Embassy Suites by Hilton Syracuse

Average. That’s really the only way to describe this place. The rooms are definitely old, but for the most part clean and quiet.

Beautiful hotel with bear theme. nice touch of a bear chocolate at check in. Clean quiet rooms. Very busy place. Could not go near the pool, over run with unsupervised kids. Breakfast was ok. very crowded but the help made sure food was replenished and tables cleaned quickly.

I’m not going to be judgmental because my fiancé and I literally stayed less than 12hrs. Got a good night’s rest. The room was clean, however, seemed to smell of smoke. The gym was a little warm, the equipment could use some updating, but it was sufficient. Staff was very, very pleasant and accommodating. At breakfast the server was so kind, asked me how our stay had been thus far and walked me through all of their offerings. We later made a request for late check out and it was granted. Really appreciated their kindness on our short stay.

I brought my family (husband and children ages four and two) for a two day, swim-​centered getaway. A couple of notes…
The good– we got a «premium» room (the whole fifth floor is premium) for being Hilton Honors members. It came with a larger tv and complimentary snacks. Also, there is a complimentary happy hour from 5:30 — 7:30 for all residents. And the breakfast with made-​to-​order omelette was very good.
The bad– Here we go…
The pool was so dirty and really cold. The hot tub was broken. Of the three times my kids swam over our stay, there was never any towels. And it was SO crowded. On Saturday evening, there were 46 kids in the pool. That’s not counting the adults sitting around «supervising.» Kids were literally jumping in and landing on top of each other. No thank you.
The happy hour was incredibly crowded on both nights, too, and there were only two people operating the bar. If you are willing to stand in line for 20 minutes for a free beer or lemonade, then have at it. I’ll pass.
After talking to some other residents, I discovered that they were forced to attend the happy hour because there rooms weren’t ready… at 7… check-​in is at 3.
Our second day, no one delivered the premium snacks. We asked the housekeeping staff, but they said that a manager would be by. I called about at 7:30 to see if they were coming because I didn’t want anyone knocking after my kids went to bed. Good thing we got that «premium» room.
The reason I was so insistent on the snacks was because I needed the bottled water. The water from the faucet was so cloudy that it looked like skim milk. I’m not a particular picky person, but that was just too gross. See attached picture.
There is almost no water pressure in the shower.
The tv in the bedroom kept losing its signal, so we couldn’t really take advantage of the larger tv.
The wifi was incredibly spotty. While sitting on the couch, I could get service, but there was no signal in the bed.
The room service food (like most room service food) is poor and way too expensive for what you get.
Our room was so hot. Honestly, I never complain about the heat, but our chocolate snacks were melting. The solution we were offered was that we should open the window. It did help, but it had the side effect of making the whole room smell like gasoline. (It is overlooking the thruway.)
To be fair, I know that the hotel can’t be responsible for a crowded pool and a large number of residents. However, it was very clear that they were understaffed and, therefore, unprepared to handle the people staying there. For the amount it cost, people should expect better service.

If there was a half star, this would be too much. Hot tub never works, pool is filthy, under staffed and prices are ridiculous. Thus will be the last time I come here fir sure.

Nicely situated property with a shuttle to the airport.
Suite was large, clean and well-​lit. Manager’s party in the lobby had free drinks and plenty of food options. Staff was friendly and accommodating. Only issue was the fitness center was sparsely appointed.

My boyfriend and I stayed here after we attended the Syracuse VS Tar Heels game on 1÷9÷16. The staff was pleasant as was the room we stayed in. Though our room was like a sauna. We tried to fix it ourselves setting it at 60 with the fan on but it didn’t work. So we called for help and they said to open the window because there is an issue with the boiler and no more fans. In which a drunk crowd of overly childish men were hooting and hollering obscenities until 3 in the morning.
I spoke to the manager Josh in the early am and he was more than accommodating. And we will continue to stay at embassy suites.
The breakfast was awesome, the beds were so comfy, and the pillows are soooooooo fluffy.

This is a great hotel to stay at if you have kids ! I love the pool, and the spacious room along with the breakfast buffet.

