West Elm

I feel constantly torn by how many West Elm products I love and how truly terrible my experience is at this retail store every single time I’ve been here. Customer service is atrocious, they are constantly understaffed, and they seem to believe that their popularity offsets any need to address awful customer experiences. On top of it, the parking at this location is not in any way ideal. Avoid this store like the plague and order online. The shipping is worth it to avoid these people and this store, I promise!

My purchase hasn’t even arrived and I already deeply regret spending money at West Elm. I ordered a $ 1000 daybed a month ago that was supposedly in stock. Turns out it wasn’t, it will take two weeks to ship — fine. Then the date is pushed back, then the order tracking link stops working entirely. After trying to call four times to check the status of my $ 1000 purchase unable to connect with a human being, I finally reach someone after 25 minutes on hold who is extremely rude, as if I had interrupted them and they had better things to do. God, I’m going back to Room & Board.

Pretty disappointed in this store. We went in today with the kids with the intention of buying a sofa and chair for our ‘reading place’. Totally blanked by at least 3 of the sales people, one of whom looked like she’d been licking lemon juice from a thistle, eventually we were acknowledged, after about 15 mins, by the new girl. She had to get some help so along came sniffy experienced guy who wasn’t that interested in helping. We eventually left, spent $ 1700 elsewhere. I guess that if you’re selling items at a premium you also give indifferent service… I gave it 2 stars because of the smiling new employee. I don’t know how long she’ll last.

This was a so-​so experience. The products are a little too modern for my liking and the quality didn’t seem to be as high as I expected. Nonetheless, they had beautiful things. I have complaints and each one is represented by a star. The first is that the employees have condescending presence about them; they make you feel like they are doing you a favor by helping you (when in reality that’s their job and why they’re there). Had I known I was going to treated like a child, I would have never step foot in there. The second complaint, is that they were selling half a rock with paint on it for almost 40 $. Who the hell buys half a rock with paint on it? I feel like I’m at arts&crafts day at an elementary school.
The plus, I bought some beautiful flame-​less candles, because well… they were flame-​less and I thought I needed them.

This store is great!!! My wife and I bought a new bed and a new dining table. This was our first time to the store and we absolutely loved it.
The entire staff is so nice and friendly. Everyone is smiling, and are genuinely nice. Great people!!!
We definitely will be going back to buy more in the future.

after two trips in the last month i had to post. i love their furniture and bedding but hope i never have to go to the edina location again. on my first trip, i went with the intent to buy two dressers, a duvet and sheets. i wandered the floor for about half an hour. during this time, not a single person approached with an offer to help. i went to the cash wrap and i asked someone if they could check on a piece for me. the woman who responded was «busy» and put me off for another five minutes. when she checked their inventory, she acted as though helping me was the very last thing she wanted to be doing. they didn’t have one of the pieces i wanted and i left. i ended up ordering everything online. one of the pieces arrived damaged and customer service suggested i return it in store. i returned and another woman who appeared to be a manager assisted me. they wouldn’t make the exchange because their store wouldn’t take on a damaged piece. fine, i get it. so, i had to buy new and she made a giant deal of catalog returning the damaged item. then, her touch screen stopped working so she had me go to another register on the middle of the floor. supposedly, she made the return but could not print a receipt. i have yet to see the credit hit my bank account.
two trips, two blatantly rude associates, one of whom was in a management position. who knows, maybe i just dealt with two different people on two bad days.

I went to west elm with my parents so they could buy me a Christmas present. I chose the organic Cotten slate duvet cover (super cute). But they were out of the standard pillow cases for it. Since I had a 10% off coupon that was about to expire I asked if they could order me the pillow cases so I could still get the discount. They went on the company computer and said they would ship it to my house and wave the shipping. After filling out all the shipping info their computer said «their website was currently down and would email me when it was back up. I received and email the next day about continuing with my check out but the website still wouldn’t work for me. The next week I saw that the duvet cover was on even bigger sale (20%off) so I decided to return everything and re buy since I needed to pick up the pillow cases that were back in stock anyways. When I returned my stuff the computer «locked up» again so she checked me out on a different computer charging me for the stuff again after I had not received my money I originally spent on the duvet cover back. She finally figured out how to put it back on my card but it has yet to show up on my statement. I’m sure I’ll be making another head ache of a trip back to west elm to get my money back.

The store is nice, however, the staff needs better training. I have been there many times and the service is usually poor. Today it took 20 minutes at the counter and three employees to do a return and purchase (I brought back three items and purchased four). The staff is often friendly, but just don’t seem to have the proper training in returns, using west elm dollars, etc.

