SIR Michael’s Party Rentals

We had been using Sir Michael with all parties, but every single time, our experienced is getting worse. Tables are filthy old and one is basically is broken, and the umbrella is also old and one is also broken. We called for replacement Friday afternoon and it was promised to be delivered an hour or 30 minutes but it was delivered the following day. The service is very inefficient and for the price we paid, it is not worthy ($ 475.75). Sir Michael, time to retire your filthy old and broken tables, umbrellas and chairs. My husband almost hurt by your broken table and umbrella. You even charge insurance.

If you care about your event then for god’s sake DO NOT go to Sir Michael’s! I don’t even know why they are in this business since they are so bad at it. Just look at the other reviews and believe them — this place is terrible.
I had used them years ago and remember having a bad experience when they delivered a bouncy house so late that the kids party had already started. I feel a fool for using them again all these years later but I want to support local business and I thought it wasn’t likely to happen again. Wrong. I called up, booked and paid in full for a bouncy house 3 weeks before the event. I discussed with Robyn the exact bouncy castle that I wanted and asked for an early Saturday morning delivery; she said it would be delivered between 10am and noon. I called the day before the event to confirm all these details and was told everything was good to go.
On the day of the event (my son’s 10^th birthday party) at 12.45pm the bouncy castle still hadn’t arrived. I called twice but no-​one answered the phone so my husband drove down to their shop. They were open but just not answering the phone. They told him they had no record of my booking! Luckily for me they hadn’t rented the bouncy castle out to anyone else and said they would delivery it straight away. They arrived 30 mins before the party was due to start & brought the wrong bouncy house. I rang Stacy, who answered the phone this time, and she said they had other jobs to attend to and it was impossible to bring me the one I had actually booked & paid for. Unbelievable. So we had to make do with a much smaller bouncy house which was really too babyish for 10 year old boys. It was so disappointing. It ruined the day for me and by the time all the kids turned up for the party I was totally stressed out.
2 days later the bouncy house was still in my yard. I rang Stacy and asked when someone was coming to pick it up. She asked me if I could show the pick up guys my credit card statement to prove I had paid for it!!! I mean are you serious??? I told her I was actually after a full or partial refund and she said ‘Sir’ Michael would call me back. I am waiting by the phone but highly doubt I’ll get a call from him. Needless to say this is the last time I use this business.

Great service and great friendly knowledgeable staff. I had previously ordered my rentals from a different rental company who was rated on Unilocal as a 5 star place. Well it just goes to show you that you that you can not believe what you read on Unilocal.I called the rental company placed my order and gave a deposit. Each time I called they said they would call back well 2 days prior to my event they did the same thing. So I did some research and found Sir Michael’s boy did they ever come thru for me and with only 2 days notice! Stacy in the office who just returned back after some time off didn’t miss a beat! She is very sweet and very informative. Later that evening I had to call back to get car service for my grandmother again Sir Michael’s came thru! I am not sure why some folks have such good experiences with Sir Michael’s while others do not. Looking at the negative reviews I see most are weddings. Could it possibly be the stressed out consumer rather than the company? Yes there are little glitches as with all companies big or small, we do not live in a perfect world. Planning a wedding is stressful, and the stress that comes with it can really make things bigger than what they really are, the whole making a mountain out of a molehill I will definitely use them again, and refer them to friends and family. As a matter of fact the company that i work for will be using them for their summer bbq in the park. I give a 2 thumbs up to Sir Michael’s and his staff

They always have what we need and are reasonably priced for the area. Although I dislike that they do not deliver balloons but that doesn’t stop me from using this place. Loyal customer for the past 15 years!

I’ve been using Sir Michael’s for years and have never really been thrilled about the service or attitude Ive dealt with doing business with them. Still, they are close by, so I continued… but not anymore.
I can take mediocre service but I cannot tolerate liars. I called them for a slideshow screen and was given a size that all the suddenly didn’t exist when I went to pick it up the very next day. I figured they probably rented it out before I got there. I tried to give them my credit card to hold the item in the first place, but Stacy told me it was not necessary.
Besides that, their rentals are really beginning to get rusty and old and definitely not worth the prices. If you don’t mind bad customer service and dirty, old and rusted rentals, then I recommend this place, but I’m taking my business elsewhere from now on!

My mother and I ordered some chairs from here for an event we were hosting. My mom called early Saturday morning (the day of the event) and they told her to come by at 2:30, for that’s when they were closing. When we arrived at 1:40, they were already closed. Not only that, but the sign on the door said they’d be open until 3:00pm! It was incredibly unprofessional. Luckily, after a moment of panic, we found another party supply store that was able to fill our order on such short notice. Still, we will never call upon Sir Michael again.

Recently I used SIR Michael’s for equipment rentals and their van service. They were very easy to work with, I had used them before, but this was the first time I used the van to transport people from a parking lot to the event. It worked out great, especially because of the driver Craig, who was very personable and made people comfortable in what could have been an awkward situation. I would recommend this again. Thank you Craig.

