The UPS Store

The owner (im assuming he is the owner) is an absolute jerk! I have never written a bad review like this and I have nothing more to say other than despicable! Save yourself the time and go elsewhere

I had to return a text book to the UPS store and I was just in the area of this one. The package has currently been siting there for 6 days (not including the holidays). When I called to ask why hasn’t the package moved, I was greeted by a rude «We have no information for you». Of course you don’t because I have yet to provide a tracking number! after asking if they wanted to take the number at least, the phone hung up. Seriously? At least I have proof to show it hasn’t moved so I don’t get charged for additional rental time on the book. Which is now almost 2 weeks overdue…

I have been going to this store for many years and the owner has been very helpful. He remembers me every time I come in and tells me the best way to send my package. He packs my items with care and have not had any issues with him.

My wife try return package, she have print out barcode return from web site, she bring in with her and the guy in which asian guy, keep asking my wife shipping label, my wife told him «just scan the barcode and it will print out» as direction in that paper” UPS WILL BRING A PREPAID LABEL FOR YOUR PACKAGE”, and the guy start yelling at my wife and my my wife also star yeling at him too, but that guy start call my wife shit word, my wife so angry and told me when im wait on the car, as husband i taking over, i came inside store and try to confront him «why you yell at my wife? And he start yell at me also, and told me we dint understand the procedure, i told him just scan the barcode and they will print out shipping label, and the guy told me, im in her side because she is my wife, oooff course, no one tell me call my wife shit word, he told me to get out frim store and never come again in this store, i asked his name and he dont want to give his name to me, so i just take a picture of him…, this is very unprofesional and un appropriete, i will pass this experience to every body not to come in that store, by the way my brother work in UPS as well, and end up i gave my package to him… What a bad experience … This picture is the guy who call my wife SHIT… In that pucture also that guy argueing with other customer

I dont know why people are giving them a bad hyper over there. I can tell you personally I have been dealing with the owner for several years now. Literally back in 2003 when I got back from Iraq and sold some stuff on eBay I would always go to him. He sends out the items in a very timely manner, the notary is good (dont know what else could be good about a notary). No issues at all, the only issue I have is he isnt open very late

The person who works here is rude. He just has an impolite manner. He says things like «you live here?» instead of «do you live here?» in a polite way. Everything he said was blunt. By the end of the few minutes it took to send a package, I was so frustrated. Then he said, «boy you must be having a bad day.» I said, «I was fine before I came here,» and walked away. As I was leaving, he swore at me in Chinese. I have no idea what he said, but I was offended. I even looked up the UPS number to complain. However, after a few minutes on hold, someone picked up and gave me different number to call, and I just didn’t call it.
Also when I walked in, a poster near the front fell down. He waited til I got to the counter, and then walked away, saying «hmm, something fell down.»

Not their fault that I arrived too late for a drop off, but the staff here is very rude. «Driver gone! You come too late!» when I asked if they would come tomorrow he said «driver no do weekends. They do Monday.» Rude. Not coming here again.

My day started with going into the US Post Office in Edison, NJ to return an unopened package that was sent to my Mom. It was the wrong product and therefore, I was sending it back for her. After looking at the shipping label, The Clerk at Post Office instructed me to go to a local UPS store as she suggested it was free to ship back to sender. She then provided nearby UPS location. From the minute I walked into the UPS store, I experienced the worst customer service of my life, by the actual owner. I asked him if I can return the unopened box back to sender. He stated, «I don’t know, why you ask me this when I don’t see shipping label.» I replied back, «The shipping label is on the side of the box, which I had removed from plastic.» He then stated it was not the shipping label and don’t know what I am talking about. I asked him to calm down as he was raising his voice and getting extremely anxious. He got even worse at this point. I stated that the US Postal Clerk instructed me to come here and he then said, «They are idiots there and don’t know why I was told to come to him.» Again, I asked him to calm down and explained that he shouldn’t call anyone an idiot. I then asked him if I could read him what was on the back of the shipping label and if he could just listen to me for a minute. He then walked away to the corner of the counter. Once I was finished reading, I asked him if he can help me understand what it meant. He said, he doesn’t know since he doesn’t work for that company. I asked him if he can just help me to understand what I needed to do as I am no expert in shipping guidelines. Again, he started raising his voice, stating that he is not that company and I need to call them. Another customer then walked in and handed a package to the owner, who is an Asian man in his late forties. He took it and pointed it at me and stated, «This is how is it done, you see, you see?» I then exited the store and said I don’t have to take this from him. He said, «Then go, just go.» I asked him where the Customer Service Headquarters is and he said, San Diego. He was not only rude, but called me an a**hole and an idiot as I exited his store.

Avoid this store at any price. The rude Chinese owner does not care for your business.