Hoffman Audi

I would give one star for that magical drink machine. Also, there were complimentary tampons in the women’s restroom. Too bad nothing makes up for all the time we wasted at this awful dealership.
We bought a BMW instead after there were a few things they «forgot» to tell us about the car we were going to purchase from them.

I go to this dealership to get my car serviced. I didn’t purchase my car for this Audi dealership, but rather a dealership in Minnesota.
My biggest complaint about this dealership is that urgency does not seem to be a word in the vocabulary. My time is valuable, and I truly feel like they don’t believe that. I came to get my oil changed. I decided to wait (huge mistake). Oil changes should not take that long – I was estimating an hour out of my day. Two hours and fifteen minutes later, here I still am. Waiting for my car. It’s obviously done getting the oil changed because I call saw it getting delivered back to the check in/​check out garage about 20 minutes ago. When I texted to ask for the status, they told me it was waiting for a wash, and finally 5 minutes later they take it out for the wash.
As comfy as their waiting room recliners are, I would prefer to not have to sit on it for over 2 hours. Bless their service reps’ souls for dealing with aggravated people who just wasted hours out of their day.

Informed by Lexus to bring to dealership because of recall relating to the acceleration settlement. Car was delivered and I informed (note in car and phone) dealership it’s code 1120 and 1121. Was informed that code was generic. Following week dealership informed me I had a $ 140 charge to validate code 1120 and 1121. Additionally, vehicle required position sensor for $ 500. I told them that was not the problem. I took vehicle to another dealer and they listened, changed the throttle motor for $ 350. Terrible experience with customer service at the Lexus dealership and corporate.

Normally my advice is confirm the car is available before you go. But here, even after you confirm thrice in the same day, the car will not be there!
1^st call: Talk to Ashley Etchman, ask if car is there, my 2hr drive is worth the effort for my quoted price, was assured yes they can definitely work within that. So i said ill come in the evening.
2^nd call: call to confirm ill be there in the evening, and ask them to confirm with me the car is still there and available to test drive. Was informed yes, car is in the lot waiting for me.
3^rd call: Called to inform im going to be there in 30 mins and once again confirm if Ashley is there and the car is there, was told ashley left and that stacey will be there with the car. (bad feeling starts)
There: Greeted by no one, finally find Stacey who informs me she knew nothing of my arrival and the car I was interested in. Told her the car I want, then 30mins later tells me the car is being driven by her manager and its not in! (2hrs of drive to hear this). Tells me she will drive the car to me next day.
Next day: Sorry we cant drive it to you for the price we discussed only for the sticker price, if so we will. Basically they disrespected customer’s time, they lied and made deals that are not withholding.
Glad I didnt buy a car from them and have to deal with they shifting assurances for any later on issues.

I have bought 2 cars from this dealer — both experiences were dreadful (paid sticker for both…)
Every service experience has been a disaster. The advisors have no idea what they are talking about and the techs half-​ass everything.
The service director is a fool — and has no customer service skills.
The sales team is a bunch of lay abouts… I went in one day months ago… I was the only customer on the floor. The 5 of them were crowded around a computer monitor watching a sports event. I stood there, waiting and waiting — I finally had to shout «IS ANYONE ACTUALLY WORKING TODAY?»
This stealership is awful.

Elliot, my lawyer will be contacting you. 1) it is an Audi S6, and 2) i will be providing proof that none of that paint damage was complete, as well as you blatant disrespect to a customer right on the premises of your dealership is still unacceptable to say the least. Your disrespect and aggression to ANY audi customer under ANY circumstance brings great discredit to yourself and any Hoffman dealership. I asked to simply have you apologize for any aggravation and offer to come to an understanding. Offering me touch up paint and apologizing to me on your floor would have come somewhat close to an acceptable response. In stead you threw your hands in the air and told me you owe me nothing, you do what you want, and that you don’t buy it, then lectured me on respecting you. I am a Purple Heart wounded warrior that spends a large portion of my retirement on your audi dealerships. If any respect is to be given, it’s to the customer and to me.
Your needing to reply like this on Unilocal rather then sitting me down and coming to the very understating I asked for while you treated me like dirt, is disgusting.