My family rented 4 round tables, 30 chairs, vinyl table clothes, and 3 games (ring toss, can toss, etc) for thanksgiving dinner. Basically a total rip off. Paid a total of about $ 400.
First– they did not arrive on time. The window was from 10 – 12, they arrived at 2:30pm in Alhambra. Please give notice!
Second– when we opened the vinyl table cloths, they DISINTEGRATED and basically fell apart. Needless to say, they were unusable.
Third– The tables and chairs were beyond filthy! They literally had dirt and gunk that my aunt spent about an hour scraping off.
When you are paying so much money for a service, you expect a level of professionalism and cleanliness to be met. They clearly did not live up to the $ 400 expectation.
My aunt will NOT be using their services again.

Michael and his staff once again gave our non-​profit group fabulous, attentive, courteous service for our fall party:
+ Although I didn’t have an appointment, Michael took a few minutes to meet with me when I dropped by his store to discuss our order. (Next time, I’ll remember to make an appointment; it’s more courteous and I bet he’s often out of the store on site visits.)
+ They must have 20+ color choices in their linens, so we found just the right shade for our event.
+ Michel and Momo are very detail-​oriented. They put their many years of event planning experience to work for us, so we had a better party.
+Michael himself installed the outdoor lights for our event and they looked terrific.
+ When we realized we’d forgotten to order napkins, Michael went back to his shop and brought us some. Talk about service!
+Several in our group have planned events as part of our profession, so we’re pretty detail-​oriented. We like Sir Michaels.
+Our group has been renting from him for years and he and his team have always done a good job for us. Sir Michael’s has earned our trust and we’re happy customers.

Liars!

We received a call from the bride at 10pm the night before the wedding in a frenzy because the rental company she chose had the wrong date. I called Michael and he was able to pull together an entire setup for 70 guests. It was memorial day weekend and everyone else was unable and unwilling to help except for Michael. Thank you Sir Michaels! We would not have had a wedding to cater if it wasn’t for you!
–Chef Priscilla

Its ok not the worst place but they forget your order details. I had to re order my stuff again. Day of delivery they brought equipment broken and missing parts. I was happy with the linen colors and fabric tho. But if you are expecting A+ professionalism this is not the place for you. If ur doing a lil baptism or bday party its fine. Not a Quince or wedding place, you wouldn’t want your special day to be less than perfect.

Sir Michaels is not a swanky rental company. But they get the job done.
I called Friday afternoon to rent 8 tables and linens for Saturday morning, the weekend of Cinqo de Mayo. I arrived to pick up the rentals, and was treated very nicely. I was shown multiple colors of linens to choose from. When in inquired about renting «serape» cloth, the owner agreed to, although he ordinarily does not rent them. Our rentals were loaded into our vehicle (after some confusion about which customer was receiving what rentals). The rentals were good quality and they even gave us a bag to return the linens. Returning the rentals was equally easy. The pricing was super competitive as well. I’ll certainly consider renting from Sir Michael’s again.

Just discovered this in my sent emails «awaiting answers» from over two years ago, I guess Sir Michaels doesn’t care about repeat business or addressing customer concerns, since I never got any reply to this:
Dear Stacy and all Sir Michaels staff,
Although things generally worked out, I have a few comments and requests:
–our delivery time was confirmed for 10am-​12pm Friday (in the email below, and by phone), yet the delivery did not happen until after 2pm on Friday. If you CANNOT reschedule the delivery time, please DO NOT confirm a new delivery time! 1−3pm would have still been fine — but since 10 – 12 had been confirmed, we wasted several hours of valuable prep time by having several people waiting all day for this delivery. A CAUSE OF MAJOR STRESS.
–our pickup time was scheduled for Tuesday 10am-​6pm. we expected we would have a chance to clean and organize things a bit before then. What a surprise when we got back to the wedding location Sunday afternoon to do said cleaning and organizing to find that the pickup had been already completed. although this is not nearly as big a deal as the late delivery, it raises big concerns about your respect of privacy and trespassing laws. it would have been very simple to just call me and let me know you wanted to pick up sooner!
–also, because we had no one there to supervise, one of our host’s own (white) tablecloths was taken away. it is a SQUARE tablecloth, not sure of the dimensions exactly, but yours were either rectangular or circular. please let me know if you find it!
–please let me know if there is anything that YOU are missing. I know we found a part of a chafing tray and also one more glass late on Sunday. I can return them this week if you have not picked them up already.
–I would like to continue to work with you guys as we live so close by, and I’d also like to give you a good review on Unilocal.But given the delivery and pickup fiascos I cannot yet do that. Perhaps you can offer a deeper discount (refund) as an apology?
Thanks,
Andrew

2 hours late. Didn’t bring the supplies I ordered. Will not be coming back here. JR rentals on York were much more helpful and professional

Dirty tables. Broken chairs. Deliverymen who look like ex-​cons. Yes, it’s «Sir» Michael’s Party Rentals.
I’ve been a witness to Sir Michael’s horrific offerings for quite some time. You can’t miss the broken hodgepodge they supply for the weekly Eagle Rock Farmers Market. And last year for my cousin’s wedding, even my legally-​blind aunt described the condition of their rentals as «a scene from Texas Chainsaw Massacre.»
If you want your next big event to look like a swap meet or murder investigation, I suppose this place should be considered. Otherwise avoid Sir Michael’s at all costs.

