The Rolling Pin

Just bought a birthday cake for a boy. Kim started decorating w a dark pink/​red icing. When I started to stop her she made a face. Handed my cake with a parting over the shoulder comment «red is for boys and girls». Very rude and not concerned about customer wishes but what was convenient for her. Shame for a nice bakery like the rolling pin to employ decorators like Kim.

David from The Rolling Pin got back to me and expressed that he was sorry and what can he do to help.
At this point, there’s nothing to do. What can you do?
You have One wedding day. You do everything in your power to plan for exactly what you want, what you desire, what you dream of. How can you go back and change that?
I had gone back and forth with representatives from your bakery prior to my wedding; having trouble even Placing the order; being told I cannot have the tiered cake because I didn’t have that many people; finally ordering it, WITH the decorator present and STILL received something I could have purchased at Costco.
I understand not having the tiered cake because I had less than 50 people, but maybe you should include that on your website, and also include photos of sheet cakes.
Remember when you were a kid and you looked at all the Sea Monkey advertisements, you see all those little «Sea Monkey» families swimming around with smiles on their faces; you think, wow, how cool! I want that! So you get mom to cut you a check and order it off the back of the comic book. It finally arrives. You get the bowl and water all set up, you open the package and dump the contents in and …
What? What the Heck is this!!! They look like tiny, swimming pink strings!
This isn’t what I wanted, This isn’t what was advertised, This isn’t what I was told I was going to get! How Disappointing! I was robbed!
Ordering the cake was just like that.
If you’re going to do business with other businesses and offer your services as part of a package, you should be more thorough. State on the website that tiered cakes are for parties 50+. Sheet cakes for parties less than 50. Display photos of sheet cakes. Talk with The View and whomever else you offer your services to and decide *Who* will take the order. Inform staff in all of your decisions. I just don’t get how I placed an order and spoke with the woman who was to decorate my cake and then I received something so cheesy.
And your gluten-​free cakes — $ 80, really!!!
My daughter purchased the box from Stop and Shop for $ 5 bucks.
You make gluten free cookies so I’m sure you have designated equipment, bakeware and counter space to make those, why is a cake so expensive?
Sorry, it really bothered me then and thinking about it again it bothers me.
Bottom line, I won’t be coming back. Thank you.

While they might know how to bake, they certainly don’t know how to run a business. We got quoted the same price on THREE separate occasions for a large cupcake order — twice over the phone and once in person — but when we actually placed the order, the price per cupcake went up by 50%! What a joke.
This place is OK if you’re picking up dessert on the way to grandma’s house, but if you’re planning for a party or event, go elsewhere. Well, unless you like feeing scammed.

I would have given them four stars, but there was a mishap with cake. As unfortunate as this was we made do and the cake was DELICIOUS! It was very moist and after speaking with the business the following day they were very apologetic and made right by them. Very reputable business.

Our wedding cake was beautiful and delicious. We had marble cake which was very moist and light, chocolate chip cannoli filling, and buttercream frosting. It was honestly really good, and everything about the cake was as we ordered. Don’t get discouraged if the samples you try aren’t great. They are NOTHING like the actual wedding cake, as it is a much smaller portion and tends to dry out easily/​over-​bake. There was a little bit of miscommunication along the way, but it did NOT affect the final product at all! We are very happy :)

WONDERFUL, CHARMING BAKERY!
Fabulous place. We are lucky to have discovered it! It took us almost three years to find a good bakery, but then again, we have high standards. We go every week now. Superb cakes, amazing pastries, always fresh, their selection is very impressive. Wonderful and attentive servers. Prices are really good too. PS: Oh, we know two couples who used them for their wedding and also raved about it! :-)

You must try the fresh baked chocolate mendal bread it’s delicious!!! And everyone there is really sweet too :)

