Flatrate Carpet

Probably the worst experience with a company that I’ve ever encountered.
It all started by calling them up to get a quote on a rug cleaning and couch cleaning. The operator told me that a «carpet tech» would be at my home between 6 – 8 to look at the pieces to get cleaned and if I liked the price I could have them clean «on site» in my home.
With no heads up the carpet tech showed up almost 2 hours past the window with and excuse of being really busy all day… no problem, shit happens. So they were nice enough to basically give me what would have cost close to $ 600 dollars worth of cleaning for half price. The tech said that they’d be taking the rug and will try and come back the next day, but would be calling me to let me know.
Never happened. No call nothing. So I called them to see when I could expect my rug back and get my couch cleaned. The customer service person told me they would send someone between 8am and 10am on the following Friday.
8am Friday comes around and decide to call them and make sure we’re good to go since I have zero trust in this company at this point. They then proceed to tell me that someone will be coming between 12 – 2. So far I’ve wasted 4 hours of my life on this deadbeat company.
1:30 rolls around and a person shows up with my carpet, asks me to square up on the balance then tries to leave. I’m like, wait… you still have a couch to clean. Since the tech spoke next to zero English he left and I was forced to once again call customer service who proceeds to tell me that the tech could not get the cleaning machine up the stairs of my building. THERE IS A HUGE SERVICE ELEVATOR which one cannot miss.
At the end of the day I got everything cleaned but the time and energy wasted in dealing with this company I would have gladly paid full price to avoid dealing with such poor service.

I called Flatrate Carpet to have a mattress and boxspring cleaned. I was given a mattress price of $ 79.00 and a boxspring price of $ 15.00 over the phone. When they arrived the price was changed the price to $ 100 for the mattress and $ 25 for the boxspring. At that point I went along with the price because I needed the mattress cleaned and they were already there. My mattress did not look any cleaner after they left and it took over 24 hours for my mattress and boxspring to dry. Stay away from this company!