FedEx Ship Center

2.5 stars. It would have gotten a 3 which for me is average/​good for me. Location is great from where I work and live so finding it is no problem. Plenty of parking, and depending on what time you go, it’s really busy or extremely slow. Service is ok, slightly better than most post offices in the area that I have dealt with. Where it went down for me was employees and knowing correct policies and procedures. In my line of work, we send out alot of product containing dry ice. Several times I have had to redo /​replace stickers after being told how to correctly do it. Extremely frustrating even after I tell them there staff tells me otherwise. Other than that, it is what it is, it’s FedEx…

I used Fedex to have wine delivered and it requires the signature of someone over 21.
Delivery was attempted on February 25 at 12:02 PM. No one was at my house, since like most adults I was of course working at that time.
I went on the Fedex website the evening of the 25^th to request a delivery after 5:00 PM. I received several error messages and was unable to schedule the delivery.
The tracking system indicates delivery was again attempted on February 26^th at 12:36 PM. Once again no one was home– surprise surprise.
I called customer service the evening of the 26^th and was told that I can only «request» the delivery after 5:00 PM at this point, but cannot guarantee it.
If you offer a service where someone over 21 must sign, obviously it is totally worthless to attempt to deliver the package while most working adults are not at home.
This is a huge rip off, and I am assuming the purpose is to extort additional money out of recipients for «after 5:00» delivery.
After the third attempt, it goes back to the seller and I will have to go through this process all over again.
I will never use this garbage service ever again. The only reason I did so in this case is because it is the only carrier offered by the seller.

They are usually good but my experience today was so bad regarding a scheduled home delivery that I may never use them again for any business service.
I had a message from them yesterday regarding a scheduled home delivery today that would require my signature. and the message directed me to their web site for delivery options. I opted to pay $ 5 for the privilege of having my delivery made tonight between 5−8PM. It was worth the $ 5 to not have to sit around all day waiting.
Anyway, after no delivery yet, I checked online about 7:30 and I see nothing about it being out for delivery. I called their 800# and the rep told me it was now scheduled for evening delivery tomorrow night. No real explanation other than it was too late to make it tonight. I ranted and raved at the phone rep and then apologized for being so nasty but that to me he is FedEx and they screwed up badly.
As I’m writing this, my phone rings and it’s FedEx telling me he can’t find my house and I say is this a joke? It turns out it really was Fedex and he was around the corner and has my delivery.
I don’t know whether to laugh or cry.

Every time I send a package out, it gets there when they say. It’s a great service. The customer service representative always has my best Interest at stake.
If I ask which service is best they’ll let me know and what the cost is so I don’t pay more than I need.
Once in a while I have to pick up a package there and I have to say the experience has been pleasant. Nice people, good service so what more do you need. It’s a lot easier to find than UPS. I had to pickup a package at UPS once and spent nearly an hour waiting in line.

Even tho there was a panic because my package was misplaced, not once I mean not once did the people of FedEx ever disappoint. They worked diligently and together to find my very important package and treated me like a human being. I am very pleased with the outcome of there help, and will continue to use FedEx. A big thank you to everyone from the head of the department to the awesome driver! I’ll keep you nameless :) thanks again!

Missed a delivery by a few minutes and called the service center and volunteered to meet the driver if he could not come back, rather than drive 12 miles to the center. I explained that I was going on vacation the next day, and would not be around for delivery. Chances are he was still in the neighborhood. They have no way to contact the driver according to them. I know there is a security component here, but that sounds like a crock to me. Go UPS!

Stayed at MIL’s house to wait for her cat’s ashes to be delivered. She wanted to take a day off cuz this cat meant so much to her, but with me being a SAHM, I said I’d stay and get the package.
Well, my son went out to play and found the door tag on the side door. You have to go through a gate to get to the side door and the front door faces the street, so this makes no sense. Called customer service and they say the driver knocked, but we heard nothing. I told them I would not go and pick up the package so the driver is supposed to come back later on today.

Went to go pick up a package and it was ok. But the service is slow

Last week I ordered something through Kohl’s and received free standard shipping which arrives in 5 business days through FedEx. Yesterday my merchandise arrived at the local FedEx center where, get this, it will sit for three days.
Apparently if FedEx is running early on their standard 5-​day shipping they will hold your shipment so that it is delivered in exactly 5 days. Not in 4 days. Not in 3 days. Not in 2 days. In 5 days. Period. If you pay for a 5-​day, that is what you get even if it arrives early the item sits in their warehouse for however many days equals «5 Business Days».
The interesting things about this is that FedEx is the only major shipping company who does that. UPS and USPS will just deliver the parcel early if it arrives faster. UPS and USPS WILL NOT HOLD your parcel hostage until it’s been the correct amount of days according to what they were paid.
It is UNBELIEVABLE how completely uninterested FedEx is with customer service. BROWN really is BETTER. So is USPS with their more economical flat shipping rates. If I had a choice in the matter I would NEVER EVER have ANYTHING delivered to me by FedEx.