Federal Warehouse Company – An Agent Of Allied Van Lines

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Awful, do not use. Moved from PVD to Las Vegas, NV. Was told we would get our stuff in 8 – 14 days, now it’s going on 16 days and no stuff. Worse, no one seemed to know where it was. I had to make several calls before someone tracked it down, was told would be at least another 3 – 5 days before it arrived. You would think they had never done this before. The folks in RI packed our stuff were nice and did a good job, but I would stay clear of Allied, they are not good. Would have been nice if someone had called and let me know about the delay, very unprofessional that I have to track it down. On day 15 called customer service in IN, lady was nice, said would call driver and have him call me, no call. On day 16, called Las Vegas Co that was supposed to deliver my stuff, they had no idea what I was talking about, told me to call RI company that picked it up. RI folks said they’d call driver and have him call me. This time driver did call to say he was 3 – 5 days away still. For the large amount of money I’m being charged, I shouldn’t have to work this hard to find my stuff. Allied should be on top of it and update me when they knew it was going to be late. Unacceptable, look elsewhere for a moving company unless you have plenty of free time to make calls and can live without your stuff for a long time. They offered a hotel, up to 100 a night and 50% of «reasonable» restaurant bills, but based on how they have handled everything so far, I wonder who gets to decide what reasonable is?

We needed to move from one 3^rd floor apartment to another 3^rd floor apartment in the same complex due to a neighbor smoking illegal substances. I submitted a request for a moving quote and got an email response saying that for what I wanted it would be $ 336. Then when I had my fiancé call to book them they quoted us $ 448 due to «weekend rates». I called and asked if there would be any charges on top of the $ 448 and they said no. They were still way cheaper than Gentle Giant so we booked them anyway. The guys came when they said they would, moved everything carefully and were amazing. However, when it came to the final total, they quoted me at $ 528 ($ 484 + materials) which I specifically called and asked if the $ 448 included materials and whatever else. Now, these guys certainly did their share of moving but I do not appreciate being lied to on multiple occasions. It’s just bad business.
So be warned, their low price is a lie but their moving guys are great.

I just called them and the woman I spoke with was VERY rude to me. It was so bad that I told her I wouldn’t even let their company quote my estimate. She just lost that company almost $ 25,000 as we are moving cross country.