Maritime Autowash

Had to put in my two scents worth. I have been going here since the day they opened. They are great. Honestly I have had 2 or 3 issues that was immediately solved to my satisfaction. Alan, Chris,
., are terrific. They have been taking care of my Jag for 10 years (it’s never been in a garage. I have it hand waxed and the leather interior cleaned twice a year and I believe they have kept my car looking like new. I thank the whole crew.

When I lived in Annapolis I used to frequent this car wash all the time. Since I was in the area, I thought I would pamper myself and my vehicle to an upscale wash and detail. I was not aware that this is no longer Maritime and has been sold to Mister Car Wash (apparently a chain). Although the lobby is the same with interesting gift selection, the employees are not of the same caliber and the finished product is sorely lacking.
I purchased the «Premium» service for $ 41 and had to tell the detailers what was included. I had to ask for tire shine and for the console to be cleaned. «Fragrance» was included and only the girl back in at the register knew this was a packet, which she should have given me when I paid. She said they were free and was not helpful when I said I had not been there since they changed ownership. I will stick to my local $ 20 station that does a much better job in the future!

Took my car here recently for the first time and I thought they did a very nice job. After trying multiple car washes in the area, I’ll definitely be bringing my car back here. While the prices are kinda expensive, (which I’ve noticed with a lot of car washes in the area) I feel the customer service and detail to attention was very good.

My recent visit was a disappointment. I have used this company from time to time in the past. In this event there were many shortfalls: the windows were smeared (morning dew or fog has made the swirls very clear), insect carcases lined the dashboard up against the windshield, crumbs and other debris remained in corners and edges of the console.
Superficial things like the waiting room are nice but if the car doesn’t come out clean there is no point.
Fail. Shopping for a new place.

Nice waiting facilities and nice people but I always get the car back dirty every time and have to thoroughly check and have them go back over spots inside and outside.

This place has gone downhill since Mister Car Wash took over. They don’t pay as much attention to detail and don’t clean the cars as well. There were still hand prints on my windows and dirt on the floor after «cleaning» my car.
The whole staff turned over. The good news is that nobody goes here anymore so the lines are much shorter and you can get in and out quickly.

I don’t know how they find so many handsome young men and women to work here. The service is excellent, my cars come out clean, I have the all you can wash deal. On a few occasions there were really long lines, like after a snow, but for the most part you can be in and out in 30 minutes. Their little store is tempting too and I am glad they finally have coffee!

A bit disappointed in maritime today. They appear to be understaffed it took 50 minutes to get my car washed and cleaned on the inside. Staff very unfriendly no one walked me to my car wished me a nice day. Seems like the new owners are quite as into customer service of the old one

As many others have said, this place is OK. One the positive, the exterior of my car always looks great. The retail and waiting area is very nice, and who can complain about Toto toilets at a car wash! They also have a great magazine selection while you’re waiting. I have a new car, so I’m in that phase where I love getting my car washed once a week. I purchased the VIP a couple of months ago, and certainly have gotten my money’s worth. The guys who escort you to your car when it’s done are always very polite and charming. If you are not satisfied with your wash, they will fix it ASAP. All that said, there are some things I find very annoying. First, they always put my interior mats in upside down. I can assure you there is no question which side is which, so I always have to ask them to fix it. Secondly, they aren’t so great about cleaning the interior of the car. The wait can sometimes be long depending on when you go, and the cashiers are slower than molasses.

Created this account for this review.
I went to Maritime today and everything was weard. I’ve been a VIP here for 5+ years. Employees I’ve seen here for years disappeared. Turns out the original Maritime — Sold!!! New people took over. I had to take my car back to be rewashed, first time ever. I suspect a new formula is being used. RUN!!!

Nice car wash with a great location. Staff is professional and friendly. However after four visits, I won’t be coming back. Their sales folks push the VIP program to exhaustion.
Enjoy the car wash and get ready for a shake down.

I went here after talking to a friend who highly recommended it. I did only an interior detailing but my vehicle had not been cleaned for as long as I was the owner so there was some serious work to be done. I also have a leaky sunroof so it was a STINKY vehicle. I was way more than impressed when I got my car back. It was clean everywhere and it didn’t even smell one bit! Everybody was friendly every step of the way and it was decently priced, too!

This USE TO be a quality place to care for my car. Maybe they’ve got to big with multiple locations, maybe training is poor, but for whatever reason quality is way low for big bucks they want for service.
The last 3 times all windows have not been cleaned, bumpers not whipped down. Yes you are asked to inspect and they will correct — but really basics they are not attending to. The last time side mirrors not cleaned — so pointed out. Once on the road I noticed front inside window not cleaned and rear streaked. I later called them and complained and was told «you should have told us before you left the lot.» I asked for a call back from a manager — never got that either. My hope was for at least an apology.
Better solution go 10 minutes south to Washhus rt 2 in edgewater — they seem to maintain quality — also with out the harassing buy a monthly plan that this place inflicts.

