Autoworld Kia

I’ve never had a easier, hassle free buying experience. Please ask for Ernest. He is so personable and easy to talk to. I’ve had test drives that felt like silent funeral marches. With Ernest it was like driving with someone you already know. He treated my husband and I like he had known us for years. Everyone was very nice.

The Service Department is not a Nightmare… they are DANGEROUS. If you bring your car in for service BEWARE. Last week I brought my car in for an oil change. Of course I needed brakes, etc. As I drove out on to Hempstead Turnpike my rear tire fell off! Thank God I didn’t make it to the Parkway.
Should be negative stars.

I can not say enough horrible things about this dealership. The salesman aren’t too bad, and my car is nice enough, but WOW the service department is a NIGHTMARE, seriously scammers, and liars. Every time I come in they miraculously find at least $ 500 worth of things that need to be replaced or changed on my 2012 Kia Soul. I purchased two new tires a year and a half ago, I came in for an inspection and they insisted I already needed four new tires to pass inspection, mind you I barely drive the car! Then they say I need a new battery, which needs to be «charged» and the car needs to «reset» by driving 50 miles before they can put the new inspection sticker on (I’ve never heard of this before???) so I have to waste my time coming back to this horrible place when I wasted FOUR HOURS sitting here the week prior. They insist it will only take five minutes when I come back to put the new sticker on, guess what, here I am sitting in the service department waiting for 45 minutes already. The wait is outrageously long every time I come here I can not urge you enough DO NOT buy a car from this place the service department will make you feel like you’ve been transported to the seventh circle of hell, do yourself a favor go to another Kia dealership. I will never come back to this place again.

Worse experience ever. We took our car in to get the back window replaced. Besides all the buts of glass they failed to clean up there was 3 very big gouges in the trunk. When confronted them about it, the denied they did it. The car is brand-​new with less than a thousand miles on it. I pointed out that it was weird that were the scratches were the car was kinda of clean, almost like they tried to wipe them off. They offered to fix the scratches at that point. When I got the car back it looked like they colored the scratches in with a sharpie. When I complained again they said oh well. Please avoid for sanity reasons alone.

If I could give these guys less than 1 star, I would. I purchased a car for my wife at this dealership. They gave me a price that was $ 2,500.00 below cost by mistake and they were good in honoring to the price they quoted. However when I was signing my papers they try to charge me the original price of the car, They thought I was stupid. After a little screaming they went back to the price quoted. I will never purchase a car from this dealer ever again, They screwed up and try to F**K me.

Leased my 2013 Kia Optima SXL from one of the three dealerships under the same ownership of the KIA BIG3. While still under warranty, on August 17 I had a problem and called Kia Roadside Assistance to tow my car to the nearest dealer. Car is there 27 days (as of 9÷13÷2015). They gave me a loaner to get to work but can’t repair until Kia gives authorization. My service records were requested and faxed to them. Feel the warranty is a sham and Kia is trying to avoid repairing my vehicle. This ridiculous delay might not be the dealers fault but Kia, through their regional consumer affairs manager is not acting in a timely manner to authorize this repair and return my car as my lease payments continue to be made. Never again will I buy another Kia. Don’t be fooled by the ten year warranty that is offered!

If I could give these guys less than 1 star, I would. Worst bait and switch tactics ever. And don’t hand over your license or credit card to test drive anything, they’ll hold it hostage and not let you leave!

Which dealership goes back on their word? I went to AutoWorld KIA in hopes of buying a car. So I placed a deposit on an agreed price to only come back the next week and told that they are increasing the price by 1,000 dollars due to the «expiration of incentives». To top it all off they advertised the car as a «new 2015 model» when in reality it was used. It had 1,600 miles on it and scratches all over the rear. After bring treated poorly by the manager we got a refund on our deposit and bought our KIA from another dealership the same day at a more reasonable price with only 50 miles and all options… Caveat Emptor!

HORRENDOUS customer service. I guess we asked too many questions because our sales person was rude and got angry when we asked to test drive a used car they had on the lot. Very uncomfortable experience. Felt as if we were wasting their time when we were serious about leasing. Too bad, took our business to a different dealership. Learn how to treat your customers and don’t give an attitude when you’re asked questions.

