Prestige Volvo

Just recently stopped in to look at some pre-​owned XC90’s. Worked with Matthew the Sales Manager, Tina & Todd. Without exception everyone was down to earth and helpful. For once I didn’t feel like I was being pressured and I was given truthful information all around. Hopefully I can find something in my price range in the near future. This is a dealership that I would be happy to do business with.

My husband and I have been interested in purchasing a Volvo. We visited this dealership in February. Tina attended to our needs with the utmost patience. She was knowledgeable and was o.k. with us asking about the CARFAX and other info on each car. We test drove so many cars but was not ready. We walked away in February, but returned this November. She was elated to hear from us. She allowed us to test drive all the cars we wanted and looked up all the information on them, as well. Today, we finally drove away with a 2013 Volvo T5 AWD. Thank you, Tina for making our experience so comfortable.

I’ve only been a customer at Prestige for about a year but what I can tell you is that they are MUCH better than some of the other Volvo dealers in the NYC Metro region. My family had been long-​time customers (20+ years, not kidding, Volvo is for life) at Garden State Volvo in Manasquan but I personally found that the service staff there was extremely rude after I had purchased my current S60. Patricia Somerville at Prestige (service manager) is absolutely fantastic and constantly keeps me updated on the services to my car and always manages to accommodate me with a loaner when I need it. I’ve never been strung along at Prestige, especially when dealing with Service, as they only give /​service what you need when you need it. VERY rarely are there extra add-on’s that I didn’t expect to pay for during a visit. I will not be returning to Garden State or even Red Bank Volvo (they were even worse than Garden State and actually had some pretty nasty things to say about other Volvo retailers and staff in the area; totally unprofessional) to purchase my next Volvo, I’m sticking with Prestige. Overall, great new showroom, great staff, I love it here.

Service dept is the worst. I’ve leased 2 and bought one Volvo and have been a loyal customer for YEARS — brought my new XC60 in many, many times complaining of a loud fan/​whining noise from 7000 miles on and they said they «couldn’t replicate» the noise and thus couldn’t fix it. Now that the car is off warranty many complaints and miles later, it’s diagnosed with a $ 2K repair tab. DO NOT USE THE SERVICE DEPT!!!

The people who work there are generally nice, but it’s hit or miss sometimes.

I have been a customer of Prestige Volvo for a while (I bought two Volvos and leased another one from them) and I just want to compliment my recent visit to their service department. My Volvo had a SRS Service Required warning light and so I took it in for service. There were quite a few people when I went in that morning, but Patricia was very nice and assured me that I will be served quickly. When I picked up the car, Patricia explained to me that there was no fault code stored, and hence their guys reset the code for me, test drove it and made sure it did not come back. I was thinking that I would be charged a diagnostic charge (my warranty has expired), but to my surprise there was no charge! And they even gave my car a bath!(it was quite dirty from all the pollen and stuff) I was very impressed and I will definitely recommend my friends to them if they are in the market for a new car.

Do not bring your Volvo here for service. Prestige Volvo are no different than the shady automotive centers. Their service is overpriced, unprofessional and there main goal is to sell you unneeded services like tire rotations and brake system flushes. I’ve already had several return visits for the same problem while under warranty and now that it has expired I’m stuck with the bill. I would never buy a car or get one serviced at Prestige Volvo again.

If I could give this dealership zero stars I would. I leased my volvo from Prestige Volvo in 2012, and my sales man was really great. I loved my volvo and drove it with nearly no problems for almost a year. In 2013 the car needed some service, and volvo claimed the $ 800 of service needed was due to damage I caused to the under carriage of the car. They would not fix the car unless I paid $ 800. I couldn’t argue, I’m not a mechanic. But this was when it just turned terrible. One thing I noticed at this dealership was they are more focused on having fun with each other than actually doing their job. They claim to be a «family» with their customers. I don’t want them to be my family, I want them to be professional and do their job. There is a lot of horse playing and laughing and very little actual working. This became glaringly obvious during terrible experience #2. I brought my Volvo in for routine maintenance – oil change, tire rotation, etc. I drove off the lot, and within 48 hours my Volvo engine shut off with a severe warning that there was no oil left in the car. Luckily I was near a service station and they assessed that the oil change conducted at Prestige Volvo had been done so carelessly that the rubber oil filter deal was broken and all the oil leaked out of my car. If I had driven another mile my engine would have been ruined. I had to pay $ 150 to fix the Prestiges mistake. I called prestige and Bill in the service department couldn’t even muster up an apology. My emails went unanswered for days. Finally, the service director Jay reached out and apologized over & over for their mistake and how the situation was handled. He promised the $ 150 check would be mailed that week. Two weeks later, no check. I emailed Jay and he promised it would be mailed that week. One week later, no check. I called today, asked for Jay, gave them my name, was put on hold then disconnected. I called back, and they told me Jay said the check would be mailed this week. I explained my concern to the receptionist and asked if I could please speak with jay directly. I was then sent to jays voicemail. After all this, I returned my lease 4 months early. I couldn’t get away from that dealership fast enough. They are a joke. I loved my Volvo. But prestige volvo is run by amateurs. I am not holding my breath for Jays check.

