LensCrafters

I’ve needed to wear glasses most of my life. With the exception of two pairs I’ve only ever purchased at the tried and true national chain, LensCrafters. I’m writing today to tell you that the location in East Hanover, NJ is sub par. If their selection of women’s frames is tiny, that would make their selection of men’s frames almost non-​existent. What’s even more embarrassing, however, is the state of their showroom – stained/​ripped carpets, dusty frames, and improper lighting. Communication and customer service skills of sales and managerial staff are severely lacking. I love the LensCrafters chain… but I will go out of my way to avoid this location. Drive the extra mile and head to the Wayne, NJ store.

Eye test — ok. Try to get lenses put in my 2 year old frame, which wasn’t bought from LensCrafters, and they said they couldn’t do it because, in their words «there’s a 90% chance they will break if we try to change the lenses «. So I decided to go to the one in Livingston mall and guess what, no problem.
So …Route 10 store = 0; Livingston Mall 5

I am very nearsighted and it’s hard to make my glasses. For years I went to a place in new Providence and worked with Alexandra. When she left, I tried to get a backup pair made but ended up with glasses I could not use. $ 650 down the drain, still hurts…
A year later I was getting scared that my 7 year old glasses were falling apart. My Sister loves Lenscrafters. Despite much doubt I tried it. What a pleasant surprise. I’ve had the glasses almost a week and they are quite good (Knock on wood).
Colleen Johnston did a great job finding inexpensive, durable frames that could take my lenses and still close. She even confirmed the lab could make my prescription. It took a while to get them made and during that time there was a question of could the lab do it. Because she did the ground work first she addressed the push back. The cost-​$ 150 less than my previous place. Still far from «cheap» but they work and if they survive my usage, will be much better than my previous $ 650 waste.
Go see Colleen, she’s great. I will return and encourage you do try it out-​especially if you have thick lenses.

Veeeeerrrrry expensive. Came in for an eye exam and to get contacts. The doctor was pretty rude. I had a 5:30 appointment but they called to move it up to 5. I was okay with it is I just rolled. The whole time they were rushing through everything and not giving me the attention I payed for. Doctor was reluctant to give me my prescription. I always hate coming here but it’s better than other places. Still, they get it done.

I have been going to this Lens Crafters for MANYYY years. I was initially going to the Costco optical center but chose to move because of the extensive variety. I can give one word to rate this place and it would be EXPENSIVE. I have bought at least 4 pairs of eye glasses from here, including boxes and boxes of contact lenses. I thought it was NORMAL to be paying at least $ 300.00 for eye glasses… little did I know.
After seeing the eye-​doctor on site and paying $ 169.00 for my eye examination fee, I bought one pair of glasses from Lenscrafters this time around. The frame alone was $ 185.00 and I was not ready to include any add-​ons. However, the representative started to wheel me in with the anti-​reflective, polarized, etc. etc. By the time I included the anti-​reflective, and my single vision lens, the cost was approximately $ 500.00!!! I used insurance which brought the total cost down to $ 257.00
This is still a rip off folks! I returned those glasses the NEXT day itself when I found my same frame online for $ 113.00 and anti-​reflective for $ 29.00.
Way, way, way, way overpriced. Don’t be fooled and think you need to pay a hefty amount of glasses. Get your Prescription, go online and get glasses within a week. You won’t regret it.
$ 257.00 + 169.00 (eye exam) vs. $ 140.00

Our family has been visiting this location since 2006 and we have always been impressed with their customer service as well as the quality of their frames and lenses. The staff is very helpful when it comes to finding the biggest discount for us when there are multiple options (e.g., insurance vs. AAA vs. store discounts), which is appreciated b/​c glasses can cost a small fortune when all three family members wear them! The free adjustments are an excellent perk, especially when you have active kids. The frame selection is okay, but you can always take your script elsewhere if you don’t find what you like; they’re not obnoxious with a hard sell here. Moreover, a few days is the most any of us have waited for our glasses to be ready and usually it’s same day if you order in the morning. Last year we received our eye exams here and were happy not only with the optometrist’s manner but also with the short wait time and professional, accurate results of our exams.

I have been going to this location for several years now. I get my eye exam, contact lenses, and glasses here. The staff are friendly and efficient.
You can schedule appointments online for exams, then get email and text reminders, and it will set the appointment on your email calendar. Very convenient!
They will match 1800 contacts pricing of contacts and often have sales on glasses/​frames.
I recently went in to have my glasses adjusted/​cleaned (which they do for free). There was a small imperfection in the lens, which I didn’t really notice/didn’t bother me. The lady who was helping me checked when I had bought the glasses, and they were still under warranty., I now have an entire new pair of glasses that I only paid $ 25 for! Very happy with the thoroughness of employees to watch out for their customers.

This is a review from an experience in late 2012. Hopefully things have since changed, but the experience was so unpleasant I think it still worth posting.
Manger in Fall 2012 was exceptionally rude, abrupt, and downright nasty. Wanted nothing to do with me due to the vision insurance I had, and refused to answer questions. Highly inappropriate behavior for someone who is supposedly in a customer service position.

The staff was great. Helpful and friendly. I waited a bit but the experience was a good one.

Do not make the mistake of getting lenses from this store. Besides for a very difficult experience in initially making the purchase (initial commitment on time I was given was missed twice, and so much so I had to come back another day), the quality is very poor.
After 6 months the lenses developed a patchy fog-​like issue on both lenses but far more concentrated on the left lens. I took them back to the store, and a manager happened to be on duty taking care of customers. When I presented them to her, she waved the glasses in the air for about 3 seconds and made the determination it was my fault. When challenged she, clearly annoyed, waved them in the face of a technician working in the back who then «confirmed» this woman’s opinion. This person didn’t even hold them in his hand.
Now, I work for a company that makes optical components for lasers. I had one of our engineers look at the glasses and he immediately confirmed for me that the problem had nothing to do with surface problems that could have been caused by a person and that it is a defect in the production process that just took time to manifest. When I presented that information to the store manager, she was going to give me a «one time deal» of half price, how sweet. When I pressed her on what type of defect warranty Lenscrafter’s offers… «none». So this store offers zero quality assurance which of course puts the «expert inspection» that was done, completely in to perspective.
Do not spend your hard earned money at this store, you will regret it.

I went to Lenscrafters for an eye exam and new glasses, after having waited too long to do so.
First the good part: I was impressed with the doctor. She was personable and knowledgeable — the exam was very thorough and in the end, I got the proper prescription. I recommended the doctor to other people and they were very satisfied as well.
There was a wide range in choices for glasses; however, their designer section, while pretty good, needs a little bit of work. I was able to get a nice pair of Donna Karan and another pair that was not designer.
The only complaint I have is when I came in to make an appointment with the doctor, the person who was there seemed young, inexperienced, and a little bit curt. The other thing is the person on the floor was very good with helping me pick out eyeglass styles, but seemed slightly inexperienced as far as different lenses and such were concerned. I wasn’t too worried though as there were other, more experienced workers there to answer my questions.
The prices are par for the course as far as eyeglasses are concerned… I came in on a good deal but still left spending $ 800 for two pairs — however, they were two pairs with all the bells and whistles… progressive lenses, transitions, anti-​reflective coating, etc.