Dollar Rent-A-Car

Waited more than 2 Hours although I had a reserved car. Huge line, they did not have cars available. Everyone waited more than 2 hours… This place is a mess! Lack of management and customer service.

Waited almost 3 hours for a RESERVED car. Rep’s clearly hate their jobs and let everyone in line know it. Hidden fees were charged to my statement. Oh yeah, they also charged over $ 900 though the bill says «$ 138.00.» Had to call my credit card company to have it removed because Dollar wouldn’t.
AVOID or you will be sorry!

This is by far the absolute worst company I have ever had to deal with. I rented a car through Spirit airlines and paid for it in advance. When I got there a person who also rented and paid told me that they wouldn’t give them a car BC they only had a debit card. I want to the front of the very long line and asked the guy of this was true. He said yes that even though I had already paid, I couldn’t get a car. I said I wanted my money back and he said alright so… I got back in the very long line, waited for a good 40 minutes. When I finally got to the desk, the woman rolled her eyes at me and said. I know… you want your money back. well you booked through a third party so you’ll have to go through them. Now. why didn’t they tell me that at the beginning? Horrible, rude incompetent customer service .Do not use this company. You’ve been warned!!!

If I could leave no stars I would. It has taken 1 hour and 12 minutes for the counter to serve 8 people and I still have another 5 people ahead of me in line. If you have ANY time constraint coming off your flight at LGA, don’t expect to pick up or drop off quickly. This place is absolutely terrible!

Corporate needs to do something — this location is awful. The exhaust from the trucks pours into the building, the staff wanders off and checks their cellular phones, the lines are awful and the service terrible #worstcarrental

Not sure it’s worth reviewing these guys, since anyone who’s ever used them knows what they’re getting themselves into.
There’s a reason they’re the cheapest available option every time. Expect what you pay for, nothing, just make sure you cover your rear-​end so they can’t screw you over. The ways they do this are too numerous and unpredictably insane to list.

I wish I could give negative stars.
I arrived at the rental car shuttle area and waited over 20 minutes to be picked up by a shuttle, with multiple shuttles for other companies passing me. I finally arrived at the car rental desk at 11:18pm. There was only one person working and nine people ahead of me in line. She clearly did NOT know what she was doing as it was 12:37am by the time I finally was able to get a car.
As I was driving to my destination, salt was building up on the windshield and I attempted to wash the windshield. I had tested the wipers before I left but not the wiper fluid. Half of the wiper control wand came off in my hand. And the windshield was so dirty from salt build up that I was unable to see outside especially with the headlights from oncoming vehicles on I-​95 — I had to pull over and clean it with snow. I was apprehensive about telling Dollar about it’s nonfunctioning wiper control but feared they would charge me for breaking it because no one looked it over with me when I left.
I was charged astronomical prices that I couldn’t argue with because she kept walking away during the transaction and I had been awake for nearly 24 hours at that point and it was almost 3am my time.
My quote was for $ 89.78 and my actual bill was $ 202.60. At that rate I would have expected a lot more out of my vehicle. She argued with me about the car insurance, which I was finally successful in having taken off my agreement. Also, frequent flyers usually get a discount — not an additional surcharge. This was by far the WORST rental experience that I have ever had and I rent cars frequently.

In short, This is definitely way way way worse than the worst business I’ve ever experienced
Rethink a million times before you click on dollar rental! I bet you will regret it. They charge you extra nonsense fees two months later without your consent, such as toll administration fees which could be 10x bigger than your toll fees. They would never let you that before you rent the vehicle, or even after you return the vehicle and pay the bill. They will simply quietly hide this and let the third party company send you the bill for hundreds of dollars of fees that you are not even aware of. Stay away from this asssss hole biz. Protect yourself, please.

Ever wonder what it’s like to get into NY off a long flight, wait 25 minutes for a shuttle and then stand in line for an hour to receive a poor quality vehicle? If so– I’ve found the end to your curiosity. Martyrs join in. This place is a total slap in the face of customer service. Kudos, Dollar rental car. Welcome to NY.

