T-Mobile

This review is for this location and the service, not for tmobile as a whole.
Nsiskak was the assoc that helped me and he was VERY helpful, informative and calm even when it got busy in the store. I was there for a while with some computer issues they were having but he still managed to get everything in order for me.
After my phone came in the mail, I had issues activating. To my luck he was working that day again and helped me get new sims in less than 5 minutes.
Thank you!
Great service from the store. Just OK service from tmobile, since they messed up my SIM over the phone

AVOID AT ALL COSTS.
Went in to get new service on two lines and switch from another carrier. The two store was dead, and the two people working both indicated that they could not start up new service in the store, but that I would need to contact customer service by phone, then return to the store to get the SIM cards.
After dealing with the t-​mobile phone reps for an hour (a horror in and of itself), it became clear that the individuals working in the store simply lied about their ability to start service. After the phone rep patched in the store, the store employees stated that they had trouble doing it before, so they just told people call in. The phone rep also clarified that I could not set up service by phone and obtain the sim cards in the store, contrary to what the Eagan store reported. In addition, the store reps first claimed the SIM cards were $ 10, then free (when asked by a phone rep), then $ 15.
Absolute incompetence and/​or lazyness.
I eneded up going to the T-​mobile store off of 42^nd and Flagstaff in Apple Valley, and received impeccable customer service from Brandon C. there. Unlike the Eagan people, the AV store/​Brandon were able to set up service in 30 minutes.
Seriously, don’t even look at the Eagan T-​mobile store while you’re walking into Starbucks.