TROSA Moving & Storage

I am not sure where to post – I have used several TROSA services over the year and had large donations including furniture to donate, so I arranged for a pick up. The guys were so kind and helpful, looking for ways to assist me. I have been trying to empty my parents old house, an emotional and daunting tasks – why oh why did I wait to call. Efficient, full of hustle, constantly checking with me to make sure they were taking the correct items. TROSA impresses again. They moved me 18 years ago and no doubt the next time I move I’ll call on them again.

Great experience with Trosa! Will use the again when I move to my next place in a few weeks!

Great experience with TROSA movers. We hired them to move a 2bedroom apartment from Chapel Hill to our new home in Durham. We had packed up and moved a lot of the little items, so the guys were moving mainly furniture and several boxes. Our estimate included 4 hours of labor, with 4 movers, and most communication with them was easy and clear, although we had to change the moving date as it wasn’t fully confirmed with the scheduler — so make sure you get full confirmation before you assume! It was pouring rain the day of the move, but the guys showed up 15 minutes early, loaded the truck, drove to Durham and unloaded the truck within 2 hours. They only charge you for the amount of labor time used — saving us a few hundred bucks! The movers were very nice, professional, and friendly and very worried about cleaning their shoes off in both the old place and the new place — they wiped down the floors and furniture to get the rain/​dirt off. Would use again and have highly recommended to other people.

I’ve moved a lot.
A LOT.
TROSA is by far the very best moving company I have ever used. I don’t have enough superlatives for them. Affordable, friendly, careful, kind – the movers even stopped their work to help me find and subsequently extract my cat from behind the fridge after she freaked out (and then I freaked out looking for her) as she is wont to do (because, y’know, cat). They even calmed me down after my near panic attack from losing said cat. I realize this isn’t a very well-​written review, but I promise you, TROSA will not disappoint you, even if you lack a cat.

I have used Trosa for two moves. One move was from Chapel HIll to Cary, and the other was from Cary to Philly.
The NC move took place in 100 degree heat in August, but that did not stop these guys! I assumed that there would be fair bit of slack considering the job was paid by the hour, but there was nothing but hustle coming from these young men. We were a little less than fully packed when they arrived, and they did their best to give us all the help that we needed to get moved out quickly and efficiently. When we got to the new house, they did a great job of moving things exaclty where they needed to be and putting our furniture back together. They did not charge us for breaks or travel time, and because they moved so quickly, the charge turned out to be less than was originally quoted which was a pleasant surprise.
When we were planning our move up to PA, Trosa was the only place we even contacted. I had used state to state moving services before and I was highly disappointed in the price and customer service during these moves. But again, the guys from Trosa totally rocked it. They did an amazing job of packing everything up for us. Two days later, they arrived after a big snowstorm in PA and navigated snow and ice on our walkways and also negotiated with our neighbor who we share a driveway with so they could pull in their truck. The guys were pleasant, professional and fast.
I honestly can’t say enough about this company. It was the best money I ever spent on a move and I highly recommend them.

Moved this past weekend. It was great. Everyone was helpful and professional from the time I made my first phone call to the guys coming out to do my estimate to the move itself. The move itself, though, was something to see, let me tell you — these guys were like superhuman or something. I just sat there speechless, watching them pick my stuff up and walk it to and from the truck with ease. They carefully wrapped my furniture, disassembled/​reassembled things when necessary. They hustled and finished up under time, which meant my moving cost came in under the estimate. I felt like Dustin really showed some great leadership and he and his crew were awesome.

Excellent service. Courteous, professional and friendly. The team TROSA sent worked hard and treated my possessions with great care and respect. Price was cheaper than expected, most likely because those guys today hustled, going down two floors and then up two floors. Pre-​move they were thorough in their estimate and called the day before to confirm.
I have two friends who have used TROSA before and they had the same great service as I did today. I will use TROSA again.

I used Trosa moving on July 22^nd and had a great experience. Trosa provided an accurate quote and the quote was less than the other two firms I contacted. Our move had three stops — the original house, storage and the new house. The team worked diligently and quickly and had the work done under the time the quote suggested. The team was very careful with my stuff, thoroughly wrapping any furniture that might get scratched. They also took away a batch of furniture donations for us.
The team was professional and friendly. I will happily use them again in the future.

Trosa Movers transported furniture and sixty boxes of books from Durham to Chapel Hill. They were professional and friendly. They came in under estimate; a refund is on its way. Bravo!!!