Awful customer service, rude management, not worth the time or energy for ANY wedding cake.
If you are contractually obligated to use this bakery do not expect them to care. Pay for a separate cake to be made by someone else! It is worth every penny to go somewhere else.
I recently got married at Lombardi’s on the Sound (great venue btw) yet was contractually obligated to go with The Rolling Pin bakery for our cake or would need to pay a separate insurance to pick my own cake.
The Rolling Pin offered no sampling, offered no tastings, extended no hint of being gracious that they were sharing our special day. Never contacted me ever. It felt as if we were not important. It was difficult getting them even to remember our names and date when calling back. Having to haggle each time to get a responsible person to answer your questions is not fun when planning a wedding. I suggest I one person ready, willing, and able to talk wedding cakes when a customer calls, bc «no» calling back during normal business hours is not convenient bc thats when we are working. Never once did I have an enjoyable phone conversation. By far the worst vendor I had to deal with from just a customer service point of view.
After complaining that we had not been contacted by the bakery to schedule our tasting I was notified that the Rolling Pin allows you to buy samplings. Forget the price, I didnt care so much about the price and having to pick off a list and pay additional. I cared that we were eating cupcakes and not wedding cake while
their samples are just cupcakes cut in half with your pick of filling. I mean they are so cheap of a bakery compared to others that they only «let» you buy flavors you might pick as opposed to a real tasting. Meaning actually peices of wedding cake with frosting exactly like on the day you get married, or is that too costly? I wanted the experience and I got an opportunity to buy samplings even though Id already purchased the cake. I should have known better right then. They probably do so much business they just do not care anymore, assuming at one time they ever did.
So we picked our favorite combos and called our order in and came in later to pick them up. They werent ready so we came back later after grabbing a cup of coffee. Then when we got home they gave us the wrong flavors and the cupcakes were so stale and dry I didnt even want to have this be my cake vendor. After my wife spoke with our wedding coordinator at Lombardis and cordinated that we were quite literally ready to drop Lombardi’s as our location if we had to use this cake vendor they arranged another sampling. When I came in to p/​u the 2^nd sampling I was not surprised it was not ready just like the first time. Im not kidding. At least I was made to buy the 2^nd attempt sampling as well, so points for that attempt at trying to make things better.
It was not their quality of cake that has grated me ever since our wedding day as so much as that it was the WRONG CAKE. I repeat, it was the WRONG #!&*$@ng CAKE that we had at our wedding. Besides the smaller details of exploiting my wife for more money for the colors we chose and agreed to months previously, the cake was NOT THE CAKE WE PAID FOR!!!
Of all things to get right as a bakery of one giant cake for one event you’d expect that one flavor to be the right one. Nope, we got bananas when we ordered strawberries. We got white piping on top of white frosting, bc at two days before wedding day our budget had already been alloted to everything and the Rolling Pin’s unexpected fee for coloring just wasn’t possible. So no cake matching our pink and silver lighting, braids maid dresses, drapery, seat covers, table clothes, flowers, tuxes, & everything else. I mean our florist (Roots, awesome too btw!) added coloring we didnt know possible to make sure our color theme was in sync. But our wedding cake was the single worst thing of our great wedding.
When I called Lombardis on the Sound about the problem I got bounced around until I was told we ordered the cake that arrived. WRONG! We had strawberry themed cocktails and appetizers, no bananas. Then when calling The Rolling Pin I talked to several different people before finally talking to a manager who asked, «If I enjoyed the cake» & «If my guests enjoyed it» I actually reminded the manager that I had to get a 2^nd sampling bc the first was so stale. She remembered and then asked what I wanted her to do about it.
I was and still am quite disturbed that any manager would use the fact that guests did not detest the cake they was served to them as being righteous in the fact that the Rolling Pin delivered the WRONG cake in the first place! I asked for a partial refund and was told no. We still have the cake topper in our freezer, but the thing is, we both hate banana cake, so this will be another experience they ruined.
Its a running joke now when people ask us about our wedding day that the only part that sucked was the cake!

I’ve used Rolling pin for several years and it hasn’t been until the last 3 years that I’ve been disappointed with their service and product. They have «lost» a cake on me once (Graduation), and on 3 seperate occassions have made the cake not according to my requests. Simple requests such as whipped cream and not butter cream. This past weekend was the final straw. I ordered my sons Birthday cake and had a special request for some artwork which they charged me a rather large fee but assured me the artist was phenomonal. My nephew had picked the cake up for me and when I opened the box I was thoroughly disappointed. Instead of the airbrushed rendering of the picture I gave them they simply scanned in and printed out the picture (blurry) and slapped it on top of the cake.
Totally disappointed in the sloppy I don’t care work and craftmanship… Looking elsewhere from now on

The only reason we used the Rolling Pin Bakery was because the venue where we chose to host our wedding included them as the baker to provide the wedding cake included in our food & beverage package. Although the venue typically handles the communication directly with the Rolling Pin, I contacted them directly because I wanted a few extra design upgrades on the cake.
First, their service. Non-​existent. Their owner, David, was difficult to communicate with via email. Although I asked him to call me, he persisted to communicate solely via email. I did not receive any email from him before or after the wedding to see if we need anything else before the wedding nor to thank us for our business.
Second, the design. We had ultimately only asked for a very simple design of our choosing — one that was not among their featured examples, but still one that should not have been difficult for any professional baker to pull off in his or her sleep. On our wedding day, the cake design ended up looking like it was completed by a teenaged baker with a shaky hand and a haphazardly thrown together piping set.
Third, the taste. Not very good. It looked mushy and the layers a bit messy.
In closing, even if the venue you use for your wedding includes the Rolling Pin, ask to include your own cake.

Very good bakery with decent prices and friendly staff. I occasionally stop by The Rolling Pin on my way to work for a nice selection of breakfast baked goods for the office. I usually get an assortment of doughnuts, turnovers, crumb cake, this amazing crumb cakish with raspberry thing, and danishes. Everything is always great, fresh, and delicious. And based on what I get, I feel like I got a bargain every time!

We were on LI visiting a nearby university for less than 24 hours in October and still managed to make two trips to this bakery, which we happened to notice while driving along Rt 25A. If you like excellent key lime tarts, this is the place to go. As we also found out, much to the detriment of our diet, the Rolling Pin’s black and white cookies, fruit tarts, and rainbow cookies are great as well. They also had some type of banana cake that was decent, but that is all that we were able to eat on such a short visit.