My parents were looking to purchase a new car and were having a hard time deciding between A4 Quatrro vs. Volvo S60 AWD. They visited Hoffman Audi last weekend and fell in love with the car and the customer service. They asked for my opinion and wanted me to be present when they pick either one. Today, I visited to check out the A4 that my parents fell in love with. My mother, along with my sister were going to meet me bringing the check book along. Adrian, their sales consultant went above and beyond to answer every question and even decided to come join us on his day off. Prior to visiting him, we made sure our intentions were clear. Both A4 and S60 are amazing cars with similar price range. Since both had pros and cons, we knew we had to compromise one way or the other so we decided that cost is going to be the decision maker.
While we were in middle of negotiations trying to finalise a deal. Adrian was going back and forth between his desk and the managers office behind him. We gave him our last offer which wasn’t too far off and was also the price I was quoted for Volvo. Mr. «Manager» comes out of his office with his first words exactly being «Why would you call my guy on his day off if you didn’t want to purchase A4» Before I got the chance to explain, I was cutoff with «I am not talking to you, I am talking to your mother.» Results included getting up and walking away.
A) You don’t talk to any potential customer with rude attitude. Even if you didn’t mean it, Apologise right away.
B) Adrian chose to come to work on his day off to finalise the sale, we just called him to give him heads up that I was heading down. It wouldn’t have mattered to us if someone else benefited from the sale.
C) YOU DON’T BELITTLE ANYONE WHO IS WILLING TO SPEND MONEY IN YOUR ESTABLISHMENT. Doesn’t matter if the guy is going to purchase an A3 or and R8. EVEN IF YOU JUDGE CUSTOMERS YOU CERTAINLY DON’T MAKE THEM FEEL UNCOMFORTABLE OR UNWANTED.
To Adrian,
I apologise, I didn’t get a chance to appreciate all the time and effort you put into us. We came in with the right intentions to buy the car from you, it’s your manager that cost you this commission. His fantastic people skills made the decision for us to purchase S60 down the road, not the price.

Worst experience ever. Bought a certified pre owned a4 two years ago. After I bought it, I realized it burned a quart of oil every 1000 miles. However, the dealership told me that was normal. Recently, I saw there was a class action law suit towards oil consumption for my vehicle and audi settled to fix the issues. I brought my car in and Hoffman audi told me I’d have to pay out of pocket for it, even though they sold me the defective car that now burns a quart every 500 miles and there was a class action law suit about it. These guys will do anything to squeeze money from you and they are not an honest dealership.

I leased an Audi A6 last year. I worked with Sylvester Evans. It was a very easy process… very attentive, no-​pressure sales. I had a problem with the wood trim and management stepped up and took care of the problem. They simply were not satisfied until I was.
My wife was in the market for a new car and we returned to Audi to look at their inventory. My wife decided to go in a different direction, but the sales process was again wonderful.

Called for a blank key, not programmed, or to get a cut code so my locksmith can make me a key. The guy, Jeff I think, was extremely rude and explained that it’s illegal to give out info without proof of ownership. The new ign is from the junk yard. I told him that another Audi dealer said they would give me just the key since it’s useless unless it’s programmed. He told me that I should deal with them. I asked if he could give me the cut code. He blew up and says, «What don’t you understand?! I can’t give you any info. Stop asking» it was my last simple question and I explained that I was just wondering. He hung up on me. Ill never deal with this company. Too rude.

Checked out Hoffman Audi to test drive an A4, and was immediately unimpressed upon walking in because no one came over to help us. We stood there awkwardly for a couple minutes while a bunch of staff stood around talking and looking at us. Maybe we weren’t dressed classy enough for this seemingly snobby dealership. Finally, a saleswomen came over to help us, and was extremely patient and very nice. Every other staff member seemed very stuck up and snobby. We told her exactly what we wanted and how much we were willing to spend. A couple days later she calls with a car for she found for $ 6000 more than what we wanted and sounded devastated when we said no. Apparently, I should of wore a tux upon entering this upper class establishment and you should too.

If you have a freinemy you want to get back at then send them to Hoffman Audi.
I can only say that Hoffman Audi will go to every length not to do the right thing even when it costs them nothing. But if its going to cost then you might as well forget about getting anything positive accomplished.
I’ve never met an organization so dedicated to reaching into your pocket to extract your cash and return so little in return. Everything, and I mean everything, is a battle with the service team at Hoffman Audi.
Want something fixed, be prepared for repeat trips and repairs for things that aren’t even broken. If they break something on your car while its in their shop then it’s your fault and your expense.
My advice, find another Audi dealership to do business with.

Great service here– someone is always around to help! They get you out quick even with a loaner!