My Kia Optima Hybrid is from this dealership, I absolutely love it — it is the perfect car for me. HOWEVER, the people that work here and the service is horrendous. They are unpolished and unprofessional on every account.
I went for an oil change and arrived about 5 minutes late for my appointment which was at 11:30am. Completely my fault, I understand. When I arrived, the service manager (Jorge) didn’t say ANYTHING about my tardiness and the car was taken in right away. After waiting about 45 minutes, I asked if everything was okay/​how much longer and was told that everyone was on their 1-​hour lunch break from 12 – 1 and that they would finish up when they got back. I was absolutely furious at this point. I asked if I could leave and reschedule the appointment. He said I needed to wait because they already took the oil out of my car, but didn’t put the new oil in. The job wasn’t done until after 1:30 — I ended up waiting almost 2 hours FOR AN OIL CHANGE. There was also only one other customer in that day.
What made this experience EVEN BETTER was that the service manager, Jorge spoke to me with a condescending attitude and told me it was my fault… Again, I understand I was a little late but he definitely should have informed me that his guys would be taking their break and that I’d be waiting much longer than usual. I would have understood and came back another day. Who takes oil out of a car, goes on their lunch break, and THEN puts oil back in? Makes no sense in my opinion. Clearly, customer service is not a priority at this location.

I’m not quite sure where to begin but since this experience if fresh in my mind; here goes! I arrived at the service center at 7:20 am this morning to have the annual inspection. In addition, the oil light and tire rotation alert lights were on. I informed the service center intake person and he alerted me to a bubble in a tire. He further indicated I would need a replacement tire to pass inspection. There was also a factory recall that had to be attended to. I assumed (because I was 2^nd in line) that the repairs/​inspection would take a few hours and inquired about how long I could expect to be in the Express Service Center. I was informed about 11:00 am. Great, because I needed to be home to drive my daughter to school and promised to be home by 12:00. At 11:15 I checked in on the progress and was told another ½ hour — at 11:45 I checked again and was told another 15 minutes. I did not leave the service department until 12:19 after an extremely stressful altercation with me demanding that Kia release my car even if the work wasn’t finished. I feel all of this could have been alleviated if Kia was much more customer oriented and worked towards a solution to get me out of there. Surely they could have lent me a car so I could have met my obligations. Five hours in their freezing cold waiting room was ridiculous — no one cared. Terrible customer service — no regard for someone’s time.

What kind of dealership turns away a customer in the middle of a negotiation because they are an educated consumer and don’t mind spending some time getting to the best deal? Well, I wasted hours of my life on two or three different occasions at this place and walked out insanely annoyed.
I really wanted my Kia and i was oh so close to leasing but they completely blew it! An incompetent salesman actually told my father and I that their dealership «did not want to associate with our offers anymore». What?! Besides that statement not making much sense at all, who blows a deal at the very end of negotiations when potential customers are so interested in a vehicle? Mind you i spent hours talking to the same man and came back on multiple occasions, only to be disrespected on the visit where I intended on signing for the car. They were so rude and i’d NEVER «associate with their offers» again either. Laughable establishment. Also, the GM supposedly passed on the idiotic message to his salesperson, so the unprofessionalism seems to be a trickle-​down situation.
Happy ending: I ended up purchasing a fully loaded VW Passat from a reasonable, professional dealership that makes me very happy for a great price!

this place is the sleaziest most horrific unscrupulous place I have ever dealt with. Three years ago I leased a Kia Soul for my daughter –fabulous experience. OF course three years later All new people HORRIFIC!!! …We got there at 1030am and didnt leave until 230pm… OMG !!! and they tried to keep me there longer WHY ???
I almost had to beg to leave… I went through 3 sales people because they love the bait and switch… meanwhile I bought a JEEP! NEVER EVER go to this place .they are liars and are still holding onto my REFUNDABLE deposit so now I had to dispute the charge with my credit card company –they are predators who pray on people… RUN as fast as you can from this place …

I have bought 2 Kia’s from Autoworld from January to November of 2014. The first was a 2014 Kia Sorento EX Tech pkg which was to replace my 2011 Kia Sportage SX turbo which coming to the end of its lease. The second Kia was a 2011 Kia Soul (!) which was a pre-​owned /​certified car (which we picked up as a second car). Marcel Mumlyn was the salesperson for both deals. It seems like they have a nice staff of salesmen at AutoWorld Kia but Marcel is the one who got to me first when I happened to be at the dealer in January having my 2011 in for an oil change. I was curious about what to get next and maybe upgrading to the Sorento. He was able to end my lease early and get me a decent deal on the 2014. When I stopped in a couple of days ago to inquire about either leasing a new Kia Soul or buying a certified one, once again Marcel was on the case and got me a good deal on a 2011 Soul with very low mileage. I never expect to get a GREAT deal at ANY car dealership. They are in it to make $$, but aside from having a nice dealership to walk into and spend time in, I don’t want to be stressed out trying to make a deal. Both times I didn’t have to fight tooth and nail with Marcel to get a deal we were both comfortable with and that meant alot. Also the people I have dealt with in the service department to date have always been excellent so they should get a nod as well. Its good to know that if or when you bring your purchase back for normal or unscheduled maintenance that you will be treated well in the service department and not bopped over the head. Considering I almost didn’t go for a second Kia based on my treatment at the dealer I got my 2011 at (Guiffree in Brooklyn) I feel comfortable recommending people to go to Autoworld Kia.

