UPS Customer Center

Awful customer service. Had to come here to pick up a package for my fiancé because, as with many adults, we’re at work whenever UPS tries to drop something off. Our new address isn’t on my license or registration yet, so they wouldn’t let me grab it. That’s absolutely fine. What’s not is the nasty attitude I got from the woman with clearly zero customer service training. She even had the gall to say «Well your name looks nothing like [the name on this package].» I’m sorry, if that was supposed to be a joke drop the nasty voice. I don’t think I’ll be selecting UPS as my shipper of choice ever again unless there’s no other option. What they did was absolutely right, how she said it was absolutely wrong. It’s disgraceful that such an old company clearly has no training in place.