The UPS Store

I prefer UPS over any other delivery service, and I had no issues with this particular store until today.
I picked up two packages tonight, both of which I received emails from both UPS and my shipper confirming that my packages were delivered to this store.
I said two packages to the employee and he only brought out one. I repeated that I was there for two, and he rudely said that there was only one. I told him that I had two emails — one from UPS and one from the shipper — confirming that the package was delivered today. Then he got really nasty and said, «The website is not always accurate, what do you want from me?!»
Fortunately his manager stepped in, and this employee was also rude to him — who gets away with being overly rude to their manager? Anyway, his manager typed in my tracking number and found the package immediately.
Look, misunderstandings and mix-​ups are normal. But if you work in customer service, then you have absolutely NO excuse to be rude to your customers. Just quit if you can’t deal and be rude to your parents as you mooch off of them for the rest of your life.

Always very helpful! Always on time. I trust UPS to handle all my business with utmost professionalism and care.

I’m all about customer service and the customer service here is fantastic. There’s never a line and since its part of a mini mall, there’s very easy parking.

Great service but you are paying a big premium for shipping. Know that you will likely pay anywhere from 50−100% more vs. the USPS on most shipments… in fact one of the packages I sent to Europe was $ 98 on the uPS website but $ 145 at the store for the same service… UPS stores apparently set their own rates.
I would not go here again. plan in advance and save a lot of money.

My husband and I used this location for their notary and mailing services. We were able to print out our documents from the computer, and then get them notarized right there at the register. Notary services are $ 5 per signature by the way… A nice young guy helped us do all of this (the same person that did the notarizing, the mailing of our documents, and ringing us up at the register). He was really patient because we had to print another page but not once did I feel like I was being rushed. Another nice young girl let us use the store phone to make a call since we left our cellphones at home. All in all, it was a simple and easy visit, and the staff was really courteous and professional. We will definitely be coming back here time and time again.

Tried to send a package out here on my company’s account and was told by the employee that this store couldn’t do it but the Fort Lee UPS Store could. Long story short, I trek up to Fort Lee only to be treated rudely. Apparently, a UPS Store franchise allows the proprietors to set their own rules and standards are laxly enforced. I was then told to drive to the Secaucus Store where they surely could accommodate me. In rush hour no less. Fool me once …
I ended up wasting so much time traveling from store to store that I missed the UPS Shipping Center deadline.

Thought I could have my packages delivered safely here. Was great in the summer. Owner is great, very nice. But I had an Amazon package delivered here and picked it up while the owner was away, and suddenly my package goes missing. Received an email, but never the paper receipt for pickup. Went there to check after a week and the owner says my package is logged in the system as having been signed for me. No way to get a refund or report it stolen. Beware thieves. Trust UPS or USPS better than these middlemen mailboxes. The convenience will cost you money in lost or stolen packages.

The store is organized, but the shipping/​packaging is pricey. I recently shipped something from here only to have it damaged upon receipt. Despite telling them of the delicate nature of the package (and wrapping it in layers of bubble wrap etc.), the package was never marked «Fragile.» Fortunately, I took out insurance (which they honored). Overall, the customer service in-​store was friendly, but pricey, and the actual shipping service turned out to be pretty abusive to the package. I’d use UPS again only if really forced to.