Don’t waste your time. Very deceptive sales tactics. Not honorable people even if you have their policy in writing. Complete waste of time.

If I was able to give a ZERO STAR rating for this partucular dealership, I would. Let’s say you wake up one morning and things are going well. You feel good, your coffee tastes great and you’re just having a pleasantly stress free day thus far. Now lets also say, you don’t want to continue with all of that warm fuzzy garbage, and you’re in the mood to get aggrevated, lied too, have your blood pressure go up and have a sour taste in your mouth… in addition to wasting about an hour of your life that you’ll never get back. If so, I highly recommend stopping by this dealership… because they will do their best to make it all happen.
The salesman wasn’t really that bad, given the fact that all dealerships never really give them authority to make any decisions and I understand he was just doing his job. My gripe was with the sales manager. A day earlier I received an e-​mail from the dealership offering 3,000 dollars over «kelley blue book» value for my trade. I was excited so I called and made an appointment with the dealer for a test drive of the vehicle that I was interested in. The test drive went well and I liked the vehicle. So far, so good… then it all went to poo rapidly from there. After my current vehicle was appraised at 4k below «kelley blue book» value I figured I’d let the salesman see what type of number he would come down too for the price on the new car. Well, the manager first offered a price that was about 100 dollars below sticker price which was outrageous. I then explained that the only reason I came to their dealership was to inquire about the promised e-​mail offer of 3k over kbb value. I had visited numerous other dealerships over the past few weeks and was shopping around seeing who would offer me the best value for my money (and not necessarily the cheapest price) which I explained to the salesman up front. It was explained to me by the salesman that the offer was UP to 3k over kbb. So after shaking hands with him and beginning to leave, I was asked by the manager why I was leaving. I pleasantly explained and attempted to show him the e-​mail which was sent by his dealership which said nothing about UP to, him and another bitter gentleman (manager) seemed as if they were attempting to engage me in an argument. This was not going to happen, so off I went and continued to shop on. So, the moral of my long winded story is… they lie (not just falsely advertise) and I’m sure someone over the next few weeks wants my money… and they will get it when I can leave their dealership feeling like a valued customer.

Where patient people go to die.
LOve my car, but the service here is absolutely the worst. Looking at you Mark the General Manager!

I went to the Kia dealership yesterday, Checking out new cars for my wife.
I walked in to the dealership and was immediately greeted by a salesman.
I told him i was looking for a car good on gas and had to have 4 doors.
I was not sure weather i wanted new or used so i asked the salesman about both.
The salesman showed me the Forte & the rio, Both seemed ok.
I was fine with the dealership up to this point.
Then the hard sales tactics started.
AS i waited longer and longer the price kept coming down more and more.
Each time the salesman pretended to go into the managers office which was 20 feet away and i could clearly see neither were talking to each other.
I finally said what is the best price cash out the door now.
he came up with a number, and i told him i would think about it and i would get back to him.
Before i could even get out of the seat the price dropped another 200.00.
Still pretty firm again said thanks ill get back to you.
By the time i hit the door another 200 came off.
I give the dealership 3 stars as they started out great, But i want one price not 20
There should be one price and that is it, Dont play games.

Walked in with a friend last summer who was looking to test drive the 2012 Optima. The young salesguy we got (wish I could remember his name) was a dick — cocky, arrogant, disinterested. He was telling us that people were paying OVER sticker price for this car. As if I would see a price on something in a store and offer the merchant MORE money than it is priced at??? NO car is nice enough for me to just throw more money down than the manufacturer says it’s worth. For the salesperson alone, I wouldn’t purchase the car from the East Meadow dealership (I can’t comment on ANY of the other salespeople, just the experience with this short, dark haired dude — who had an autistic quality to his voice).
Winds up that later we drove over to the Yonkers Kia and my friend paid cash for his 2012 Optima with the AAA car buying program’s no haggle price. If I’m giving someone 30K, they should be kissing my ass… and smiling all the meanwhile!

I’m not sure why Kia’s in general get such a bad rap, it’s more than likely due to their spotty history and prior poor build quality. Now with that being said, I’m sort of a car buff and appreciate a well made vehicle but this is about the dealer more than the car, BTW both of which ended up being pretty decent. It’s not my car, but I do drive it time to time and for the $$ you can’t beat it.
The service at this dealer is the classic «Autoworld style» lots of loud music 25 managers and distractions all over the place. If you manage to stay focused and bring along someone with a strong car/​finance back round you can actually cut a really solid deal. Just be careful of pressure tactics, but like I said you can get a sweet deal if you know you cars.
Overall I would actually recommend them and mostly based on price more than atmosphere.