Extremely professional, faster and better than expected. We had TROSA move us from a totally loaded 4-​bedroom house in Cary to a 3-​bedroom apartment in Durham. Much of our stuff wound up in storage at TROSA, which was a seamless experience.
The guys packed all our stuff with an overabundance of caution but still managed to get the job done fast. The next day, they arrived early to load and move, and were done unloading at our new place a couple of hours early. It seems like they consistently get things done faster than they quote (probably helps that 7 dudes spilled out of the truck on moving day), and as a result my final payment was less than the estimate they quoted me.
A month later, we haven’t discovered any major problems or damage. As far as price, no other full-​service moving company can come close to competing. And since they’re a non-​profit, your tips are tax deductible. Their storage prices are also unbeatable, though be prepared — the storage is a giant indoor warehouse of stacked shipping container style wooden crates, manned by a team of storage pros at all times who have to retrieve your vault from the stacks, kind of an elaborate process. That was a little surprising — you can’t exactly pop in and casually look for a few items.
I will say that, like mentioned in prior reviews, there is a varied amount of experience in the moving team members, with 1 or 2 clear veteran experts, several seasoned pros, and a couple of obvious newbies that seemed to be apprenticing. This didn’t affect the performance of the crew at all, and it was clear that the new guys were getting careful on-​the-​job training and supervision.
Bottom line: look here first for professional movers. Worth every penny.

Kind of glad I heard about this moving company through a friend because I probably wouldn’t have gotten a time slot, they’d be so popular! I got quotes from 2 – 3 other companies including 2 Men and a truck and Starving Students. They’re not starving, they charge so much! Trosa quoted me a price way below the competitors. They confirmed a day or two before. Come moving day, 3 guys showed up (that in itself is great), were professional, very quick and had the job done in half the time allotted, although I had to pay the full price. :(Oh well.
My only suggestion is regarding the time preference. I was hoping because I booked at least a month in advance and wanted the earliest time possible, should have had more say in when they came (the last hour or two in the window given). But I know that’s hard to do, as I’m assuming they go according to location. And the proceeds go to a local very worthy organization, not a corporation.
Would definitely use them again!

If I could give six stars I would! I called three different moving companies for quotes. The two others gave verbal quotes, both saying we’d need three guys for six hours to move our 3 story/​3br townhouse. When I called Trosa she stated they would need to come out to provide an estimate. I was a little surprised when we were quoted 7 guys for six hours. I called and spoke with Ira who said most (95%) of the time, the job takes shorter than the estimate. We like Trosa’s mission and what our money supports so we decided to go for it.
We were boxed and ready when the guys showed up. From the moment they started to the time they broke for lunch these guys moved! The entire truck was loaded by 11:00am (2.5 hours!). They were so careful with our furniture (and walls). Every piece, padded and shrink wrapped, and not a scratch or dent on any wall (we have three sets of stairs and some tight turns). After lunch, they had everything unloaded at our new house in the correct rooms, neatly stacked, beds and dressers assembled and living room furniture arranged (1.5 hrs!).
All in all, these guys were a pleasure to work with. They were fast, kind, careful and we will definitely use Trosa for all of our moving needs! BONUS — they came in 2 hours under their estimate saving us $ 400+

I used these guys for a couple local moves in 2005 – 7. Excellent movers, nice people and you are helping folks who need a new start. All around great moving experience.

After a fairly uneventful move, I had a few issues that needed to be resolved. Several days post-​move, I received a customer satisfaction survey. I had a few not-​so-​glowing remarks to make and, since my wife and I are moving again in the not too distant future and were still considering TROSA, I spent a considerable amount of time mulling over my comments before completing the survey.
Less than 24 hours post-​survey completion, I received a call from TROSA. Not only did they want to make things right, they actually wanted to give me a 25% refund for the inconvenience experienced during the course of the move. Money aside, I was blown away by 1) the fact that they pay attention to the customer satisfaction surveys they receive 2) the speed at which they move 3) their willingness to make things right.
When our house is ready in the winter, we’ll very likely give TROSA a call.

I recently moved about 2 miles as the crow flies and used Trosa. Everyone I worked with was very courteous and professional. The price quoted was about what I would have expected.
The movers were not as experienced as I would have liked. The head of the crew was an expert — however a few of the other movers were not very strong and not very experienced which can be a very dangerous combo when moving. I have a 6 ft grand piano and was assured that they were very experienced with moving pianos — however they almost dropped the piano on several occasions and I was concerned they would snap a leg because they didn’t lift it properly.
Getting my bed in the house was a total nightmare due to the fact that I had a 180-​degree turn and several pieces could not go up the stair case. They were compulsive about pointing out every flaw in the house or furniture that already existed so that they would not be blamed. However, they also caused more than their share of new gouges to the sheetrock and furniture which they did not point out.
They left several pieces just sitting in the middle of the floor in their rush to get out of the house — including a safe that weighs over 200 pounds. In the end, they got it done and they were fair. However, there needs to be more of a balance in the teams so that there isn’t just one experienced guy and the rest are learning on the job.

We have used Trosa Moving twice — both moves were a success.
We ended up using 4 guys instead of 2 like the first round. The 4 guy move was more efficient and far less work for me — and I like that. Some important notes off the top of my head:
1. The guys were on time — extremely important when you just want the whole process to go as quickly as possible
2. The guys were careful with my things — not a single thing broken — although there were a few scrapes on the walls, it’s moving, it happens
3. The price is right — you get more than what you pay for and you’re helping a local charity that serves a great cause
I’ve moved a lot in my lifetime, mostly with my parents. Even as a kid I always hated it, it’s stressful. Trosa is one of the better experiences and I love that it’s a local company.

