Thompson Collision Center

I took my car here to get fixed after I was severely rear ended by a teen driver.
They did a good job on the cosmetic side of my Mercedes. But when it comes to the mechanical stuff.
They did a bad job. When they replaced the back bumper. I’m guessing they did not even check to make sure the lights work. Because the tag lights did not even work when i got my car back.
Also it turns out the accident messed up my braking system. I notified Thompson about it. But they kept saying it’s wear and tear. So now I’m gonna have to sue the insurance company & Thompson for Reimbursement. Nice…
That’s just ridiculous. I wished I would have just took my car directly to the Mercedes dealer and not some low class shop like this one.
NEVER AGAIN…

I was referred to Thompson Collision by Geico after an accident. In on the following Monday out on Wednesday. Cool. But, I was still hearing a little rattle so I called to see if anyone could look at it. On my way in I bent the undercover on a concrete parking, whatever it’s called… they ended up taking off the cover, telling me that it would take only a few days to get another in and I could wait while the cover was put on. This was great because the rattle I was hearing was loudest when I started it in the morning or after the car had been sitting a while. Since initial turnaround time was short, I decided that leaving the car instead of waiting would give them plenty of time to do both. well, it took six weeks and three phone calls just to find out that the undercover had never been ordered. A sign, I know, but I’m still hearing a rattle that’s getting louder and I want it fixed.
I dropped my car on a Wednesday confident well, hopeful that they’d have it for not more than a day and a half. Friday I was called and told that they wanted «to keep my car a little longer, to be thorough and not to rush…» HMMMM
I finally picked up my car on Tuesday… started it and guess what… The rattle was loud as it had ever been. I got the mechanic, started my car and he said…“oh, you mean that sound right there?”
(Good God)
Anyway, he leaves and comes back telling me that he was looking at the heat shield and my problem was with the flex pipe. He handed me a piece of paper with a price of $ 150 and the name of a shop (Brooks Ramsey) that could do the work (because the rattling flex pipe was not a result of the accident so they couldn’t do the work…)
Took my car to Brook Ramsey and they found the problem in under 5 minutes… Literally! I watched him find it… the rattle was fixed in 10 additional minutes with a $ 20 clamp on the very heat shield that mechanics at Thompson Collision couldn’t find in 5 working days. As for the flex pipe I needed? Well it’s a little rusty but just fine for now…

most horrible customer service ever. i brought my car to repair they damage the front of my car by running it up on a curve and still refused to take responsibility if you want to be insulted bring your car at thompson collision you will be insulted in the worst way ever. thompson does horrible job. you could get a paint and brush and do a better job.