Cycle Gear

As the weather was getting cold, I needed help with a full face helmet. As a fairly new rider, I needed some help determining how snug a new helmet should fit. After a couple of trips, and trying on numerous helmets, I am now the proud owner of a Shoei RF-​1200.
Everyone in the store seemed helpful, but Jenny truly went above a beyond to make this as easy as possible. She had patience with the numerous questions I had and was kind enough to order an Arai for me which I did not take at the last second. I truly appreciate the help, and love the new helmet.
Thank you!

I’ve been there today 4÷25÷15 for the first time, and that place is great. Customer service is excellent! The person that was helping me with my product, his name was Ian. He was very helpful! He took his time helping me out. He knew what he was talking about and made everything so much easier for me. I’m sure rest of the employees are the same way. I’m definitely going back to that store and I highly recommend you to check it out!

Amazing customer service.
I went three times to Cycle Gear and I am a first timer with little knowledge about gear. I brought a friend with me to ensure that I do not get ripped off. There was no need for that. I was taken care of very well by knowledgeable associates, namely Nelson and Jenni.
They didn’t try to sell me things I don’t need, nor did they push items on me. Both took their time to enlighten me about gear, try on different styles and price ranges of gear, and finally let me decide on what I really need/​want.
The first and second trip I made from NY to Edison was close to closing. Even after the «closing time», they patiently kept the store open until I was finished.
Once again, amazing customer service and great prices (did my research). I won’t hesitate to go back again.

Have bought a few items here on different occasions and have always been waited on and given assistance when needed. Prices are always cheaper than factory dealers. Bought a helmet accessory and it was really poorly made; however, they replaced it. Check accessory reviews prior to buying, especially if it seems like a good bargain.

Great customer service makes a big world of difference. Franky and Jennifer were awesome, patient, friendly and extremely knowledgeable. I honestly spent waay more than I had anticipated however I am not complaining. Great doing experience.

As a new motorcycle owner, I’ve been here a few times buying gear. My experience has varied depending on which staff members were present.
When I went to purchase my helmet, a gentleman from the UK (sorry, I forgot his name!) was extremely helpful. He answered all of my questions and showed me what to look for when sizing a helmet. I ended up buying a Shoei GT-​Air and am super happy with my purchase. He was really an exceptional sales associate.
I was in a few other times for gloves and a jacket and the staff present were not really engaged with the customers.
What I like about this shop is that they have a nice selection and their prices are really good. I even found a jacket I loved on a closeout rack for $ 99. It is also nice that they have dedicated motorcycle parking right in front.
My big pet peeve with this store is the lack of proper pricing on the merchandise. Not everything is priced properly, the sale signs are difficult to navigate, and some are either in the wrong spot or outdated. e.g. They will have a sale sign for 2 models of jackets and there are 6 models on that rack — confusing! They are good about honoring the price is their sign is wrong, but I don’t want to bother someone to check the price of every item I’m looking at. I wish things were just priced properly and the signage was up to date.
Overall I give this store 4 stars for selection, competitive pricing, and the fact that most of their sales staff is knowledgeable and friendly.