Enterprise Rent-A-Car

Booked an online rental only to get a call that they didn’t have any rentals and I should not have been able to book online… Was not my problem I don’t control your online system which obviously does not work properly. They should probably work on that, horrible location. They deserve no stars

Go any where else. I listened to the young blonde lady talk bad about customers after they left. I was next door at superlube and when I told them I was closing the door because I was tired of hearing them talk about customers, not even a hint of I’m sorry. Never rent there.

I used to rent a car from enterprise and never had a bad experience except at this location. I preferred this location as it’s next to my house. I have made my reservation and every thing was confirmed on line. I got a cal from the agent and was told that the car was ready, after 5 mins i received another cal saying that they can not accommodate a car for me on that day. and the agent is not ready to search for another car at near by enterprise locations. I have made all my plans and they screwed up at the last minute.

We have a corporate account with Enterprise, and our primary location is the Roseville Enterprise. (Kyle, by the way is fantastic!)
I work in Roseville, but I live in Edina, so I use the Edina Enterprise location for most of my car rentals. Over the years, there have been some very good people here. Sadly, but due to promotions, they all leave just as I get to know them.
Which is why I want to give some kudos to Josh Crouse, Assistant Manager, before he gets himself promoted (and he will because he’s AWESOME!). Josh has fantastic customer service, and he leads his team well. He’s professional, funny, and really makes one-​time customers feel as special as repeat customers like myself.
The reason I’m giving him props today is last night he called me while I was at dinner to let me know that the car rentals were tight because of the holiday weekend. He asked if I could be flexible with my pick up time. Because I had a meeting before I headed out to a conference, I had some, but not a lot of flexibility.
I came in a little later this morning because I wanted to give Josh time to track down a car, and when I arrived, he told me he had parked my car in the back so that I would be ensured to get my car. Now that’s service.
So I can’t say enough good things about Josh and the Edina Enterprise team. Use them and you won’t be disappointed! (And while I hope Josh gets promoted soon, I selfishly want him to stay around here for a while!!!)