moderation, which explains today’s stomachache from last night’s Fat Tire — and the pasta salad I make as my signature potluck dish. It’s made with tri-​color fusilli or rotini, of which I have never seen a gluten-​free version. Until now. Thanks, Kroger! They also stock Redbridge gluten-​free beer. I’m there so frequently, that the staff know who I am. Ha! Quick tip: check out the shopping carts by the greeting cards (just inside the main entrance) filled with all manner of recently marked-​down goodies.