Clean Hampton

We hired Jennifer VonFrank Pellma, of Clean Hampton, to help us organize our wine store. In our business, exceptional customer service is crucial. Customer service levels deteriorate without continuous employee communication and a retail environment that is clean, tidy and well-​merchandised. We have six staff members who work different hours and days. As a result, maintaining consistency among and within our core functions can be a challenge. Jennifer helped us immensely by first fully understanding our daily store functions and then organizing accordingly.
She created clearly marked and sensible areas for all of our supplies, including shipping, creative, gift wrapping, cleaning items and merchandising supplies. Now, when we get a call to expedite shipping a case of wine across the country, we know exactly where the boxes, inserts, shipping labels and tapes are stored. Likewise, if we get a request for a delivery of wine to a local customer, our staff knows where to find our order forms, where to hang them and how to mark them so communication is 100% clear.
Jennifer took each of our (numerous) operational functions and organized them so all the components of the various tasks are easy to locate and return to their rightful place. She even created a lunch space in our supply room — something the staff really appreciates. This work has saved us a great deal of time and frustration. It has also reduced unnecessary purchasing as we can see easily see what we have. I highly recommend Jennifer as an organizer.

We’ve been using them for eight years and recommend them highly. They do a thorough job and everyone connected with the company is friendly and helpful. They are flexible on scheduling when you need it.

I hired them to clean my friend’s rental house and they were super thorough. It was easy to schedule and Bruce, the owner, is super nice. Would definitely use them again!