Walgreens

We do a lot of pharmacy business as we have a couple of people in our family with chronic illnesses, including cancer. I’d say we probably go to Walgreens a minimum of twice a week, maximum of 4 times, spending at least $ 1,000 a month on prescriptions. Most of the pharmacy techs and pharmacists I’ve worked with have been nice and patient, which is saying a lot, since while waiting you usually watch at least half the customers get angry. However, Walgreens is managing this pharmacy VERY poorly. They do way too much business for the number of people working there. It shows very little concern for the customers to have so few workers for the number of people they serve. Yesterday I called with a question about filling a prescription they didn’t normally stock, and I waited on the phone for a full 15 minutes before speaking to anyone. Also this week, my physician had to fax in a prescription twice which they said they didn’t receive, and then he went to the pharmacy, showed them his confirmations, and they had no explanation– just said they didn’t know what happened to his faxes. It usually takes two hours for an antibiotic to be ready after your doctor has called it in or 20 minutes if you show up, no matter how long ago you called it in. Medicine is just never ready in a timely manner. I actually feel sorry for the people who work there. Unfortunately we are taking our business elsewhere.

Very inefficient pharmacy. First, they open at 9:00 A.M. Rather then 8:00 like the store. They could at least take calls from Drs. and start filling prescriptions at the earlier time in an attempt to get a jump on their day, something they obviously need. After initially calling them at 8:30 and learning they are not open my Dr called later only to be placed on hold. He called later and again was placed on hold. 15 minutes later he finally was able to place his request. I was then contacted by the nurse and informed the prescription had been placed. 50 minutes later I drove through the drive through and was told they «just» received the call. When I stated it was actually called in nearly an hour prior the gal rolled her eyes at me. This location obviously needs more staff and/​or a new manager. I will not use them again, I have received much better service at Walmart.

I have used Walgreens for years for their «convenient drive thru service.» I got exceptional customer service at the Garden City store off of State Street and Hwy 55 and for some reason they decided that they needed to close that store. I have to say that the customer service at the Eagle store has always been sub par. Connie, the lady that is usually there during the day is so slow and unprofessional it is disgusting. I cringe when I see her face. You can count on her taking 4 times longer than most people to get anything done. Jeff is very nice but it seems that they are always understaffed and don’t have the meds that I need in stock. They will mix my prescriptions with different manufacturers in one 30 day supply. Is Walgreens becoming a drug clearing house where they just settle for anything. If it wasn’t for the drive thru, I would definitely go somewhere else but who wants to get out of the car and go sit and wait with a bunch of sickies inside the store? I hope that Walgreens steps it up and gets some training for their employees. Last night I was told to get out of line and my RX should be ready in 20 minutes. After about 40 minutes I drove back around only to be told that they didn’t have my meds. Needless to say, I was livid. Next up… a letter to Walgreens Corporate.

Just came to the drive through to pick up two prescriptions that were faxed by my doctor 5 hrs. ago. After waiting 7 minutes for the car in front of us, we finally pulled up to the window & were told it was not ready. This isn’t the first time we’ve had a delay like this — it happens EVERY time. They need additional staff or efficiency training or both! Ridiculous — time to shop for a new pharmacy!

I was very sad that the Walgreen’s closer to my house closed. This was the next most convenient, and it’s been growing on us.
It’s a nice and relatively new store. Very friendly store clerks.
We have a chronically ill family member, and I come here often for prescriptions. They’ve started greeting me by name at the pharmacy. Although sometimes they are out of our needed medicine, they’re always willing to help me find it at another Walgreens store. The pharmacy staff has been kind and informative, willing to answer all my questions.

Yours truly got hooked up with a sweet passport photo!
Off to parts unknown to unwind from shootin’ down bogeys.

This store has the worst pharmacy tech ever! The rude act like you are bothering them on 3 different visits. When you ask a question and they give you a huge sigh and roll there eyes are you, not good. I will never go there again

I like this Walgreens. It’s close to my home, is clean and kept, and the people behind the counters are friendly if not memorable. There is rarely a line. Does that merit four stars? Maybe, but nothing really salient to persuade me up. It’s just a standard Walgreens.