My last two visits to Maritime have resulted in me asking for a redo. The last time dirt remained on the outside of my vehicle, very noticeable even at a distance. The young man who delivered the vehicle just wiped it off without any apology or explanation. Not totally clean either as I had to ask him to clean the spot better as well as another spot. The time before the seats were poorly vacuumed leaving dog hair on the rear seats. One would think that they would offer to vacuum the seats again but I had to ask for them. This isn’t quality auto detailing and I don’t expect that but for 30 some dollars I do expect what they promise, a good wash with basic interior cleaning.
I had considered subscribing to their service but …

As an owner of a shiny new Honda CR-​V and having returned from a recent trip to OBX, the gift card to Maritime was a welcome treat. My daughter (bless her heart) paid for the «M6» package, which I believe is the top of the line package.
I pull up, and the line isn’t too bad. I chat with a young man who directed me to one of the three lines for service. In I go to the waiting area. Very nice, lots of amenities. I go to pay for my service with the gift card; based on previous reviews I was expecting a hard sell (which I hate). This «hard sell» was a cream puff. Either they’ve rethought their previous procedures or I got lucky.
Shortly after that (about 20 minutes start to finish) I am called to my car. Looks good, a quick check of the carpets and windows were satisfactory (I also own a dog that likes to shed and «decorate the windows). Off I go.
Once I started up the car, I noticed that my radio station had been changed. Nothing major. Until I switched to my regular channel. Reception was horrible. I couldn’t figure out what was going on, until I happened to notice that my antenna had been unscrewed and placed in my console. I understand why they would have removed it in the first place, but if you’re going to do so put it back. Simple.
By this time I was in a traffic pattern that made it difficult at best to return (anyone who’s been here knows what I’m talking about), so I just went home. Given that I’m a bit vertically challenged, I had to drag out a step stool to put things right. An minor annoyance, but still one that was unnecessary.
I have been considering buying into a monthly plan. Let’s just say I’ll definitely be visiting WashHaus before making my final decision.

Still a great car wash. Very nice waiting area with wifi and fantastic bathrooms with Toto toilets and fancy fixtures.
I’m knocking it down a star because of their annoying hard-​sell on they monthly car wash program. Come on… I’ve been here 5 times and each time I say no. Can’t they update their system so show that the guy with the scratched, 2008, dented Prius does not want to wait 45 minutes 3 – 4 times per month?! I understand it’s a «good deal» if you have children and or a nice car with lots of time to wait, but when I say know the first time, please don’t keep pushing me or I won’t come back.
Thanks

This place has been around for sometime now but it’s been a very long time since I’ve been here when I’m in town. And I am very pleasantly surprised at how modern and up-​to-​date it is inside. In the waiting area there is flat screen television, computers, cards, candles, books, and all other kinds of nifty thrifty gift items.
The operation of this place is rather sophisticated and efficient as a modern upscale carwash. 3 lanes, an a la carte menu or package deals. From appearances they are well staff with both men and women working inside and outside. Although diverse, it is sad that all the minority workers are working outside (manual labor) and none inside. It’s 2013, and perception is everything, not a good look even if that’s not the intent. If they are good enough to clean cars, they are good enough to take your money inside as well. Hoping it’s just the case today.
I was really happy with the finished product of my car. The workers did an excellent job on the car and paid attention to detail. I was impressed with the way they had a staff member walk with you to your car and ask you if everything was okay with the car before leaving. Great added touch which truly sets them a apart from their competitors.

In terms of getting the car clean: this place is great.
Monthly plan customer service: horrible. First of all, there is a special «VIP» manager that is the only one who is able to help the monthly subscribers – all other employees are unable to help. (In fact, one of the front counter girls gave me incorrect information when I specifically asked about the monthly plan very deliberately. I asked her if I could switch cars (first switch is free) and then cancel the next day. She very confidently told me yes, but the rule is apparently that you MUST pay an extra month if you switch cars.)
I tried to cancel my service in April, and since then have been charged EVERY MONTH despite canceling four times, twice in person and two over the phone.
My wife and I moved to California, and lo and behold, yesterday I was charged yet again for the monthly service (I doubt I’ll be flying my car back to Maryland just for the wash). Guess I need to call yet again. 5^th time’s a charm.
If you EVER plan on canceling or moving or reconsidering, don’t sign up for the monthly plan.

Just Slow

I compare all of my car washing experiences to the car wash places in Monterey, CA. They have employees who may or may not have crossed the border and they are the best car detailers known to mankind.
I have to admit, it was kind of different to see all white guys at this car wash ;-) But I was impressed by Maritime. You drive up and they have an efficient assembly line going. The guy goes over options and then you leave your car with them to relax inside. Buy cards, get on their apple computers, have some coffee, lounge. For the $ 30+ hand wax, it was awfully fast and I didn’t even get a chance to enjoy the free computers/​wi-​fi. The wash was great– the wax was okay but good for the price.