Valvoline Instant Oil Change

Excellent customer service! Friendly staff and quick service. I would definitely recommend this location.

Efficient and explained every step they were doing. Got in almost immediately. Stopped at competitor first and there was a line. After 10 min no one acknowledged I was there so I left and came here.

Tried to sell me a light bulb for my license plate for over $ 10. When I told him no, he said ‘If you get a ticket that will be over a hundred dollars.’ The thing wasn’t even broke! I wouldn’t trust them further than what I can see that they’re doing.
Precision Tune was a little better as I had to use them for alignment after getting tires from Discount (who install tires w/​o aligning them???

I’m not a Valvoline IOC regular customer. So I can’t comment on the routine oil changes and other service performed by this establishment. What I do want to make known is the very high level of courteousness, customer focus and professionalism I experienced Wednesday evening.
Due to sub-​zero cold spell we’ve been in, my low tire pressure warning light was flashing. I gassed up at a station near my office and drove over to their air station. No joy. The compressor ran but produced no significant pressure. I tried for the full three minutes of run time but my tire pressure remained too low for the sensors. I drove to a second station. Same thing. By now, my jacket and trousers were streaked with road grime from stooping over in the snow and constantly brushing up against my (badly in need of a wash) vehicle. I was cold and mighty irritated.
Driving to yet a third station I saw the Valvoline sign. I pulled in to an oil change bay and immediately started to apologize for just needing air and offered to pay. I figured a few bucks per tire at that point was money well spent. The mechanic on duty stopped me and said there was no need to apologize. It would be his pleasure to check my tires and make sure they were fully pressurized and there would be no charge.
When I told him my plight he explained that in extreme cold, outdoor gas station compressors often malfunction and can be rendered useless if not regularly bled of excess moisture and otherwise well maintained. Who knew? He said that even though their equipment was indoors, they take routine steps to ensure it is always operating optimally.
At that point a fellow I presumed to be the manager came over. The mechanic said I was in for just air. The manager too said that their store is happy to provide the service free of charge and then offered to make sure my windshield washer was topped off (also no charge). He also made the point about the unreliability of gas station compressors in cold weather. He further stated that on such a slow night (I was the only customer) he was glad he could get me right in. He said sometimes when it’s really busy he feels bad that some people have long waits for just a 2 to 3 minute tire check.
I drove away profusely thanking both of them for really making what had been to that point a long, not very pleasant day (even before the whole tire pressure fiasco) into something much brighter. I only wish I’d gotten their names so I could personally acknowledge them online.
So, if you’re in Eagan and need air in your tires, you know where to go. And while your there, I hope you’ll consider buying an oil change, coolant flush or whatever else your car may need. If you’re lucky enough to have the two guys that were on duty Wednesday evening, you’ll be very well taken care of indeed.

I’ve been coming to this VIOC store for several years now and have always received excellent customer service. I have never had a problem with their quality of work and routinely go back for simple things I could have done myself, but choose to have done there because of their professionalism and expert work.