Avalanche Heating & Air Conditioning

My a/​c wasn’t cooling very well so I believed I needed a charge of refrigerant. I have a newer model. I called this company because they have an A+ rating from BBB and are members of Angie’s List. This co. operates under the name Artem. Well. I won’t fall for that again. The Tech arrived a little after 8PM and attached the gauges to the unit, went to the basement a couple of times made some phone calls and finally finished at about 9:30. When completed he said the bill was $ 450 with the $ 50 Angie’s list discount. I couldn’t believe it so I called the person I made the appointment with «Lenny». He didn’t pick up. So, I gave the tech a check. The tech had no receipt to give me. WHAT ?? I called Lenny the next day and he texted that they put 5 LBS of Refrigerant and repaired the Contactor. I don’t know how the Tech did this without opening the Housing for the Contactor. One week later the motor stops. So did I call this Co again? No way. I ordered a new Contactor and Capacitor online and replaced it myself. The system is now working like new. I requested a written receipt and received it 2 months later.

I have to give a mix review for this company. They put in a new HVAC system to our house. I am good at their Sales (professional and fair) and efficiency in installation (took only one day). Their installation process has a major flaw (see below) and their follow-​up services are inconsistent．All in all, unfortunately, I have to say I cannot put my trust to this company at this time and I won’t be able to use the company again until the wrongs are corrected.
The GOOD after the INSTALLATION
The company was very responsive the first and the 2^nd time the system malfunctioned soon after installation. They fixed the first malfunction by changing a mother-​board of the system. They fixed a wiring the 2^nd time system malfunction due to the exposed wiring bitten by a wild animal — a small opening of the system was not covered with the original plate during the first fix, due to (understandable) human error. They spent hours to try to diagnose the problem and I give them credits for that.
The BAD
The major flaw of the installation process is they did not get a township permit. I did not know the need until a township inspector who came to my house checking on the installation of my new water-​heater that was installed by another company, The inspector saw the township permit sticker was missing on the HVAC system that Avalance put in.
When confronted, Lenny chose not to take actions despite many attempts. First, I felt he was trying to play confusion-​game (mistaken me as someone else), then he promised to come and fix my air filtering system right away (see below) but never send anyone come. Finally he said his company had bankrupted and could not help me.
I feel most disappointed that Lenny chose not respond to the failed air filtering system and getting the township inspection permit, after months of requests.
NEXT STEPS
I plan to file a formal complaint and contact my lawyer to first investigate if this company is still in business. They have good people working in that company including Lenny and I hope Lenny can help to repair the broken relationship and trust with customers like myself and be successful in the long run.

We needed to replace our central air conditioning unit and after getting a few estimates we selected Avalanche, not only were they the least expensive their 10 years warranty on the system, parts and labor was the best we were offered. And they were able to secure us a $ 1,000 rebate. The crew showed up at the time promised, theywere courteous and very conscious about our carpeting, walls and the rest. Then disaster hit, our furnace also needed replacing which was simply not in our budget. as I explained to the owner, Lenny. He came right over, tried to do what he could to no avail. Before I go further I want to state that I never met Lenny before and that we have no mutual friends… he was aware of the financial restraints and did the rest of the job without regards to his profit, his only concern was to get my central air working and that is exactly what he and his crew did… and I have a brand new, more powerful furnace to boot. Lenny is without a doubt the most honorable businessman I have ever met. To say thank you to him seems so small but, thank you Lenny, it was more than a pleasure doing business with you! Thank you, Tom D.