Black Pine Spas

Friendly sales people that seem to really know there stuff.

Purchased a pre-​owned spa Dynasty Paramount Deluxe, was not particularly happy with the in store service. As it is a preowned spa, they heavily discounted the spa due to the TV not working and the sound system having 3 dead speakers. We were fine with this, we really just wanted a spa to soak, music and movies are not a priority for our purchase, just a working spa.
Here are where the problems started, it took 4 phone calls over a week and a half to reach the person in charge of deliveries, the first 3 calls were answered by other people who (may or may not have) took our information down but certainly didn’t bother to leave it with the person in charge of deliveries. At least the delivery person said they didn’t get, either way someone was lying.
Second problem (not a particularly big one), the spa was delivered by a 2 man team who struggled for over an hour to get it to the right spot. The spa was never dropped but I had little faith in just 2 guys moving this particular spa, they said that 2 guys is normally enough to move newer spas which are quite a bit lighter but for safety reasons for both the crew and the spa, an extra professional or two would have made the move much safer.
Here is the biggest problem that we have with the spa, once we got the spa installed, water heated, tested etc. we turned everything on and about half a dozen jets just fell out and another 20 or so didn’t output water correctly. The majority of the locking mechanisms on these jets were broken off or corroded off so I decided to pull out every single jet. Out of the dozens (~50) of jets in the spa, 6 were in perfect working condition, 4 were working but the locking clip was bent out of place and the other 40 had corroded plastic or cracked plastic internal parts which explained why over half the jets didn’t work and the other half barely worked. Now here is where the joke starts. Checking 1 jets on a spa takes less than 30 seconds to pop it out and look inside but they clearly did not do a thorough inspection of the spa. I imagine that they filled it with water to see if it was leaking and if the pumps were working but didn’t bother to do anything else. I visited the store to talk to the service manager, I brought in several jets hoping to get replacements ordered but he wanted to check all jets on the spa so he scheduled some service guys to come out and check the spa.
Here is why I am giving Black Pine Spas 2 stars instead of 1. The two service guys who came out, Marcus and Morgan are fantastic. They know what they are doing, are respectful but most importantly, they didn’t bullshit me, they gave me the facts. They did a thorough inspection of the spa jets, and even gave me advice on proper spa care, chemicals products etc. With exception to 4 jets that needed cleaning, the rest of the jets were broken, almost broken or incredibly worn out so they ordered all new jets for the spa, this is something that I would have expected to be done before the spa was even put on the floor to be sold. They told me the history and details behind this particular spa as they have serviced it before with the previous owner. Marcus and Morgan went above and beyond what I normally expect from service guys so for that, Marcus and Morgan earned Black Pine Spas 2 stars. I called about a week later to see where they were at with our jets and they can’t order OE jets from dynasty for some reason so they’re going with jets from some 3^rd party so the fiber optic lighting in the jets won’t light up (the light isn’t a deal breaker, not being able to get OE parts to service a tub is though)
Anyways, here we are with a jetless spa, it’s really just a tub with hot water.
Things that I like about Black Pine Spas
+ Their on site service guys Marcus and Morgan are exemplary employees and just good people in general
+ Free set of chemicals to start
Things that I dislike about Black Pine Spas
— Sales person said the only thing broken on the spa was the sound system and TV (majority of the jets were busted) either he was lying or didn’t know details about the hot tub.
— Service department doesn’t inspire confidence. (With exception to Marcus and Morgan)
— They didn’t bother to thoroughly check and service the spa before selling it to us.
— They were of no help when trying to identify the year and exact model number of the spa so I could find the right instruction and service manual for the spa. They didn’t offer to print me a manual in the first place.

I bought an Artesian Grand Bahama spa from a private party. I located Black Pine as the local dealer. They had actually sold the spa new 2 yrs. ago so they had all the information. I needed a couple of parts so they were able to help and transferred the records to my name. I have since had a cleaning done and they have been very helpful educating me about the right chemicals and care for the spa. My father also purchased a spa at the Puyallup Fair from them a few yrs. back. We are both very happy and highly recommend this company.

