Best Buy

I’m writing to give a shout out to Mike in the car audio department of the East Brunswick Best Buy location. He really is the best I’ve seen in this business. On more than one occasion Mike has gone above and beyond to make sure I would be 110% satisfied with my car audio installs. HIGHLY recommended!!!

I will try to keep all emotions out of this.
and let it be said, my husband and son do not agree with my reaction to what happened, and you may not either.
STORY:
My son had done his research, and found the EXACT TV he wanted.
it was ONLY available at this Best Buy. Everywhere else, it was not in stock.
He had just moved into his new apartment in Weehawken. His dad and i were there for the weekend to assist with move in.
Saturday, he decided he really wanted to get the TV. Checked on line — available at this Best Buy in NJ. The only other place that had one in stock was in New York, and although closer, we did want to pay $ 14 to cross the bridge.
So our son went off alone (as we stayed behind to continue to unpack) and drove the 30 miles to this Best Buy. There and back took 2 hours, 60 miles.
He got it home and excitedly plugged it in. Screen was dead.
Our son had been told by the dolt who brought it to the register that «that was the last one in stock»
So we knew we had to drive the 60 mile round trip just to return it; but the bigger issue was, where to get another?
We all loaded back in the car and started south on the turnpike. On the way, our son was in the back seat checking every store in NJ for this TV.
Then, on a whim, he called this Best Buy — only to find out they had more in stock.
By this time, i was furious. Selling a defective product, given bad info, the 60 mile trip TWICE –I was pissed.
Was it wrong of me to assume that when we got there someone would apologize? Someone would offer compensation for our time and trouble? Would I be out of line to ASK for such compensation? A Blue Ray thrown in? Anything?
We got there, lugged that thing to customer service. When I say the guy on duty said virtually NOTHING to us as he processed the return would be an understatement. No apology, nothing.
Another TV was brought from the back. We had to INSIST that he plug it in to ensure it was all right before we left.
Total time involved in this purchase: almost 5 hours. Miles driven: nearly 130. Total satisfaction with this Best Buy: ZERO.
You be the judge. Son and husband said, how would they know they sold a defective TV? I understand that part; but come on – offer something for our trouble.
Best Buy, it’s not too late. You know who we are. We returned the 43″ defective TV Saturday night about 7 p.m. Look it up.

Needed and Apple TV for my teenage daughter for Christmas, I went here because I needed technical help. The young man that helped me was awesome!!! He explained everything and let my 4 year old son that was with me play with it. Because of this service I bought 2!

About couple of weeks ago I found a Bluetooth receiver on the best buy website since I was by a best buy mobile store I thought why not pay for it in store and save time and just pick it up from the actual best buy store. Long story short I payed for the receiver went to pick it up 6 hours later more than enough time to take the product of the shelf and have it ready to get picked up. No I go there I believe his name was Steve makes me wait a good 10 minutes so he can figure out where the product is located in the store anyways he leaves and disappeared for a good 45 mins … While he was gone I went to through the store to get it so I can leave instead of them looking for it and I did and he still wasn’t back but they said oh he already went to get it this will mess up our inventory … now I’m more than an hour and half standing with frustration… I don’t have time to waste. I need to go back to work I’m on break that’s why I went paying at a different place and picking it up directly from the store that has … Finally he brings it back from the warehouse … Just fyi I went through the same kind of waiting before when I went to pick up q tablet and it was a different time too so I don’t think it’s because they were busy it’s because the workers over don’t care … And after all of this wait I try the product and its not working and they won’t take it back because I didn’t pay for it in that store and when I go the other they told me since we don’t carry that product in our store we can’t take it back …

Was looking to purchase a tv and waited for a sales associate. Walked around and asked one person that wasn’t from the tv section, they said it would be ten seconds. Waited 5 minutes and then found someone else, they told me someone would be right over. Another 10 minutes later and still no one.

This best buy location has the best Geek Squad team in the area. Mike and his guys are true professional with a great attitude. I’ve had my audio receiver and all four speakers upgraded here and I couldn’t be happier with the result. Recently I recommended them to a friend who had terrible experience with other car audio shops. Not only did Mike and his team spent three hours to do a great job on this one of kind installation job, they also vacuumed the area to make it nice and clean. My friend was very pleased. These guys are absolutely fantastic. I’d highly recommend this geek squad team to anybody.

I’ve always found the service here to be pretty good for a big box retailer … appliance delivery was especially a surprisingly pleasant experience …

Went to get a repalcement for in dash GPS radio. This time the person who handled was very helpful, took his time and looked at the various options and suggested what seemed to be the best fit. He even applied a coupon even though it was just expired. I really appreciate that. However Geeksquad warranty came up on their systems as more than what they originally quoted and a supervisor came and fixed it right away. I feel that when there is an issue do not hesitate to ask one of the senior associates or supervisors.

