Wagging Tails Pet Resort

Couldn’t figure out why my dog was so full of energy when we would pick him up from daycare. So we checked in randomly on the cameras and noticed that our dog wasn’t in the run very often. Wanting to make sure he was being a good boy, I asked at the front desk and was told that «he just gets so excited that we put him in time out for a few minutes and then he is fine.» We could totally understand that, no problem. We kept picking him up and he was still full of energy so we decided to watch the cameras more closely. In an hr and a half span, our dog was let out of the time out pen once, for about thirty seconds. He was understandably excited to be free and jumped up on one of the attendants (he weighs about 40 lbs). He was promptly grabbed by his collar and put right pack into isolation. Needless to say, we don’t want to spend $ 30 a day for our dog to be locked up and have to watch other dogs play. We picked him up and asked for contact information for an owner/​mgr. We were told «they will contact you». When she did call, the tone of the «owner» was fairly confrontational, from the out set with her talking over me regularly. I asked why our dog was spending so much time in «time out», I was told that he was aggressive and had attacked three dogs. Keep in mind that this is a dog that has never shown aggression to anyone, including the 2 infants and 2 other children that he spends a lot of time around. What’s more frustrating is that we were never made aware of his «aggressive» behavior; which, frankly, I find very hard to believe especially when you watch the way all the other dogs play in that run. Also, take note of the amount of food you bring in and are given back as it relates to your dog’s usual eating habits. Of all the times we took our dog in, we never got any food back when we left; just the container. That was regardless of the amount of time our dog was there. Not a big deal but, taken with the rest of the experience, it’s one more detracting aspect. There are a lot of doggy daycare places in the Twin Cities; I would explore other options.

I had to leave town for work and booked a 2 week stay for my Bichon. When I picked him up his back end was covered with poop, along with his tail and chest. It was all dried on and took a couple shampoos to remove. He also reeked of urine as if another dog peed on him. His eyes were full of fur and other debris, and his face was very tear stained. I left him with 13 days of food for his 12 day stay, and got 3 days worth back, which means he had no fresh food for 2 of the days he stayed there. I DO NOT recommend this place to anyone who cares for their pet. When I contacted the place about the condition of my dog, all they offered was a bath, and to cover the vet bill if my dog should have an eye infection.

Now I cannot even get them to answer the phone and when they did I was informed that they only have one groomer in the summer and its at least a 12 day wait for grooming unless I wanted to be put on a waiting list. I should not even have wasted my time calling. Its the same thing every time.

My dog loves this place and I can see why — the facility is clean, there are staff present in every play room, and there are A LOT of dogs to play with. My only problem is that this place is too busy for its own good. They seemed swamped with dogs and borders and a result there customer service really suffers. For example, I was told that you never need a reservation for daycare unless it is the holiday season. You can imagine my surprise when I showed up in March and they told me that they were full and couldn’t take my dog. As a result we have found another place…

We love Wagging Tails and so does our pooch Diohgé. We had a horrible experience with grooming at another establishment and took him to WT. At WT, they treat Diohgé so well that now he actually likes to go and get groomed! He wags his tail when he sees Amanda.
We’ve had him stay there for several nights and just play in daycare. He has a ton of fun and I like being able to watch him on the video cams.
I would highly recommend WT to anyone!

I found Wagging Tails on Google, first hit on the search, and the only call I made. They took all my info over the phone, no paperwork to fill out, they called the vet for the records which was good for me because this was a last minute thing. We left Belcourt, ND and drove to Minnesota arriving about 9am. We walked in, they were waiting for us, took the dogs to an area for group interaction testing (same as any day care/​kennel I have ever been to) and then released into «General Population». I watched them on camera for a bit, tails wagging, butt sniffing, running and having fun. I asked the desk if we could board them if we needed to. They told us to just call and let them know. That night, I called and left a message to ask them to put the dogs in ½ day play the next morning, and if it was a problem to call me, otherwise if I don’t hear anything it would be ok. No phone call, which allowed me to sleep, which I really needed. My older dog had meds that needed to be given, and he is a shy dog. I can tell when he has fun or if the business was not as good with them as they should be. I can honestly say, the only problem I had was the attitude I got from my dog when we had to leave. he gave me the cold shoulder all the way home. I can tell he was well cared for, and he had fun. My little dog will just go with the flow, she doesn’t care one way or the other, but Corey does. If he is having fun it is like a little kid that gets his toys taken away. All I can say is thank you for the last minute drop-​off, the last minute overnight, and the last minute ½ day play. If things are this easy, I know who to call when I go to Minnesota.

Dear ASPCA, I would like to report a kennel we used over the Labor Day weekend. We left our dog at Wagging Tails, Eagan (MN), on Thursday, August 30^th. I was instructed to bring food so I put together eleven bags of pre measured ¼ cup meals. I also brought her food dish, water dish, crate, crate cover, blanket, and toys. Wagging Tails was not open on Labor Day so I went to get our dog on Tuesday at 7a. Being a white Maltese I could see as she was brought to me that she was dirty. No problem. However, when I went to pick her up I got a handful of feces that was matted into her rear and hind quarters. I was disgusted and put her down and went to wash my hands. I told the person at the front desk what I found and all she could say was she was sorry. I asked for her things and was told her crate and bedding were, «in the wash». I demanded that they be brought to me. When I got her bedding I was shocked at what she slept in. So shocked I took pictures when I got home. As soon as I got home I gave our dog a bath. After I dried her off I noticed that there were still spots of feces that I missed. I call a groomer and got her an immediate appointment. While she was at her appointment I started to wash her bedding and go through her things. I then noticed that of the eleven bags I had left for five days worth of meals, nine were returned. That means that in five days she ate ½ a cup of food. I put a posting on the Wagging Tails Facebook site relaying my complaint and all they said in response was essentially, sorry we were closed on Labor Day.