TROSA Lawn Care

I used Trosa for big yard cleanups and loved their service. Then I hired them for monthly service and had many of the same problems listed in other reviews. Never got a contract, never knew when they were coming. Had difficulty when trying to rectify a complaint: they couldn’t find my paper work for about 4 days, so it took a week for them to tell me why they had only mowed half my lawn. When I talked to a manager, I was told they had too many other customers to come back to get the second half for awhile. Two weeks later when my lawn was still only half done, (3 weeks from half mow,) I canceled the «contract.»
2 months after I canceled my service, I was contacted by the billing department because they never got a check I mailed in. They blamed the lost check on the mail carrier and asked for the full payment. All in all, this complaint doesn’t seem to warrant a 1 star review, but the phone conversations I had were so frustrating, the communication was terrible, and I think ultimately it was because of the overwhelming feeling that retaining my business just wasn’t important to them.

We started using Trosa for lawn care in 2013. We paid to have our lawn done and get a fallen tree and some debris removed. The lawn was great, but they left half the tree in the yard. I had to contact them and ultimately send them a photo of the tree to get them to complete the work. They did, then for the remainder of 2013 we had no issues with them. They were thorough and seemed to take great care of the yard.
2014, however, has been pretty bad. Twice they didn’t show with no contact of any sort. After we contacted them following that second no show, they said something along the lines of, «We always mow your lawn on XXXXday.» If that were true, it would’ve probably been better to tell us that instead of telling us a different date.
Which, okay, fine — maybe someone was just having a bad day over there. But when they did show up to mow the lawn, they left huge piles of lawn clippings and debris that would’ve caused dead spots in the lawn had we not raked it up. We canceled as a result, which they took with a shrug.
Trosa itself is a great program. I just think they’ve gone a bit off track when it comes to lawn care.

Oh Trosa. I really wish I didn’t have to write this review but you gave me no choice.
First if all, we have used them for all services since moving here 3 years ago: moving, framing, furniture and have bought our Christmas trees with them in the past. We have used them for lawn services here and there since we bought our house over a year ago.
My first red flag should have been when I hired them to «weed» my flower beds out front. At 5 months pregnant I was just in no mood to be outside in the Carolina sun for this chore. they half heartedly removed weeds but completely removed my mulch! I was not happy about that and when I asked why they did that they said it was the only way to do it.
About two weeks ago, I contacted Trosa to get an estimate on lawn services for the coming year. Mowing and lam the extras. My next door neighbor uses them. We’ve used them so i figured it would be a good deal for all parties. So, I contacted me neighbor, found out how much she paid and waited for Trosa to come back with an offer.
I will let you do the math here.
My yard is .25 acres.
My neighbor’s yard is 1 (one) acre.
Trosa charges my neighbor $ 160 a month.
Trosa offered to do ours for $ 180 a month.
WHAT???
To make a long email exchange short. Trosa refused to come down any further than $ 160 claiming that their supplier raised their prices and that it was a reasonable offer on their part. Not only did I disagree, but the incredibly condescending tone of their emails to us were shocking. One of them started «let me break it down so you can understand»
So incredibly disappointed in Trosa. I was under the impression that they were a great non-​profit. We will be taking ll of our business elsewhere for sure.
In case you were wondering, I found another lawn service company to do ALL services Trosa offered at a no haggle price of $ 140 a month.
I guess they have a better supplier?

I can’t say enough good words about my experience with this wonderful organization. The lawn care team recently cleaned up the yard that was full of weeds and debris that had collected during the recent storms we have experienced. It was a real mess. They were punctual, polite, and very hard working. They even found areas on their own that needed work that I had not seen. They finished the job by mowing and trimming the grass. Many thanks to the TROSA administrative team for arranging and scheduling the job and, in particular, to the team that made the yard beautiful again. A job well done.

I wish I could give a better review. I have had a contract with TROSA lawn care since May. The work they did was fine, when they come out my yard looks great. The problems are with scheduling and billing. To accomplish getting service and paying your bills takes multiple (as in 7 – 10) phone calls and emails. Everyone I have met/​spoken to has been extremely courteous and friendly, but there seem to be delays at every turn. No one has come out to my house since mid-​August. I have called multiple times and have been told conflicting info, or promised service that never happened. My yard looks terrible, as it hasn’t been cut in close to 2 months. I have waited it out so long because TROSA is such a positive and valuable community program, but I may have to switch to someone else with better prices and more organized service. If you use them, know that they’re great people but expect MAJOR delays.