I heard about Trosa from a friend. Nutshell: honest, long-​term work for former substance abusers trying to stay clean. If you have a heart, you support this cause.
They performed an in-​town move, charging me $ 135/​hour for three experienced movers including all equipment. Unfortunately for the workers, it was a 95-​degree day and humid, but there was no surcharge for the sweat.
The guys showed up on time, completed the entire move in about 2.5 hours: that includes load/​transport/​unload, including all assembly and disassembly. They broke nothing, lost nothing, and were conservative with the time estimate. The supervisor (Bobby) was professional and extremely courteous despite the heat. His workers (Johnny and Ashton) were efficient, hard-​working and courteous. They worked without supervision and followed all special requests to a «T.»
I had a great experience with Trosa– it was painless, inexpensive and tax-​deductible (the tip, anyway). I have been moved by big companies like Mayflower and Graebel in the past, and Trosa was not only cheaper, it was better. I’ll certainly use them again next time I move.

In mid-​May, I had TROSA come to move my stuff and put it in storage for the summer. I like TROSA, I think it’s a great organization, so I wanted to use their services (and it helped that they have a good rep). But now I LOVE TROSA and wouldn’t use another company ever.
First of all, their rates are great for moving and for storage ($ 40/​mo for a «crate»). My stuff took two crates and then I have a large couch that had to be stored separately ($ 10/​mo). Not bad at all.
Secondly, the movers were soooo great. I didn’t realize that they wrap all of your furniture. So my tables, chairs, couches, and other random stuff got a nice padded wrapping to keep it safe. Wasn’t expecting that. They were quick and efficient and very friendly.
Thirdly, they care. I had a very sticky situation recently. I was in NY for a wedding (I’d driven there) and my purse was stolen with my car keys in it. I was stranded. Volvo told me they had to ship a new key from Sweden (uhhh ok). I was supposed to drive back to Boston the next day, so I was freaking out. It was a Friday at 3 pm. I called TROSA and told them the situation and asked them a HUGE favor. I knew exactly where my spare key was in my storage and asked them if they could find it and overnight it to my hotel. Which they did! Amazingly saved me. I was so grateful and really appreciated the extra effort. That’s what you get from a local organization. U-​Haul probably would have laughed at me.
Thanks TROSA!!!

Based upon reviews here on Unilocal,I contacted Trosa to schedule an appointment to receive a quote for an upcoming move. We set a date, time and a the name of the rep who would be coming to the house.
Unfortunately, they were a no-​show. Needless to say, I am taking my business elsewhere.

Moving into a new home with your sweetheart on Valentine’s Day sound romantic? Turns out it’s not. You spend the day sorting through boxes, are forced to order in because you can’t find a matching outfit, and pass out dog-​tired around midnight.
But thank goodness we didn’t try to do it all by ourselves! Given the glowing reviews here and from our realtor — and our desire to support local biz and a Durham cause — we hired Trosa to handle the schlepping of some of our larger pieces of furniture: namely, a piano, our bedroom suite, a bulky sofa-​couch, and a gi-​normous refrigerator.
The two gents who came to give the quote were very polite and thorough. As were the guys who came to handle the move. They were actually ahead of schedule on arrival (and didn’t even charge us for the extra time!). They wrapped most things up before transporting, and were great with communicating with one another to make sure heavy objects weren’t in danger of hitting any walls, etc. The one item they didn’t wrap was the fridge. This is my husband’s second-​most prized possession (with the BMW being the first, and me being third).
He’d suggested they protect it so the stainless steel face didn’t get scratched. They did drape a blanket over it for the move out; but the move in proved to be more difficult due to a narrower door. The poor guys had to take all three doors off of the refrigerator to squeeze the thing through — it must have been during this tight squeeze that the 2-​foot long scratch (ulp) happened. The only other bumps and bruises were some paint scratched off of our banister (the stairway has a tight corner at the bottom that made it tough to move large objects up), and about a foot of blemished hardwood floor where the wheels from our fridge left an impression.
The guys were all very nice and apologetic about the mistakes, and we of course were able to file a claim. Trosa HQ even called us the same day to address it.
I really liked the folks we worked with, and I like what this NPO is about. Even your tips are tax deductible! They even finished ahead of the estimated time, saving us money.
So I feel bad leaving only three stars. But as I was unpacking I noticed that two of my smaller, miscellaneous items were left on board the truck. I guess it’s partially my fault for not having noticed before (but it’s hard to keep track of all your stuff!). When I realized it, I called Trosa; it was after-​hours, but my hope is that they’ll be able to recover my goods asap.
Verdict: Recommended. Friendly folks, efficient, and for a good cause. As with all moves, mistakes can happen. If you especially value a particular item, communicate it to the team. And keep track of all your goods to make sure you don’t accidentally leave something on board as I did!