This is one of the areas that I don’t go to quite often, but because of a certain item, I was instructed to come here.
We had to come here because we wanted a certain item. We initially went to the Woodbridge location, but because of the fact that they never had the item in stock (despite the advertisement saying that the stores do), and some sinister policies that the corporation placed on this particular item that affected not only us but the employees at the store too, we were directed to come to this location to get it. They made someone at this location reserve the item for us. The fact that Best Buy didn’t mention on the ad that this item wouldn’t be available at every location (nor online), and wouldn’t let any store order this item from the warehouse to their own store with free shipping was downright evil. This would have made people drive far away to another Best Buy to grab the item.
When we came here, we immediately went to the Samsung area. We met someone there and told him that we had an item on hold. After a few minutes wait, they brought it up to us. They also apologized for the issue that we encountered while trying to get the item. Obviously this part wasn’t an evil experience.
Just like all of the other Best Buys, this location had a selection of tablets, TVs, home theater systems, computers, and MP3 players. They also had a selection of laundry appliances, refrigerators and vacuum cleaners. Of course, we can’t forget about the CD and DVD selections. We also can’t forget about the video game, hardware, and accessory selections. The organization of those selections were quite impressive.
«A Big Evil Chain Store.» — Two Unilocalers. Well, their stores are big. The only evil experience I had with them was mentioned in the beginning. But when a positive outcome arises, then it’s not so evil. So that depends on what kind of experience you get.
This location is located in a strip mall right off of NJ-​18. I am giving this location the full rating because they were able to hold onto an item that we weren’t able to get at the other location. We were also pleased with the positive attitude that customer service gave us. Overall, we were happy.

The staff does nothing but diss Apple products so why would I come here? They also have ZERO knowledge of anything. Not all but some. Would NEVER COME BACK !

I like Best Buy. Yeah, I know, it’s a big evil chain store. And to be honest, I don’t shop here frequently. Like most people, I do my showrooming here, checking out different products, and then going off to buy them online somewhere cheaper.
Over the years though, Best Buy has embraced showrooming, and has put a noble effort into pricing their products more competitively against their major online rivals. Best Buy is generally my go-​to place when I need something right this minute. That is, when I cannot wait, when I must absolutely have it right now, when the extra costs are either negligible or are simply worth the expense of instant gratification. Luckily, I keep these moments to a minimum, since I could quickly bankrupt my entire family with impulse purchases if I didn’t.
The stores themselves are always clean and have a layout that makes things very easy to find. Salespeople are actually helpful. And honestly, what else do you really need? Simply stated, I just find Best Buy to be an enjoyable place to shop when I’m in the mood for a new toy. And this location has always been reliable for as long as I’ve been coming here.

Worst customer service ever.
Don’t ever bother taking your electronics to Geek Squad, they’re as helpful as a 5 year old. People waiting on you’re 45-​minute-​wait-​line will fix it before you get to the desk.
It’s a scam. Find a local computer tech.

Ok. I still like shopping here but a 15 day return policy? It took me two months to figure everything out! Now I own four extra useless cables. Errrrrr!!!

Im really digging the employees here now, They had a Micro SD Card for 99 bucks, and was out of the 49 dollar one. He price matched
for $ 47 Bucks, that was pretty freakin cool. Im gonna start looking at
first before buying in store if they’re always gonna take care of me that way.

I come to this Best Buy from Staten Island, NY. Yes, there is a Best Buy store located just minutes away but I would not dare step foot in that store. I would rather come to this one. Staff is friendly and very helpful. I called them to make sure a product was in stock and they not only went to look, they held it for me at customer service. Usually places will leave you on hold for 15 minutes before someone picks up and asks you again what is it that you need help with. Within a minute the employee helped me and I was on my way. I was greeted as soon as I walked in and was directed to where my product would be. Can’t say enough about the staff. They made my trip easily pleasant.

I have to admit– I really love coming here. I bought all my electronics from here. (ps3, ipad, iphone, flat screen tv, surround sound, blue ray, etc…) even bought my washer/​dryer from here. Staff is friendly, manager is a great help, definitely work with me if ever there’s a problem. I’d recommend. Their prices are not the greatest but they do have everything you need and all the new stuff.

As someone who has been in the tech field for many years I have been to this store many times. I usually only have to buy blank DVDs and occasional odds & ends. Last year I purchased a computer as a gift and naturally it came loaded with 90% junk ware and demos that no one wants or cares about but the computer manufacturer makes money by pre-​loading this garbage and so does BestBuy. Today I open up my email to find that these little scammers (BestBuy & Norton) had the balls to try and charge my credit card that I purchased this computer with for an auto-​renewal for the 6-​month trial version of Norton that came preloaded on this computer (Which was removed when it was taken out of the box and AVG was installed in its place) It was never even activated or scanned once.
I have caught you twice now BestBuy, you and your shady business practices, but its ok because you have lost my business… my companies business… and anyone who will take 10-​seconds to listen to me about your store and your customer service.
** This is not just the East Brunswick location I am referring to so not directing this right at this particular store but the company as a whole.

This Best Buy is a very nice looking store and well kept. The service people, however, would not help me! I went in with my girlfriend looking for a bag and I must have passed by 5 employees on the way in, not one acknowledged my existence. Then when we got to the section and stood there looking for several minutes, there were at least 5 or 6 employees that walked right around us without offering assistance. Not please at all.

I have to say for the Geek Squad thumbs up to you guys! I brought my sons netbook in to see if they could fix an error on it. One of the guys took it and fixed the problem for me and said if it happens again then I might need to buy the support package. He saved me $ 200.00 this time and said give it a. try and if the problem comes back then he recommends me to get the package.
Hey bottom line anywhere else they would charge me for a diagnose fee for looking at it. Well he earned my business for the future.
Thanks Geek Squad!

Horrible geek squad and response to complaints.