We had a great experience with Prestige Volvo. They were responsive, professional, helpful, and not at all pushy. Would definitely use them again.

I spent a week researching various leasing options throughout NY and NJ and came in contact with over 10 individual salespersons. Despite being an hour from me and having 5 other Volvo dealerships closer to me, saleswoman Lindsey won my trust. Not only did she patiently work with me on the phone to competitively beat other offers that I brought to her, she was extremely personable and communicative. She swiftly addressed and demystified any and all of my questions about leasing. Despite being far from the dealership, she saved me a trip and creatively took pictures of potential car options on the lot and texted them to me. When I finally arrived to pick up my car, she had copies of my new insurance plan before I even had them. She gave us a comprehensive and clear tour of my new vehicle, making us extremely comfortable with the new car and about our experience. I traded in my old car which was a breeze as well. I would unhesitatingly recommend this dealership and especially Lindsey!!!
Interestingly enough, all other sales people at other dealerships were men. The majority were with quite subpar communication skills.

Here for emergency battery replacement.
We are from out of town and took us in without delay.
Great service, timely repair, and with complete courtesy.
Comfortable and clean waiting area too.
Nice final touch: Washed and cleaned car before returning it, and we were from out of town. Bravo.

We looked at all other cars and decided on the volvo. The whole experience was excellent. No one was pushy, all were very helpful and polite. After we bought the car there were a few cosmetic issues (it was used) and they fixed them free of charge. I wish all dealers that I went to were as nice and helpful. I highly recommend them.

Among other expensive repairs, Prestige Volvo replaced the front axle on my V70. A few months later, there was a near fatal road problem with the front axle. I brought it to another Volvo place who told me that the axle had been improperly replaced. Volvo itself ended up paying for the repair. I was so upset that I did not ever want to deal with Prestige again. I was glad the car was not destroyed and, of course, glad my son was not hurt. Is this the kind of place where you want to bring your car?
I would give it less than zero stars but I do not think this system allows for that.

Today I went in to test drive and potentially purchase a 2013 C30 R Design model. I had a convertible and a truck I wanted to trade in. I dealt with Joel and Chris. I have bought dozens of cars over my life and this was one of the nicest and most professional dealerships I have worked with. This is my first Volvo and I was very impressed. The car drove incredible and they were very accommodating with my trade in situation. The receptionist was no only beautiful but she offered me coffee and water while I was waiting. The staff seemed very happy and were genuinely friendly. This was the best car buying experience I have had to date and I am looking forward to being a Volvo owner.

I took my best friend’s mother’s 2005 Volvo S60 in for a 36,000 mile checkup. At $ 400 it was a bit pricey, but I figured they knew all the things that they would need to check to ensure the car ran its best. A service advisor called me to tell me that the car needed new front rotors and brakes. I told him to simply put on pads, and turn the rotors, but their shop does not turn rotors. They wanted almost $ 500 for new rotors and pads. I’m not sure I would recommend this Volvo dealership, unless you really don’t care about the cost of maintenance, parts and repair. Almost every dealership in the country will replace every part on your car if you ask them to because they stand to make a lot of money as a result. Beware of this service department’s unnecessary greed for replacing parts that don’t need to be replaced.

I have driven VW’s for the past 12 years and swore I would never switch. However, after several horrible experiences at local VW dealers, I decided to check out Prestige Volvo. The customer service was top notch. I high recommend Jeff who sold us our car. He was friendly, helpful and in no way pushy. Everyone on staff was kind and attentive, greeting us, offering coffee, etc. They gave me a great price on an S60 and based on my experience there, I would buy my next 100 cars from them. Bravo to Prestige for understanding the meaning of customer service. It’s an honor to give you my business!

Definitely as good as it gets! Buying a car in New York City is a supreme challenge. Everything from working out DMV to insurance. Upon a recommendation we drove to Prestige in New Jersey.
These guys were professional, informational, and delivered quality at every step of the process. They made us comfortable and took care of all of our questions, anxieties, and requests.
Highly Recommended.