Valvoline Instant Oil Change

Took 20 minutes for an oil change, windshield wiper replacement and license plate light change. There is a Groupon available as well. Only cost me $ 50! The guys working were awesome. Professional, quick, and they knew what they were doing. I would recommend this location and I will be back!

I’m a big fan of Valvoline as it is, but this place is exceptional. Was politely greeted as soon as I pulled up, and was treated like they knew me my whole life. Is made the experience way less painful than the typical oil change. Let me know about everything that should be looked at, but weren’t pushy about unnecessary services. One man named Alex introduced himself as the manager and made sure I understood everything they were doing to the car and was super nice and polite the whole time :) would recommend for anyone to come here in the future!

Everyone was knowledgable and very friendly. I am in town from out of state, and we spent time talking about the area, the weather. Etc. He even made sure to tell me I should come back in the Fall, because it’s even more beautiful. No hard sell on any extra services or anything.
They also changed my oil and stuff I imagine…

If I could give this place zero stars I would, and here’s why:
My girlfriend took her SUV to this location on my recommendation, I have gone to this and other local Valvoline’s for years for oil changes. This time however this place made a HUGE and frankly unacceptable error. They didn’t screw the damn oil filter into place properly! So of course it wasn’t long before the car started to smoke quite profusely and my girlfriend became obviously very concerned, parked the car and quite reasonably called for a tow truck. (I travel and was in Los Angeles at the time). She had the car towed to Piles Chevrolet (an outstanding shop BTW, best guys in world) and they informed her that the oil filter was not properly screwed into place. My girlfriend isn’t a mechanic and had no idea, she just knew the car was smoking and assumed something was seriously wrong and did the proper thing to do. So when I returned to town we took the car and all the supporting paper work (their receipt for the oil change, the tow bill and the shop findings and bill). We were assured that they would make it right and refund the cost of the oil change, the tow and the repair after an «investigation» into the matter by the assistant manager. Over a week later my girlfriend received a call back from the assistant manager telling her that after speaking to his Regional Manager, a gentleman by the name of Jerry Crow that they would only refund the cost of the repair only, not the tow nor a refund of the work they did. They also stated that she should have called the oil change place so they could come to her house and fix it.
Okay, lets go over this shall we?
First off, HOW WAS SHE TO KNOW YOUR SHOP CAN’T EVEN SCREW AN OIL FILTER ON CORRECTLY? Come on it’s an oil change place! It what you guys DO! and besides we’re talking about an oil change here, this isn’t rocket science, I’m pretty sure you could train a monkey to do an oil change.
Second: SERIOUSLY!!! YOUR ADVICE TO A SINGLE WOMAN LIVING ALONE IS TO INVITE STRANGE MEN TO HER HOUSE!!! REALLY!!! Jerry is this something you’d recommend to your wife or daughter??? «Hey honey, just call the shop and have some questionable looking grease monkey come to your home.» SERIOUSLY??! Are you insane? Is this something you actually tell your wife or daughter?
I’m sorry but this has been a comedy of shoddy work, poor customer service on the part of management, some truly horrible advice and what certainly appears to be a sexist attitude on the part of Valvoline regional management.
Needless to say I’m not done with discussing this continuing event with Valvoline. I will be discussing the service and customer service abilities or lack there of, with upper level Valvoline management and the local media, Cincinnati has some great consumer advocates on our local television news stations. I’m sure they’d love this one.

If I could give 6 stars — these guys deserve it.
The guys here are very friendly! I have never been to a place like this before for an oil change but boy oh boy… I was NOT disappointed! They offer a full service oil change with a few motor oil options to choose from depending on your cars mileage. They check all fluids and even your air filter, which he showed to me and recommended that I change it by my second oil change.
I was highly impressed with my service. The mechanic who was actually working on my car showed me the dipstick and what to look for. They were all ready to answer any questions I had without me feeling like a bother. And to think… they did this all while I was IN MY CAR.
After reading the horrible reviews on Unilocal for other locations that offered oil changes, I’m glad I decided to give Valvoline a chance. I’m surprised that there was not one review on here…