Ultimate Collision Repair

I only chose 1 star because 0 stars is not an option! I brought my car here because I heard they are fast. I work and am in school so I did not want to be without a vehicle for a long time. I discussed this concern with ultimate collision before even bringing my car here. They assured me they work fast and efficiently.
It is basically a new car — no issues — just needed body work. They took a week to even LOOK at my car. They had it for a MONTH AND A HALF. When I picked it up I discovered 3 new issues! New scratches on the car and 2 mysterious new sounds. Ultimate collision denied any responsibility for any of these issues. I cannot imagine how a reputable business can «fix» a car while also returning it to the owner with 3 new issues. I am contacting the Better Business Bureau because I would not wish this treatment on anyone else. Steer clear!!!

Let me start off by saying that this shop does do wonderful work on cars. I have brought my car there about three times and each time the car looked as good as new and they even washed it and cleaned the interior. I encountered the owner Jerry once and he was very nice and so are the people that have looked at my car for an estimate. I was referred to this shop by my boss and it was convenient because it is right down the street from my job, the only reason I am not giving 4 or 5 stars is for the rude receptionists that work there. There is one named Casey I believe and an older woman, each time I go there it is the same experience. I too work In customer service and if I ever spoke to customers the way these two do I would not be working anymore. If you work in customer service you should atleast have some people skills and be personable. I know that I am not the only one or have been the first to complain about how rude and unprofessional the receptionists are. I’m sorry but if you are going to be that miserable you should not have a job in customer service. Each review I have read about this same complaint the manager will reply that it’s not the norm or that they will be talked to but it looks like it has not changed. My father took my car there to drop it off and told me how unfriendly the older receptionist was. My father simply asked when the car would be ready and her reply was «she should know» well actually I didn’t know that is why he was asking which I don’t think was an unreasonable question to ask or how she should have responded. Also when I did pick up my car casey was working and I walked in and smiled and said good morning, she didn’t even crack a smile or anything and she answered the phone and spoke to a customer in a rude way. It is disappointing since this shop does great work however their customer service at the desk is poor, unprofessional and rude. In the future I don’t think I will take my car back or refer any one to this place. Despite how great of a job you do if your customer service is not great you will lose customers and no one is going to want to be treated that way.

Had to get three estimates for collision repair to my wife’s work truck. Though their estimate was the highest, it was the most detailed and most complete. Chris was great to work with. Once the repairs were approved they dealt with the insurance of the person who hit the truck. Chris kept us informed every step of the way and the final outcome was great. The truck look brand new. You can tell that the quality of the paint and body work is top notch. They will be my first choice for any future collision repairs.

Very good shop, they take care of their cuatomers in a very professional manner.
Quality of work, very good
Only issue I have is that it seemed to take them an extra day to do the work.

The best shop in the area under the leadership of Jerry and his team. They take in any car and deliver it back in BETTER THEN NEW– FACTORY CONDITION

Jerry and his staff are top notch. I work right down the street at a local dealership and refer everyone to him. All of my customers thank me and tell me how great their cars came out. They have worked on two of my cars, and even fully painted my fathers 1994 Toyota pickup to where it looked showroom new! I just picked up another car with a poorly painted front bumper. I will be by soon to see Jerry and have it done the right way!!! There is a reason why all the Exotic cars in the area end up at this shop. Simply the best body shop in NJ!

Stay away from here. The female receptionist even doesn’t know how to speak to customers properly. They are extremely rude and unprofessional.

We had a very good experience. Ultimate Collision did an excellent job repair our Altima. Customer service was great: very helpful, friendly, and honest. They made car rental absolutely seamless. Our car was done at time they promised. They worked with an insurance company and made all adjustments. My coworker recommended this shop to us, and it was worth to go there.

Hmmm it seem like they took down my review… well here it goes again:
This place is a scam. I went for a quote of some scratches on my IS 250 that was caused by a hit and run. There was one tiny scratch on the door that was later on buffed out by another body shop for $ 200. Ultimate collision decided that it would cost me $ 1,200 to buff out the scratches. You would think they would just look at it and determined that the scratches weren’t deep in enough to need repainting, but it took them 2 hours to look at my car and gave me a quote that was higher than my dealership.
Don’t go here it’s a scam!!!

Wonderful customer service, the owner of the auto shop was very helpful and honest. It is a trustworthy repair shop for you to fix your car. They expedite the service for us, and I don’t even have to call them for any update information on the car. They are on top of their businesses and they really care and appreciate their customers. You can tell once you step in the shop.

Brought my car here because I saw all the high end vehicles they work on… Work done on my car was horrible, brought it back, even the second go around it was still horrible… obvious coat drips, can see sand marks under the clear coat. Not bringing it back a third time, not work the aggravation. Better off to go elsewhere, sure they will be a lot cheaper too.

dishonest, theives held my car hostage for 9 days charging me $ 100 a day storage when they knew they were not qualified to work on my audi tt. kept telling me just another day and we will be authorized. refused to let me have car til I paid the ransome to get it sennt to authoized shop

bad bad bad, manipulative, misleading, unreliable and un-​trustworthy!
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When i was still deciding on which body shop to go to, they cajoled me into using their service and they promised that i will get my car back in a little over a week. So I decided to leave my car there. Once I dropped my car off, then they said it will take 2 weeks (after the Memorial’s long weekend), and I should be able to get it on Tue. (which was annoying because then I couldn’t use my car for the long weekend). When that day approached, then they said they need another couple of days (nothing I can do even though I was already very much annoyed by the constant pushing back, I could only pretend to be nice and patient, who knows what they’ll do to my car if I showed them my frustration)
So I called on Wed. to confirm my pick up, they said it’s not done yet, they need another day and that I should call back on Thur. to check up on it. So i called on Thur. then they said it should be ready by Friday. I called Friday morning, they said it may be ready end of Friday, and they will have someone call me in the afternoon. Of course no one called, so I decided to just go there and get my car back. I had to leave work early so I could pick up my car before they close (which is at 5:30), i retunred my rental car and went through all the paper work etc. but when i got to the body shop (with all of my bags transferred from the rental car), they had a different (3^rd) guy coming out and telling me that the car is not ready yet, and they called the car rental company to come get me again. So after all the troubles of taking off work early, returning my rental car, transferring all the bags, getting to the body shop, i was sent back to the rental car agency. I haven’t gotten my car back yet (who knows when that will be), so I don’t even know if the quality of repairment is any good. I just want you all to know that try not to go to this place, they really suck!