Staybridge Suites Stroudsburg

You can bring your dog! Not just little lap dogs either. We have a 50 lb pit mix and there was NO BREED DISCRIMINATION!!! $ 50 extra and your little buddy gets to come too. Also the gentleman who helps us was extra accommodating at 11:00 p.m. I would recommend to any pet lovers and wherever we go we’ll be booking at Staybridge.

Very nice hotel, the people were exceptionally friendly and the property very well kept.
There was an error in our reservation and they really went out of their way to fix things. Much Appreciated.
We would certainly stay there again.

We stayed in a nice suite with small kitchenette and separate sitting area from bedroom with TV in each room. They had two grills outside, continental breakfast and we’re pet friendly. I would have given them 5 stars if the pet fee were not so high. I appreciate them being pet friendly and don’t mind paying extra but $ 50 is a bit much. I prefer leaving good tip for house keeping.

We recently stayed in a 1 bedroom suite (2 adults, 2 children). Our stay was exactly as expected. This isn’t a fancy hotel, nor is it a hole in the ground. This is a nice in between with amenities you wouldn’t find at some hotels.
Breakfast is included each morning and I was pleasantly surprised at what was available. Fresh fruit, coffee, bagels, oatmeal with topping options, waffle bar, yogurt, eggs, cereal bar, and more. It was nice to conveniently grab breakfast before heading off.
The kitchenette was perfect for our needs and made eating while travelling with kids a breeze. The pool is tiny (and cold) but the kids had a blast. The location of the hotel is perfect. We were 5 – 20 minutes from all the places we wanted to visit.
The staff was really nice and friendly. The room was clean and tidy and decently sized for a family of four. We would definitely stay at another Staybridge Suite.

Clean. full of dance moms and jersey folks. One elevator. Would probably avoid next time unless I’m funding my small kid to dance. Super nice staff tho!

My family and I had to stay here after a fire at our house, and where do I begin? First off, they’ll call you non stop to move your vehicle left and right of the parking lot because of the endless amount of «work» they’re doing outside, secondly the front desk woman Joanne, is a real jerk. Not only is she curt and rude, she fails to explain housekeeping schedule (they came for the first week and then magically stopped), and will hang up on you when you call. Thirdly, they will call and blue you for things you didn’t do. Trash on the side of the building and dog shit in the stairwell… They had the audacity to tell us that it was US who did that. Even though it was the people across the hall from us. And Tina? Front desk Asian woman talks to us like we are children. Someone really needs to teach this place some manners. Only people who have made my family’s stay here enjoyable are Evan and a lovely blonde girl (I’m sorry I can’t remember her name) who work front desk. They are absolutely wonderful.

We decided to visit the area and stayed 1 night at the Staybridge Suites East Stroudsburg. We got a good rate on Priceline. We arrived to the hotel at approximately 1:30 PM and were allowed to check into our room. The appearance of the lobby and the lounge area looked clean and the fireplace in the middle of the lobby felt inviting. The check-​in young lady staff member was friendly and professional. We were assigned a room on the 2^nd floor. The room was roomy and comfortable. It included a kitchen area, microwave, free WIFI, and HBO. Not bad so far. Staybridge Suites has everything you need for a short term stay. It is close to East Stroudsburg University, Shawnee Mtn (short drive), DQ eatery, DD, gas station, and a pizza place nearby. This hotel even has a heated indoor pool (no hot tub) and the free breakfast was up to the general standard (don’t expect a buffet but would be excellent for a family). Overall, we would definitely stay at this hotel again the next time we visit the area. All the staff we encountered at this hotel were friendly and helpful. I clearly have no idea why there are bad reviews for this hotel.

BEDBUGS & Poor Customer Service
I checked into this location on Friday January 17, 2014 and intended to check out on Monday January 20, 2014 for a ski weekend with my boyfriend. Unfortunately our vacation was cut short due to him finding a bedbug in our room 323, and remnants of blood on his shirt with no sign of a cut. We decided to leave at 6am Sunday morning, immediately after realizing that we could not comfortably go back to sleep after the incident. When leaving I asked the woman at the front desk (Ronesha) to file a report and have her supervisor call me as soon as possible. I received no call on Sunday or Monday, in fact I had to call back on 2 occasions to get in contact with someone today (Tuesday Jan 21^st). I finally spoke to Tina, General Manager, that offered a half-​hearted apology and did not look to resolve this situation at all. In fact she told me that it was a stink bug and not a bed bug, although the two insects look nothing alike. I now have multiple bug bites on my body that are extremely itchy… however stink bugs don’t bite. I would not recommend this hotel to anyone, and suggest that you find another hotel to spend your vacation.
I have uploaded pictures of the bug found and the bites I have… you be the judge.