I’ve used Sir Michaels for 4 events. Two Mad Men parties, my wedding. and last week was for my baby shower.
Everything with our Mad Men parties and our wedding went perfect. Last week we had a snafu with chairs for our baby shower but it all got worked out. I still think Sir Michaels has some of the best rates for rentals in L.A. and I like supporting a non-​corporate chain. Very friendly staff — feels old school.

AVOID SIR MICHAELS AT ALL COST! I SAY AGAIN, AVOID SIR MICHAELS AT ALL COST!
If there was the ability to give a negative star rating, Sir Michael’s would be the first and probably the only company in that category.
No client should ever have to go thru the stress that we went through for our wedding because of the multitude of problems we had with Sir Michaels:
1. Broken promises — We stood there with the owner in his office a few months prior to our wedding as he explained to us that if we purchased globe lights, he would set them up. When the crew came to deliver the Thursday before the wedding, they refused, and Michael seemed to have a case of temporary amnesia as he couldn’t recall ever making that promise.
2. They delivered a dance floor with missing parts. They were supposed to set it up the Friday before the wedding. They didn’t actually get there until the DAY of the wedding to set up the dance floor.
3. They delivered DIRTY chairs and BROKEN chairs. What kind of event company does that?
4. They delivered broken glassware.
5. They delivered the wrong color napkins the DAY OF our wedding.
6. With the problems mounting, Michael suddenly became unreachable. I have tried numerous times, leaving several messages, to get in contact with Sir Michaels to get updates on deliveries, on corrections, on the status of equipment —- No response!
After being confronted, all Michael offered was apathetic excuse after excuse after excuse on his gross mismanagement of his company and our wedding.
From a company whose primary business is to provide equipment for events, they can’t even do that right. If your event is dearly important to you (like a WEDDING), it is not worth the stress, frustration, inconvenience, lack of concern, lack of immediacy, lack of communication, lack of quality, broken promises, and lack of service, you will certainly get from Sir Michaels.
Pay attention to the negative reviews on this site. If you are already dealing with him, pull out and save yourself the headaches that are sure to come!
If you have not dealt with him, it would behoove you to heed this warning, spend a little more and use a company that can actually do the job they were hired to do!

I will not rent from Sir Michael’s again. I’m giving them two stars rather than one since the tables & chairs we rented did eventually come, their prices are low & most of the people I interacted with from their shop were friendly (when I could get in touch with them).
We rented 7 tables & 70 chairs from Sir Michael’s for our wedding this past Saturday, to be delivered Friday. I was told that «97% of the time, they deliver by 2pm at the VERY latest», which was great because we had a dozen or so people helping us set up and we just had to leave for our rehearsal dinner at 5pm. When 2:30pm rolled around & the rentals still weren’t there, I called Sir Michael’s & the call went to voicemail… repeatedly… for more than an hour. When we finally got in touch with them, they had me repeat my entire order, give them the address, my name, what we’d ordered & then they told us the driver was on his way. Fine. He should have been there before we needed to leave for dinner.
But not exactly.
The driver rolled up right as we gave up & were leaving for the rehearsal dinner. Then he asked us to help unload everything, while we were wearing our dinner clothes. My mom, our officiant and our friend who was running the sound for our wedding had to help unload everything. He grumbled throughout the unloading process & only helped bring the tables & chairs to the edge of the truck & had us actually move them off the truck & set them away to the side.
Getting in touch with them again to see when they’d pick up the tables & chairs was a process as well. I left a voicemail on Sunday asking about pickup, but finally they just came & picked them up on Monday without ever calling me back.
Renting from this place was just more stress than I needed surrounding my wedding. I would not recommend this business to anyone holding an event or a wedding where they want someone reliable, easy to get in contact with and on time.

I recently got married (a few days ago) and used Sir Michael’s for all my wedding rental needs, including service staff. The process was fairly easy and the prices were definitely better than other rental companies I researched. Sir Michael’s was also closest to the wedding location, so it was the perfect match.
What I was most impressed by was the service staff. I have to give a shout out to Julio, who was the captain. He took care of all of my guests including myself. He mad sure I had a plate of all of my passed
hor dourves and champagne/​wine. Even though I didn’t eat much or get to taste anything else, he always made sure I was taken care of. I don’t think anyone went without and overall, the service staff helped things flow perfectly.
I highly recommend Sir Michaels. Their prices are great, their service staff is amazing and although communication prior to your event may be a little slow — shit gets done and you are golden.