Sprint Store

I had the most horrible experience with this Sprint Store on today and I’m highly considering not to renew my contract with Sprint on next week after being a valuable member since 2009. I had a issue with my IPhone that was totally out of my control so I took my cellphone to this particular Sprint store to be repaired (I have total protection insurance). The screen on my phone had turned blue and the phone would repeatedly turn off and on until finally the phone wouldn’t turn on. I presented the issue to the consultant, my phone was taken to the back to be repaired by the technical consultant D.T. After about 5 mins of wait time the front end consultant comes back with my phone and says they were able to get the phone turned on. I was totally impressed and pleased with the fast service and a happy customer until my phone shut downed AGAIN right in the store. I handed my IPhone back to the consultant and ONCE AGAIN my phone was given to D.T. for repairs. After about 4 mins D.T. returns the phone to me personal and says there nothing he can do to repair the phone even though the phone is experiencing manufactured defects. I was totally disappointed at his response considering the fact that I have total protection insurance that covers MANUFACTURED DEFECTS. I tried to explain to D.T. about the phone and how it blanked out before his eyes in the store, but yet still his response was there was nothing he could do to repair my phone even though the IPhone experienced manufactured defects. Is this the type of approach a customer should experience about their cellphone repairs at a Sprint Store especially if he/​she is covered by the Total Protection Plan provided by Sprint? I am soooo disappointed!

I’ve been to this location several times and never had a problem, but the most recent visit was so outstanding I had to review it. The wait time was only about 10 minutes, even on a Saturday afternoon, and Cody, the man who helped us, answered all of our questions, helped figure out what plan worked best, and got the new line set up in about an hour. Great service all around!

Great experience. Short wait time and all equipment that we wanted was in stock. Sonia helped us and she was phenomenal! Warm, friendly, knowledgeable, patient, generally awesome.

This place makes we want to leave Sprint. I’ve come in here a few times, and it’s always a huge mess. The wait times are long, and the most recent visit, I told them I was having issue with my phone battery draining too fast and they told me to leave the phone with them. They couldn’t give me an exact time when the phone would be looked at by a tech, but that I could call in to get an update.
After a few hours I came back to check on my phone. They didn’t even address the original issue that I came in for, and didn’t seem too concerned that they hadn’t fixed or even looked at the problem. As others mentioned employees here are not very friendly and aren’t very helpful. SMH!

Great location to do business with. I have been doing business with them since 2012 and have had good experiences with the employees there. They know how to get you a phone quickly. Manager Ken is nice, personable, and also brings a little personal flare to the office environment. I work with Esai, Will Tate, and have had experiences with a few others. I would go here rather than other locations in the triangle. They can fix your phone as well as get you an upgrade!!!

Be very careful in this store. The prices for accessories are higher than other retailers and the return policy is 14 days with no exceptions.

This store is probably one of the worst in the area. None of the employees are motivated and they always seem to be unhappy to be in the store. This particular day, I went in with a friend to see about upgrading a phone on her line and changing the plan. When I asked the front desk person if they had any brochures about plans, he said «Ehhh…I don’t know if we have any…» and didn’t make any moves to look. He literally shrugged. Fast forward 15 minutes, and I’m looking at brochures of plans because they were right next to the waiting area, hidden behind some other things. He didn’t even bother to look around. Maybe he’s new? At any rate, after 45 minutes of waiting around (We were 2^nd on the list of customers to be served), we left. I switched to AT&T and my friend is going to follow suit.
Moving forward, I think that the employees here should be a little gentler, a little more excited to answer questions, and represent Sprint in a better manner. I’m sure Dan Hesse would not be proud.

Mass confusion these guys have no clue. I waited for half hr then these guys told me ‘oh sorry we forgot to add you to the roster’
We then had the pleasure of dealing with another gentleman called Esai who was extremely patient and helpful and he printed my bill and patiently went through the bill line by line and cleared all my issues.
Thanks Esai :)