Mr Tire Auto Service Centers

Didn’t get it right the first time, but eventually got it right without additional cost to me or being defensive. So this shop has redeemed itself.
(MON) brought car in to have raspy, whirring noise checked. Sale Rep recommended a bunch of general maintenance and replacement of alternator belt. A few minutes after driving away, noise was back louder and raspier than ever.
(SAT) returned to a re-​do. Saturday mechanic said he wanted to check pulleys and bearings, but was short-​handed that day and asked for car to be left another day.
(SUN afternoon) smoke and burning-​rubber smell erupted from under hood. Pulled into parking lot with a really stiff steering wheel. Alternator belt had slipped off so I got AAA tow from Raleigh back to this shop. I live in Durham.
(MON #2) Car put to right order. Picking up car was hassle-​free, no additional charges to me. They handed me the part that should have been replaced during the first visit — a worn out idler pulley with now-​damaged bearings. Personnel I talked to were pleasant throughout and that made a huge difference turning a disappointing experience into a more positive one.

Finally a place I can trust. It’s nice to know that Honesty still lives in some people and George is great. This is the second time that I’ve gone and dealt with him and I will be back.

On Christmas eve I was dealing with a car window that wouldn’t go up and facing 3 days of rain. I was feeling pretty hopeless until I noticed these guys were open. Not only open, but friendly! George cheerfully assured me that they would get my window fixed in a couple hours. Sure enough that’s exactly what happened. Although I suppose it’s a way to make a sale, I appreciated the printout – with prices – of upcoming recommended service on my car they gave me at checkout. It was much more professional than what I’ve been getting at my usual mechanic. I’ll be back!

About 5pm Saturday afternoon I noticed one of my tires was looking flat and sure enough there was a screw causing a slow puncture. I figured I was going really struggle to find anyone open until Monday at the earliest and it would be a huge hassle to have to deal with it around my work schedule. However, Mr Tire was open and not only that, I checked online and they had a coupon for a free tire puncture repair! I drove straight there, got the tire repaired within about 30mins and all for the grand total of $ 0. Great service, convenient opening times and they honoured the coupon without any hassle whatsoever. Thanks a lot, it would have been a crappy start to the week without you guys!

I received a coupon in the mail from Mr. tire. However this location does not honor
their own company’s coupons. They were very dismissive when I showed them my coupon and told me I could go somewhere else. Wasted an entire trip to this location which is difficult to find on a one-​way street

Expert service and genuine advice. I feel comfortable with every maintenance job needed for my vehicles here. Trustworthy and honest is how they do business. I truly recommend mr. Tire for any service needed. Quick, fast, easy and reliable. That’s what I have to say about that!