Id give NO stars if it were an option. Waited 40 mins for a shuttle bus (with a reservation) and placed two calls to their corporate office. No shuttle and the service rep said «10 mins longer» then hung up on me. Done with Dollar.

Never again, car not clean, ½ tank of gas, they did not update mileage on the paperwork, and not ready when i got there. Tricked me into buying «easy pass» that I did not need, insisted that I would save money, cost me over $ 100 more than if I did not use. Poorly run business as a whole, customer service at corporate does not care about your complaints or concerns only offers coupons for future use, pretty arrogant thinking that I would rent from them again!!! NO WAY!!!

Do NOT use this company to park your car. Thieves and bullies work here. We dropped off our car here when we recently took a flight from LaGuardia and stored it for 4 days. When we got into our car after returning, I noticed that some cash I had in the middle console was stolen. And the employee that returned our car to us made a threatening statement when we weren’t able to provide him with a tip. Very uncomfortable and I feared for my safety. Absolutely will not be returning.

Customer service is horrible. The ladies have poor speaking skills, bad attitude and chewing gum like donkeys. They tell you the rental is one price and when returning its a totally different price and when asked they get upset and say theres nothing else i can do. I will NEVER rent from them again and will relay this experience to all my employees in my companies and friends when traveling.

I rented a Small SUV from this place on a recent trip to NY after flying into LaGuardia.
The price for 5 days rental was just shy of $ 600.00, which may be okay given the area. The problem was with the customer service at the point I turned the car in at the end of my trip.
The thing that pissed me off most was that they gave me the car with less than a full tank of gas (about ¾ of a full tank). Normally not a big deal; however, in this instance, I made the mistake of not pointing out that fact and documenting it /​having them take note of it before leaving the rental car lot.
But it was late at night when I checked out the car and I knew I had a long drive ahead of me (NYC to East Hampton, LI). Days later when I brought the car back (with the tank at ⁷⁄₈ of the way full [more full than when I got it]), they said the tank needed to be 100% full.
I stated that it was only ¾ full when they gave it to me and of course they disputed that fact and insisted that I was mistaken. They further insisted that I was contractually obligated to take the car back off the lot again to go fill it up at a nearby gas station. I have never experienced this b.s. before with any rent-​a-​car operation in my life.
They said that if I refused to comply (which I did) then I would be charged $ 30 for putting the gas level from the ⁷⁄₈ fill mark to the 100% full level. I again refused and said to go ahead and charge me (I figured I would protest the charge later on).
The easiest thing to do is NEVER, ever rent a car from these schmucks; however, if you do end up renting from them definitely do make sure you document the gas tank fill level at not being at the %100 full mark before you drive it off the lot.
Based upon other Unilocaler’s reviews of this place that I have read (low marks abound), I see that I am not the only person who has experienced glaring problems with this particular business operation. Take my advice and steer clear.

This operation is one of the most poorly run places out there. I guess we should have expected a crappy experience from the less than helpful employees that we spoke with when we first arrived at Dollar. She didn’t explain the contract nor understand it for that matter. She was more interested in talking with her coworker and chewing her gum.
The return proved to be just as crappy. They tacked on extra fees and when we asked for an explanation we were told to wait in line inside– well 45 mins later… It seemed that every person in there had a problem, people were highly irritated by the lack of customer service and the employees response was «it is what it is». Oh and people were skipping in line as well.
Well when we finally spoke to a Manager he offered to help but then provided nothing even informational, said he tried to do an adjustment to our rate but the final number didnt change? He even showed us his computer screen… weird
By that point I was too tired and frustrated to deal with the insanity in the Dollar rental that I decided to just dispute my credit card bill.
Beware of this hell hole!

Meh — just a place to drop the car off. Nothing special. Tho they did have a bathroom that was labeled «closet» or something like that.

Only rent a car from this place if you enjoy ‘Bait and Switch’. One week economy rental was booked online for 255 $. When I returned the car, after they tacked on every fee you can think of, the total was closer to $ 600.
Nice car, but a completely fraudulent operation.
I wouldn’t even give this place one star, though sadly that’s not an option.