Route 1 Auto

Horrible, Horrible, did I say I had a horrible purchase experience! Their service is very good, however. Let me tell you about what to expect if you buy from them. My current car lease was coming up in three months. I ordered a Toyota Avalon limited. I told them that I was giving them plenty of time to get exactly what I wanted. Three months went by and the sales person had been talking to me. He was very nice. Came time to pick up my car and they had lied and never ordered it. They wanted me to pick it off the lot. Now I had no choice and needed a car so I took one and added the Satellite radio and remote start. I had to go home and wait for them to prep it. I came back and they had gotten a portable Satellite radio and glued it to the dashboard. Yes, you read this correctly, they glued it to the dash. When I complained the salesman said that is how they come now. I had an hour long argument with the salesman, manager and others and I told them I wanted my money back. Finally they agreed to put the real Satellite radio in and I waited two more hours. I drove it home and realized that they put a crappy remote start in, instead of the one in the brochure they showed me. Another argument and they won. I was so angry that I did not want to get a heart attack over it. Never, ever buy from them! That being said, their service department is fine.