I had an excellent experience here. On a busy Saturday, Brandy, Design Consultant, helped me for quite a long time — she was helping me with design ideas for a bedroom. She was pleasant, helpful, and great to work with. I would shop there again in a heartbeat. That says alot because I live in Des Moines and drove four hours just to shop in the Edina location.

Super score: standing height desk
I’ve been looking for one of these for a while, but ended up finding a kitchen island here that was just perfect for the job!
West Elm is my style of stuff, neutral and clean. I wish I didn’t like this store as much as I do, since it is one of those chains… but I do love it. It’s also a wonderful place to find gifts, because they have things like kitschy animal ipod speakers that look like they are from Jonathan Adler. And the post-​holiday sales are great — their holiday decorations are very classy.
Parking is kind of pain over here, but you can pull your car up for loading if you buy something big. Make sure to check the back area of this store for final-​sale floor model sales. My desk/​island was marked down a ton just because it had a few small nicks in the legs.

If I could give 0I would, unhelpful, rude and too focused on the EDINA clientele ! Same experience 3 different times and never will I go again!
From Denver and spent thousands of $ at their location Edward and his staff was always helpful knew when to step away and check back in … I rather order online or through the Denver store then beg for assistance here, they really give the company a bad name!

Minneapolis is small so the farthest trip I have made (besides a farm visit) is to go to West Elm for some major furniture purchasing.
Three trips on three consecutive weekends later: no furniture bought.
This store seems to carry a very small number of each item (2 to 4). There was a coffee table that sold out quickly, but headquarters seems to be unresponsive about restocking items that are high in demand.
Also, there are not enough store associates on the floor, and too many at the cash registers. It would do this store some good to work on staffing and get a better sense of what its local customers will buy.

Had my first visit to a West Elm a few weeks ago! Such a pretty store. The staff was just the right amount of cheerful and friendly. The layout and set up of the store gave me some really great decorating ideas! Given everybody’s tighter budget these days, it seems West Elm has a lot to offer with excellent quality too. I purchased some very affordable but nice Christmas ornaments/​decorations, and some awesome bedding! Can’t wait to see what they bring out for spring!

I am torn.
I am happy (thrilled!) to have a brick-​and-​mortar West Elm store in the area. I love their stuff!
However. I’ve never found the staff to be helpful, at all. Especially not helpful if you don’t look the «part» in Edina. I came in with a picture from the website, wanting to see if they had the item, and it took a staff member forever to a) acknowledge me b) help me find it — she had no clue where it was! With such a small store, you’d expect them to know where the merchandise is. My stepmom, who is not at all «edina mom» in appearance (think sweatshirt and jeans for my stepmom) walked into West Elm to buy a very specific lamp for my husband and I and she said that the staff blew her off and she felt like they helped different looking customers first. I’ve noticed the same thing, though. It’s not a place to go shopping if you definition of a ‘lazy Sunday’ includes putting a baseball cap over your unwashed hair.
Parking is so/​so in this area. Yes, there is a ramp to park in, but it seems like just a hassle if you only want to pop into West Elm for a few minutes. There is little parking right in front of the store.
So — my expectations for West Elm’s products is high (I adore the lamp that my parents bought us!) but I have low expectations for the quality of the staff service at the Edina location. I’ll continue to shop here, only because I adore the products.

I almost peed my pantalones when I first heard West Elm was opening up a store in Edina. As much as I love IKEA and Crate&Barrel, West Elm is on the top of my list. West Elm has a certain quality about them which sets them apart from other interior/​furniture stores.
I loved the place so much that I actually asked for a job application. (I’m attempting it for the 40% discount… I know, I know… shameless). But honestly, being able to feel the textural quality of these products is further persuasion for me to bring them to the front counter.

This review of West Elm is connected to yesterday’s review of Container Store in that I’m happy to finally have one in the Twin Cities, even if I don’t plan on shopping here all that often.
Let me start out by stating that I find the bricks and mortar store much more appealing than the online one. I enjoyed walking the space and was impressed with how much product they fit into the store with, what I consider, a relatively small footprint.
The furnishings, décor, and rugs are a nice blend of style, and there were a few things that I have my eye on for my own home. I especially liked the cable knit throw pillows and blankets and would have purchased them on the spot if it weren’t for my heavily shedding baby at home. It was one time I wished she had had some Doodle in her.