Got a Boston Cream Cake that was interesting and yummy. Reasonable prices as well.

Favorite place to get red velvet cake. Period. They make their cream cheese frosting so creamy, so cheesy, and SO darn good. The cake is always dense and flavorful to the last bite.
I’ve tried a number of their cakes — white chocolate mouse, irish cream, chocolate ganache. all of which I loved.
Their cakes, btw, are gorgeous. I’ve seen the sweet lady who makes them working behind the glass window and putting her finest touches to the decorative flowers atop the cakes. Sometimes… it pains me to devour those beauties.
Try some of their samples and see for yourself how delicious their pastries are. I love their croissants too — layered, fluffy, and fresh. The only thing I’ve never liked from the rolling pin are their giant cookies, which are very brittle.

I live in the most northern part of Holbrook … the opposite side of the street is Lake Ronkonkoma … so I consider myself a Ronkonkonite :) We used to have 3 bakeries & now have 0. So now, we only go to the Rolling Pin when we visit friends in the Stonybrook/​Setauket area. I am happy that my favorite Chinese restaurant & favorite bakery are not close to my home. I can’t afford to keep buying new clothing.
First off, as a mature man, I am not ashamed to admit I love jelly donuts. The Rolling Pin’s jelly donuts are the old fashioned kind … real cake & a real dose of jelly; they’re about a ¼ lb each compared to the ½ oz donuts you get at the «Donut Shops.»
I always buy 5 & freeze them. When you want one, stick it in the microwave for 30 seconds & it’s like you have a fresh baked donut. Next, they make a cinnamon raisin bread that’s great. But, use it for French Toast & you will die happy. Their apple & cherry pies are wonderful too.
In the interest of brevity, I will only cover one more item. For those of you who grew up in Brooklyn, I need only say the word Ebingers. For those who don’t know of Ebingers; let me just say, if you didn’t get to one of their stores by 11:00 AM on a Saturday … you got nothing. Ebingers made a coconut custard pie like no one else in the world … except the Rolling Pin.
For the Autumn holidays … ginger bread men & jelly apples circa 1950. BTW: I hear they’re opening a store in Bay Shore very soon. Thank God neither store is close to me!
P. S. You must try their cheese cakes … oh boy!
P. P. S. Half of the big wedding caterers in Suffolk actually get their wedding cakes from the Rolling Pin. Check their website.

So it’s my turn to buy the cake for a birthday celebration at the office, and I had a Groupon for The Rolling Pin ($ 10 for $ 20 worth of baked goods). What better way to put it to use? I go there before going to work and it’s PACKED at 8am on a Thursday morning! That was totally unexpected, but a good sign. I picked up:
1) 8″ Cannoli Cake — $ 14.95
2) 8″ Chocolate Mousse Cake — $ 14.95
They had no problems accepting the Groupon, and my total came out to $ 9.90 (so basically $ 19.90 including the price of the Groupon). This was an excellent deal as both cakes were beautiful.
I didn’t try the Cannoli Cake (I don’t like Cannoli– is that weird?) but the Chocolate Mousse Cake was fresh, fluffy, and not overly sweet– although I wish it had less frosting/​cream and more cake. Both cakes were big hits with my coworkers!
— — — — — — — –
HOWEVER, this bakery still only stands at A-​OK because:
1) They didn’t have anything original. I could have gotten similar cakes with similar prices at similar bakeries elsewhere.
2) It seemed like a CHORE for the woman behind the counter to be helping me. You work in an atmosphere where you’re surrounded by cake– be happy damnit!
OVERALL: Good cakes and a good deal after the Groupon, but since I don’t live in the area, and can find the same products closer to my house… I don’t know if I’ll be back.

Stopped by here this past Saturday to check the place out and was hoping it’d be super good. I was disappointed. Firstly, why are the croissants $ 1.25 each? These croissants aren’t even that big! I’ve had better and bigger ones (that’s what she said) in Brooklyn for 90 cents. My boyfriend and I also got a napoleon and that was… not that great. Perhaps it was cause we ate it several hours after we bought it but I’ve had napoleon 12−24hrs after I bought it and it still tasted better than this. The rainbow cookies were just a letdown. They weren’t better than the ones that I get at Stop&Shop. The tarts and cakes did look good though but I’m reluctant to try them after this visit.
The service is wonderful. Very very attentive girls behind the counter.

Best in town! That doesn’t mean it is the best. As for bakeries in the Stony Brook area, can’t beat it yet.
cons: Too much grainy sugar in the crème bruele.

I ordered my wedding cake from here and it was AMAZING! Everyone told me if was the best cake they have ever had. I got red velvet with a fondant icing and cream cheese filling, out of this world. We worked with David to pick the style and it all turned out perfectly. This place comes highly recommended!

I actually stopped in here on Sunday. Everything is always fresh and they gave me a free coffee?!
I like their Italian breads and they make great cookies, cakes & pies. I bought a few donuts and they were really good.
I’m a fan!
NYBULLY APPROVED!