Verizon Wireless

Your store has such helpful, knowledgeable reps! This week, yr rep SHAMIN did an EXCELLENT job setting up my new LG G5 for me! He was soo patient and such a pleasure to deal with! He took time to help me out and explained everything to me thoroughly, making sure that I was comfortable w/​my new phone before I left… Also, I popped into this store today w/​a question that had come up and yr rep Donny was quite helpful, knowledgeable and a pleasure to deal with… I also want to say that James is an excellent manager at this store and he has a GREAT GROUP OF REPS UNDER HIM! I, HIGHLY RECOMMEND DEALING W/​TH8S PARTICULAR STORE FOR ALL OF YR CELL PH NEEDS! Lot G

I’ve always had good experiences whenever I came here. I know it can vary depending who you get in the store, or maybe the time of day/​season. Whenever I came for upgrades, they rung me up and sometimes helped me set up the phone. One time I got a younger guy who seemed a little tired and gruff as he explained how to put in my emails and contacts, but at the end of the day he helped me. Overall, they have been friendly, some even having enough energy to joke around. I’ve been lucky enough that they didn’t try to go nuts selling me anything extra.
Other times I’ve come in, and when it’s super quiet, they approach you before you even have a chance to type in your name to reserve a customer service time slot (those little keypad stations when you enter). One woman helped me super quick when I came in for a new car charger. She got the product, swiped my credit card on a tablet, and printed out a receipt for me. The entire transaction took 10 minutes. Honestly, I was a bit surprised.

They are rude to on purpose especially if they cannot get you to buy tons of accessories. It is done on Purpose so you will leave. Call customer service and ask to speak john drocco dist. Manager or greg schenkel. Beware of Mark, he went to. Westfield but huge bully.

This review has very little to do with Verizon Wireless and everything to do with the customer service we received on Sunday. We are from MA but were visiting our daughter who is at school in NJ. She was having some troubles with her phone so we decided to stop by this store to see if it was an easy fix. (If not, we were going to have to shuffle phones on the plan so that she had one that would function for her). We were fortunate that when our name was called, Lillian was there to help us. She was, by far, the best customer service person I/​we have ever encountered at a VZW store. It wasn’t an easy fix so we had to go through the process of swapping phones, etc. She knew we were pretty clueless about how to do it w/​out losing everything so she took extra time to help us complete the process. Lillian is awesome. Thank you!

This store is the worst. came in with software problems for iPhone 5S. Instead of getting help my phone was disabled. I cannot use it now. I am now directed to the Apple Store which is not very close by. I am not happy with the service here at all.

Overall, the Verizon customer service is perhaps the best in the business when you call on the phone. This store is absolutely atrocious and a rare exception to the Verizon model.
I have gone here on several occasions and each time had a bad experience. The staff is arrogant and unhelpful. They try to sell you things you don’t need and take advantage of people who aren’t as savy. My wife was looking for an accessory on a phone that was only only a year old and was told by one of the associates that the phone was ancient and she needs a new one even and didn’t assist at all.
I now go to the store in the Menlo park mall who are extremely professional and friendly.
If you have a choice please go elsewhere. I wish I could negative stars. This doesn’t even deserve one but it wouldn’t let me post without it.

I just go here because it’s close to my house and I pay my monthly bill at the store. I didn’t even want a cell service other than the$ 25 Virgin mobile plan I had. It was unlimited talk, text and data! All for $ 25. I had it for years and never had an issue with service… Until I started working Monroe. I couldn’t get a signal there and had to switch to a different company for my job. I was told Verizon service worked best in that area, so I switched. Back in October of 2013, I actually came to this location to do so. Sales guy was pretty helpful. Even told me my fairly new Samsung could be traded in for some money towards my new phone. My main concern with switching to a different provider was the huge bills everyone seems to complain about. After paying $ 25 a month for good service, the thought of anything higher than that made me cringe. Especially since I pretty much text three people total. Sad, but true. Anyway, long story short, the best the dude could do for me was unlimited talk/​text and some limited data plan. No more than $ 100 a month. Totally wasn’t happy with that, but I didn’t have another option.
Month one, $ 100. Month 2,3,4,5… Continued to rise. Figuring I was going over my data, I looked at my account. I noticed that my plan was a $ 60 plan, so then I was really pissed off that I was paying almost $ 50 more than that.
Not wanting to go to this location because there is usually a line out the door, I went to another location where someone looked at my plan. I did in fact have a $ 60 plan, but I was being charged an additional $ 40, for a reason I now forget. Maybe to protect me from going over my data charge, which I wasn’t even close to hitting.
Anyway the guy was able to take off that charge! We’ll see what happens next month.
All in all, this location is ALWAYS packed. People are waiting outside before it even opens on the reg. It’s always REALLY hot inside and it just seems like the people who work there are like car salesmen…
Can’t wait for my plan to be done next year!

The only reason this store is so empty is because they don’t know how to treat their customers. The manager has no clue what the word customer service means. If you need a Verizon store in East Brunswick area, drive right past this one and head to the store in Mercer Mall on Rt 1. The Manager there is super accommodating, professional, and a pleasure to work with. Like night and day.

Starting to loose stars and hopefully not losing a customer. I reviewed this place being great with customer service awhile back and now they’re not doing right by their customers. Extremely disappointed in my current situation with Verizon Wireless all because one person at this location just wants to sell accounts/​service plans and not really understand how programs work and can’t explain themselves accurately.

scammers! came in to upgrade my phone, and salesperson told me about a device called a hot spot and said it was «free». i would pay $ 50 for it and then have a $ 50 mail in rebate. he failed to tell me that it would add an additional line to my plan! and a $ 35 activation fee! when i found out about this a few weeks later by getting a letter in the mail confirming an additional line, i called the store. they told me there was nothing that they could do since i siged the receipt. the salesperson i had was pedro and he completely scammed me!!! do not shop at this store!!! horrible customer service!!! scam artists!!!
i finally spoke to the manager who was rude and would not help me and then i asked to speak to the district manager and he said he would not give me their info.
i finally had to contact the executive corp office and had everything handled from them.
do not shop here!!!

You want to get the newest iphone out there. You go here, because like Josh A. had said here, rarely a long line! Thats because I dont think people know theres a verizon wireless in this area.
The staff is super nice here, and always ready to help the moment you open that door! Nice variety of phone accessories as well.

Never a really long line. The people in here are friendly.