In general for one night the hotel is fine. Lots of kids stay here and run around the atrium style hotel. Very loud and the hotel is next to a highway so be prepared to listen to traffic bustling by in your room. I had a problem with the heat in my room. Left the thermostat on 65 degrees fan on high. After coming back to my room which was now a sauna maintenance came and said «you have it on high fan that means only hot air will come out» even though the temp was set to 65. «Auto fan means the air will stop, and you know you have a window». Ending of the story I was left sleeping in the hottest room ever temp on 60, fan on auto and hot air still blasting. Also no pillows or blankets for the pull out couch. The continental happy hour is a nice gesture. And the remotes in our room didn’t work

I have stayed at this hotel many times before but after my last visit here will not stay again. Our room never got cleaned. They did not enforce having guests smoking away from the building so you had to walk through smoke to enter the building-​yuck! The front desk person did not have customer service skills-​a big let down from the Hilton properties I know. Asked for a wake up call and they made the call two hours late making us late for a very important appointmentt!

I stayed here from ⁸⁄₂₁ to 8÷29÷15 with family when we entered a student at Syracuse University. The daily service with snacks and bottled water and soda was great as was the housekeeping. But the hotel was weak on maintenance. Water in both basins was backed up and not corrected til we called maintenance. The panel closing the air conditioner was pried open with a long screw sticking out. Shouldn’t that be part of maintenance? The microwave was hard to open and seemed old. The little fridge had no visible instructions on adjusting high and low. There were no linens for the pull out couch tho we signed in as 4 people. We had to ask for bath towels and hand towels. Isn’t there any planning for anticipated guests? Any organization? The worst was the swimming pool… a thick layer of black fungus on all four sides above the water line and also on the sides of pool entrance. So thick some people had carved initials into the tiles. Floor was dirty with food, like cupcake crumbs and when I checked 2 days later same debris was still on floor. Women’s bathroom inside pool area was dirty and next time I saw it, no lights, so females have no bathroom. People who have no bathroom urinate in the pool and this sets up another problem… urine and chlorine together form another chemical that is caustic and irritates eyes and skin. Black fungus breathed in, especially in that confined environment, leads to asthma and other respiratory ailments and is dangerous to guests with COPD. Finally, the fire door leading to outside was jammed. So virtually no fire exit working. Clearly, the management does not do its job of directing staff at the pool and in maintenance. The pool area problems probably run afoul of health and fire safety laws. I sent letter about all this to management that I left at front desk on departure. Haven’t heard peep from them yet. The front desk staff was friendly and accommodating. The breakfasts were great. But the cleanup staff was spraying the tables with an irritating liquid before people were finished eating, causing guests to cough over their breakfasts. They should wait til people are gone to spray this chemical stuff around. These problems show neglectful management and failure to run the place like a five star hotel. They seem to be out to lunch or just want to skim by with the least amount of effort. Will probably not stay here again.

Best continental breakfast ever and everyone was smiling. Decent and clean. Would return :)

Ok, where do I start? It was too expensive for terrible room service, unkempt pool and jacuzzi (the floaters in the water are what did it for me). I am writing the review from my room and using my phone because the wifi service is buggy and Keeps kicking me off. I put two stars because the room is well kept.
The breakfast in the morning is adequate. Please avoid this place.

I stayed here this weekend because I was doing the Ironman in Syracuse. The hotel was beautiful! The room was way, way better than we were anticipating. We weren’t here for more than 24 hours, but I have absolutely zero complaints about this hotel. I definitely recommend it! Wish we could have stayed longer to check out the happy hour and pool!

This embassy is not one of the best I have stayed in. There is lots of water damage on the bathroom ceiling possibly so Mold as well. Old bath tube in bathrooms. The pull out couch feels awful. The bed feels good as well as the nice picture on the tv svreen. Sat in all the seating and ¼ was good. Couches sit too low you sink was down. Cable was good. Service was good. Breakfast… maybe try an IHOP or waffle house. Pancakes weren’t great nor where the omelets.

I go out of my way to stay at this hotel. So why only 4 stars?
One star-​Great bed with big pillows
Two star– awesome cave theme going on
Three star– rooms are very clean and quite roomy
Four star– happy hour.
No fifth star because every time I try and have dinner here something goes wrong. I had a steak come out straight up burnt once. The burnt half was placed down toward the plate to hide it. (How do you screw up medium rare)
I love the happy hour here because of the free drinks. I do not like, however, that you cannot bring your free drink in the dining room right down the hall. Because if you do expect to be greeted with hostility. I just wish this wasn’t the only option for food around.
I have always had positive experiences with the front desk staff and lack luster experiences with the dining staff. So that is a wash on stars.
I will still continue to stay at this hotel when I travel in the future but the dining establishment in this hotel has had its third strike in a row with me. So it looks like I will be eating elsewhere.