Nice Hotel for the area. Was expecting a dump like every other hotel in the Pocono’s. Large room, clean and very nice front desk girl. Good place to stay for the price.

We stayed in a 2-​room suite on the top floor on a quiet Friday night. From check-​in to check-​out it was perfect & simple for the 5 of us. It loses 1-​star because you could practically hear conversations through the ventilation system and it was a hair overpriced for it’s proximity to the snow. But in all, it was the no-​surprises chain hotel that we love on family stays.

Room was a decent size. Kinda cool there was a fridge and stove but i didnt even use them. Room was that almost clean besides this mysterious white stained pillow… gross! staff was friendly and it was close to the ski resort. There was a sub-​par breakfast downstairs. The pool was decent but crowded.

My family and I took a mini ski vacation and stayed here for two nights. The price we paid was a little bit much for the size of the room we got, and this is only an issue because I would have liked more space for my three kids. If it was just my husband and I, the room was perfectly fine. Loved the kitchen, it was cute and useful. I wasn’t a big fan of the hard stain on our comforter… don’t even want to think of what that could have been… yuck. We did specifically get this hotel because the indoor pool for the kids and how close it was to the ski resort. So… the pool was smaller than a pool you would find in someone’s backyard and it didn’t look very welcoming. Kids never ended up swimming because we were so busy anyway. The free breakfast, in theory, was nice. Nothing against them, they just didn’t offer anything that I personally like to eat for breakfast. My kids and husband loved it though. They have 24 hour coffee that we witnessed them change and make fresh a few times. We love coffee so that was a big plus for us. The elevator broke while we were there and someone got stuck inside, that was a little scary for me because I would have died in there if it were me.
The location is great, close to the ski resort and some other cool stuff. We visited the Snake and Animal Farm and Quiet Valley Historical Farm on our trip and the kids loved it. The staff during breakfast was so awesome. They were nice and friendly with our kids. Front desk staff was very nice and helpful, always smiling and waving as we came and went. All in all, we may come back to this place and maybe try to get a bigger room. We did book it last minute so we took what we got. Oh one thing, wifi sucks. We were on the 3^rd floor and it kept cutting out. We actually used Days Inn wifi and it worked flawlessly!

My friend and I traveled to the Staybridge Suites after making a reservation several weeks before for a low rate. When we arrived, we were informed by the front desk staff, that although they could see our reservation and that it had been confirmed, the rate shouldn’t have gone through and only did so because of a «glitch» in their system. The front desk staff said we could have a room for more than double the rate we had made our reservation for. When my friend asked to speak to the manager, he was informed that the manager was not on site and we were given a cell phone number to call. The general manager was extremely rude, arrogant, and unwilling to discuss the issue. While my friend remained very calm as he tried to explain his frustration with the situation, the general manager told him that we could not stay in his hotel and hung up on him. We were then told we could not stay at the hotel, no matter what and that the general manager did not have to provide us with any explanation for his refusal to let us stay there.
Intercontinental Hotel Group’s customer service department has been an equally disappointing and useless entity. Although I made a complaint through their formal process, they did nothing more than redirect it to the general manager, insisting he was the only one who could remedy the situation. I kept following up, indicating that he had not responded and was in fact the problem, and they continued to insist contacting the general manager was my only remedy. The non-​existent level of customer service afforded by this hotel and Intercontinental Hotel Group is completely unacceptable.
Do not make reservations with this place unless you want to have to scramble to find another hotel room once you get to your destination!

Great property! But Horrible service, and bad management. I was told a certain rate with the hotel, and after a week’s stay, they decided to prorate my week charge by $ 10 because the current manager didn’t want to honor my first rate! Will not stay here again. Be wary!

For the price we paid for the room, it should have been cleaned prior to our arrival. There was hair in the shower, and crumbs on the kitchen counters. The room smelled of mildew which suprised us because the hotel is fairly new. At one point during our stay, our key cards were deactivated and we had to go to the front desk to get new ones in order to get back into our room. When reserving the room, they needed a credit card even though we planned to pay in cash, which is the policy at most hotels. The front desk told us that they would not charge the card. There was a charge on my card for two times the amount of the stay that did not get reversed until a week after we checked out.
The hotel was in better condition than a Motel 6, but the cleanliness and disorganized staff brings the value of the stay down to a Motel 6 price.

Stayed for a weekend in February 2012. Hotel has easy access to the highway. It was clean and nicely updated. Stayed in a standard suite which has the bed in the same room as the kitchen. Having the kitchen was very nice, hit the grocery store and got some soda and ice cream for the weekend. The free breakfast was great, it seemed a lot of other visitors were enjoying it too. Lobby staff were sweet and attentive and always welcoming. This place would be great for a longer stay, ski resorts, casinos and outlets were nearby so there was plenty to do.