Precision Tune Auto Care

Aaron always treats me well, and I get great service! Not waiting around long, and I know that I’m getting a good, honest deal!

I recently went to P.T. because I needed a oil change and wanted a inspection of my vehicle because I was taking a long trip. The manager was amazing!!! He was personable, knowledgeable, and just a very welcoming guy. He went over the issues with my vehicle and explained the reasons why I needed a particular service. I stopped going to P.T. because their prior manager was cold. I am a huge beliver in great customer service and I received it on this trip. P.T. you have gotten me back as a customer. I am very skeptical of auto shops because I was taken for a ride with a prior vehicle. I don’t feel like I am being taken advantage of at this location.

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I’ve gotten my oil changed here several times and each time has been a wonderful experience. The employees here are very nice and the customer service is great. Bonus: they always have deals on Groupon or coupons on their website.

At all costs, please stay away from this place.
I visited with my 2009 Jetta 2.0L (with 40,000 miles) after hearing a minor brake squeal. I requested that they check my brakes for wear and give me an estimate on any repairs needed. The service manager informed me that I would need four new rotors. I am absolutely not a mechanic, but I couldn’t believe that I would be needing new rotors at 40k miles. Over 80% of my travel is highway miles and I am always on top of the preventative maintenace on my vehicles.
I visited the Pep Boys in Bel Air, MD shortly thereafter and requested the same estimate. They informed me that my brake pads were well within normal tolerances and should have approximately 8−10k miles left on my pads before replacement. I even had them provide me the measurements and called my local dealer and asked their service department for a recommendation, and they concurred with the representative at Pep Boys.
I will absolutely never return to a Precision Tune anywhere, ever again. I cannot believe they would try to take advantage of their customer base in this manner. It speaks volumes to the type of organization they operate.