What am imaginative atrium enviroment I had no idea how cool this hotel looked on the inside. Not sure enough know. I’ll def be back!

Yeah, I knew there were bad reviews here, but… I did it anyway. And in general, it was fine. But I wouldn’t probably come back, with plenty of other properties in the area.
First, the normal. Rooms were comfortable. Nice sized king bedroom, nice (actually quite comfy, and I used it, so I can vouch) fold out couch, and the biggest TV I have ever seen in a hotel room. For an added bonus, it was just a normal TV. Not hooked up to any stupid hotel network, not saddles with a terrible «can’t steal this remote» type remote… It just worked. It stayed on the channel it was on when you turned it off, too, no need to navigate/​defeat some stupid guide every time you turn it on. We do have fitted sheets here (even on the pull out) but no bathroom ventilation.
What wasn’t so great… well, let’s start with the «code of conduct» I had to sign when I checked in, promising I wouldn’t be loud or run around the hotel screaming or some other crazy crap. Uhh. OK. I wish I had a copy — it was a full page of dos and don’ts. What kills me about it… is that the massive crowd of elementary school soccer teams that descended on the hotel the same weekend I was staying paid it no heed. Lots of those prohibited behaviors taking place, clearly audible inside my hotel room. Now, that «solemn covenant» that I (and I presume all other guests) entered in to with the hotel means nothing. How truly awful would you have to be before the hotel took the massive step of actually throwing you out of the hotel?
Then there’s the fact that they let those teams basically run the parking lot. There was a huge camper and pick-​up truck in the parking lot, with adults BBQing outside and kids running in and out of lines of parked cars, begging to be hit by anyone driving through the lot, and I’m sure bumping up against cars — I hope they were all rentals and not owned by anyone.
Breakfast, I think as a result of the crowd, was also kind of lackluster. I just want a serve myself Hampton Inn set up — nothing fancy by any means, just functional. This was kind of a struggle.
Finally, the hotel is in a really sterile area, basically a hotel park near some office buildings. And that’s not bad, but it means you are nowhere near anything like a gas station or a restaurant. That’s not the end of the universe, but it just means it’s less convenient to go out and get something to eat, or a forgotten toiletry, or whatever.
I just feel like to hotel wasn’t able to properly manage the crowd they had, which is why I would try to stay elsewhere… perhaps somewhere a little closer to a «normal» area. Plus, this hotel apparently didn’t participate in Hilton’s promos at the time, so I didn’t get the triple points I otherwise would have. For shame…

I’m an avid business traveler, and a die hard Embassy Suites fan. If you aren’t familiar, they have one of the best breakfasts and a cocktail reception in the evening with free alcoholic beverages and snacks.
I’m not really sure why this place has mixed reviews. I stayed in one of the king suites on the fifth floor, and they are modern, hip, with a living area and a separate bedroom. Staff here are friendly, particularly the bartender Darka, who remembered my drink of choice and would bring it down to my table.
The atrium is charming and has a feel of the forest in the adirondack mountains.
There were lots of families here during my stay, which isn’t a bad thing.
Wifi is not free. HHonors members get a promo code. If not, expect to pay or use your hotspot.

We’ve stayed at a fair amount of Embassy Suites across the country, but this one is kind of old and in need of a facelift. I would rate this hotel higher if they would undergo a renovation. As you walk into the open air atrium, there’s a weird smell combination of the plants, water pools, cleaning chemicals and bacon. Our room was clean for the most part, but there was some residue food in the cracks of the table, eww. They did update the TV’s with 42″ LCD’s, 2 per room and you can plug portable DVD players in to entertain the kids. You can get free WiFi if you are an HHonors member, otherwise you’ll have to pay or use the Business Center downstairs. There is an indoor pool and jacuzzi next door to the gym (treadmills & ellipticals) which make it convenient for the active family.
The daily breakfast is like all Embassy Suites we stayed at with a buffet selection of scrambled eggs, sausage, bacon, pancakes & french toast. They also offer a made-​to-​order omelet station along with morning pastries & fresh fruit. Though the rooms are pricier than regular hotels, the suite rooms & full breakfast more than make up the difference and offers greater convenience.