Tony’s Roof Care

I have used Tony’s Roof Care for several years and have always been pleased with the results. In the past the gutters have been cleaned, the roof has been cleaned and treated, and most recently I had interior painting and and my roof cleaned, repaired, and preservative treatment.
The painting was coordinated by Tony, and the roof was coordinated by Greg. My contacts, and cell conversations were always cordial, professional, and responsive to my needs. While the painter was a perfectionist there was an issue with timeliness. This was quickly addressed and I am very happy with the outcome. Tony came to my home to check on progress of the project and I was impressed with his interest in the best result of this project.
With the roof project I could not have been more pleased working with Greg, the employees, and their excellent work. I made sure to add a small token of my appreciation at the end of the job. When Greg called to check on the quality of the work, I was very complimentary and pointed out one shingle out of the entire roof that need to be changed. This was completed in a very timely manner.
Thank you.

Horrible experience. Sorry this is going to be a long review…
We hired Tony’s for a complete roof replacement after we lost several shingles on our 20 yr old roof in a couple bad thunderstorms. Mike Abercrombie came out to give the initial estimate on the roof. Mike seemed very knowledgeable and was very professional. We compared the quote from Tony’s with three other companies. Tony’s came in about in the middle and we liked Mike and appreciated his advice and knowledge. They were recommended from someone in our HOA and we called several references that Mike Abercrombie provided.
That’s about where our good experience with Tony’s ended. It took Tony’s about a month to get our roof replacement on their schedule. When they finally showed up they came unannounced. You can imagine my surprise when I was headed out the door to a Dr’s appointment to find a unmarked van of men camped out in front of my house. I asked the men if they were here for the roof — they said that they were, but unfortunately they didn’t speak English very well so it was hard to communicate with them. I called Mike Abercrombie to confirm that they were in fact his team come to replace the roof. He said that they were and that he had called to confirm that they would be by sometime that week. Well, the number he had called was my husbands. I asked him to call my phone number in the future as my husband is busy at work and I was taking point on this project. Something that they never did — they still kept calling my husband instead of me. Not the best way to work with women!
The job on the roof was completed in 2 days! The poor men (non English speaking) who worked on the roof worked like dogs to tear down the old roof and put on the new one. I felt horrible for these men as they barely took breaks and worked from like 8 in the morning until 8 in the Evening. Their working conditions are poor and I believe that is why Tony is able to keep his prices low. Cheap labor — probably illegal labor.
After the work was completed, there we a couple of issues we had questions on. Tony’s had to return to work on a couple of the gutters. I also told Mike that there were small nails all over our property that still needed to be cleaned up. This is about the time Tony’s started badgering us for payment. It was originally agreed upon that we would pay once the work was completed. They still needed to fix the gutters and pick up these nails that were all over our property. During this time we had another bad rainstorm. Rain poured down from the front porch of our house. Can you imagine our disgust after replacing our roof that we had a gusher of water coming off our roof!!! We called Mike the next day to follow up.
Tony the owner came out that same day to look at the roof. He was rude and brisk. He talked down to me and was super disrespectful. I showed him a video of the leak coming from the new roof and showed him the nails scattered all over our property. He was indignant to the situation. He was on the roof for maybe 5 minutes and said he would try to pick up some of the nails, but that it would be impossible to pick them all up. He walked around the house for maybe two minutes. After he left, I walked around the house and was able to pick up a few handfuls of nails. We are still finding nails to this day — we even bought a magnet to pick up nails. We decided to hire a roof inspector after our interaction with Tony. The inspector came out and said that the roof was well done — so all the well that ends well. However, we had to pay for the inspection and for big magnet to pick up the nails. Both things that we should never have had to do. Horrible service and horrible experience. I suggest strongly never to hire Tony’s Roofcare!

I had this company come out and do a bid on my torch down roof. The quoted me at $ 30,000. That was more than 3x the amount of 3 other companies in the area. Then because of the high bid I was convinced I must have misheard them and decided I would check the written bid for the quoted price. Well the written bid never came. Then because I understand things sometimes happen, I reached out to the company to let them know I had not received my bid and was hoping they could resend it. Well it never ever came and I never received a call back. Horrible horrible horrible business model. There are some great companies out there that treat their customers like they actually matter. I did hear this company may have high quoted because they were too busy to do the job. I prefer a straight forward answer and would have appreciated that on a professional level more than being non responsive.