We bought our Artesian Dove Canyon from Black Pine Spas last September (2014) at the Puyallup Fair, and we have never regretted that decision. We had a Jacuzzi spa in the past and it took a while for us to start looking at other manufactures. Well I am so glad we did. The Artesian is far superior to the Jacuzzi in our opinion.
One word to describe Michael Nekahi is Excellence. His knowledge, listens to our concerns, and he gave us multiple options on what spa’s fit our needs. Michael is absolutely great to work with. He clearly loves what he does and one of the best in the industry.
We absolutely LOVE our Dove Canyon spa. When we first enter our hot tub, I settle into my favorite corner seat and my hubby takes to his favorite lounger and we both are in heaven. If we get hot, we can sit in a cool down seat with jets on our lower back and feet (love it!) The pumps are so quiet we can actually have a conversation and hear each other easily.
One of the best features of the Dove Canyon is I can control my jets in my chair versus a diverted switch like our old Jacuzzi. With the dedicated pumps and controls for each chair — no more sharing pressure and speed. We can choose to have only the chairs we are in active so it saves on energy costs and noise.
The temperature is always exactly where we want it. The spa is also insulated really well and holds the temperature even when we turn it down after using it.
There are so many different therapy jets help my back as well as my legs and feet. You can move to various seats that focus on wrists, legs, and shoulders, upper & lower back, upper & lower legs. We have so many more options that we did with our Jacuzzi spa.
The lighting and waterfalls give our Spa a beautiful look at night.
The Artesian Spas are made in America versus outsourced to Mexico — we really like this!

The Black Pine service department is really good, we had a couple of minor issues with the lights and the Wi-​Fi not connected. They were very pleasant on the phone and quick to come out and help us.
I recommend Black Pine Spas & Artesian Spa for your family. We would definitely buy from them again.
Thank you Black Pine Spas — excellent experience purchasing & services with our high end Spa!!!
Kevin & Nicholle Jaquith, Fife WA.
Artesian Dove Canyon Owners

We bought a $ 10K spa from Black Pine but when it needs service, under warranty, they charge $ 104 «trip charge» to come out and fix it. REDICULOUS!!! Don’t buy from them, what kind of customer service is that. The service dudes were nice, friendly and apologetic about the trip charge UNDER WARRANTY.

Spent $ 17k on a swim spa at black pine and never got so much as a phone call to see how it was working. They came out to do a site visit and then order a crane that was too small for the job. After completely tearing up my front law they decided to get a bigger crane. They also told me to install a 60 amp breaker when my spa only needed a 50 amp breaker. Expect poor customer service if you buy here.

We bought our new hot tub from them and are very pleased with their service. They delivered our hot tub, removed the old one and installed the new one.

Excellent experience purchasing a high end grill. Friendly, knowledgeable staff, and very fast delivery /​setup. This was a special order item that I actually thought would arrive much later. I was surprised when they called me quickly with a delivery date and time. I was also pleased with the promptness and follow through of the delivery drivers. I would highly recommend Black Pine to anyone looking for a new grill.

Great company and great service! We move into a new home that had an existing hot tub and knew nothing about them so we called around to different hot tub companies to try to get someone to check the spa out, clean it, and show us how to operate it. A lot of the companies didn’t even call us back. Black Pine was immediately able to get us scheduled since they service all brands. The tech came out and took his time with us to educate us on how to manage our hot tub chemicals and how to operate the spa. They also did a detailed cleaning on it. I would highly recommend them to anybody

Black Pine was a great experience from start to finish. My sales rep really knew the merchandise and got me a reasonable price. He got me set up with delivery that was quick and on my own schedule. Would highly recommend them to anyone for hot tub and spa services!

saw an add on Craigslist from Black Pine advertising a «BIG EVENT», «Factory REPS ONSITE»! So the wife goes up there to buy a spa and there is ONE salesman at the store, not really an «event». She listens to the sales pitch, buys in and fills out a credit app to get a spa which by the way has to be ordered. The salesman tells her he cant run the app on Saturday but will first thing Monday morning. He calls Monday night and tells her he forgot to do it but will first thing Tuesday. Well, it’s Thursday and still no call. We are apparently more serious about getting a spa than they are to sell one so we are going elsewhere. We have more than sufficient credit which they would have known if they really wanted to sell a tub. They must have a lot of business to be able to «forget» to make a sure sale. Judging from all of this I have to assume they are bad news, stay away. Buyer beware!