Canopy World

I wouldn’t go here. The lady on the phone was very rude and unpleasant. Do yourself a favor and SKIP on this place.

I drove into Canopy world two weeks ago and I am still Shocked how Awesome the service was! Purchased 2007 Dodge 2500 that came with a Leer canopy, I noticed several things that needed to be repaired or replaced on the canopy. They were very helpful and did not try to up-​sell me on anything I did not need. They made suggestions but that does not mean I had to buy everything. They were very good about checking the entire canopy and all the moving parts. Replaced the lock, new gasket and the fixed the pass through slider. GREAT job!

We bought a new 2014 Silverado and because we camp we wanted a canopy on top. We live on the eastside, so Edmonds seemed like the closest place to get the canopy put on.
So here goes the story… ready. get your wine…
I called and spoke to the lady there and told her I needed a canopy for my new truck. We spoke about the year of the truck, I gave her my VIN # and the color code #. I picked out the kind of canopy I wanted. I did all this over the phone and she took down notes, as did I. She said it would take about two — three weeks to get it. NP I say I have time before we leave for our camping trip.
I put down 300.00 as a deposit and I trusted it was taken care of.
I get a call about 13 days later, saying my canopy is here. So I make an appointment and drive from Bellevue to Edmonds.
A few moments later I am told the canopy does not fit…
I am like how is that possible?
Here is the best part. she pulls out her hand written notes to show me what she believes I told her about the truck… her hand written notes.
Oh didn’t I mention that they don’t use a computer, of any kind. Not a laptop, not a smart phone, not a tablet, not a surface, NOTHING!
They use NCR paper orders and write everything by hand.
SO … she tells me that I told her that the truck was a short bed because she wrote down S/​B and then her boss wrote down that the bed was a 5.5 inch bed.
I said not I told you it was the NEW 2014 Silverado and that the bed was a STANDARD bed, and that it was 6.58 feet long. I also gave you the VIN #. so even IF I had told you something inaccurate, you could have easily looked up the VIN with Chevy to check on the size.
But wait remember they don’t have a computer and they do everything by hand.
She said this is an expensive problem… I said NOT MY expensive problem.
So they ordered another canopy and she proceeded to tell me how she never makes a mistake and that my information must have been wrong.
Well come ON its the 21^st century. There are MULTIPLE ways of checking if something is right. like the VIN # of the truck! WITH A COMPUTER!
So I got a call back a couple weeks later and when I said thanks I will be in tomorrow. he simply HUNG UP ON ME!
The second canopy did fit. thank god! And the gentleman who installed it was SUPER nice. He showed me how it worked, how to use the new key system etc. Nice.
BUT I do not recommend them, at all! The canopy itself that came from Leer was good. I do not like the clamping system they use to keep it on the truck but nothing I can do about that now.
This company needs to step into the 21^st century. Use a computer, check your numbers, check your information, and don’t blame the customer for a mistake that could have been easily stopped simply by pulling up the VIN # before you ordered something.
I wasted more time with this company, calling and calling and talking to someone when I could have easily ordered this canopy online with the click of a button.
And I am pretty sure their business would expand if they just used what the rest of us call… a computer and the internet!!!
Not that they will read this review anyway since they don’t have the internet or a computer … :)
Go to another place, there are plenty around. Don’t waste your time here.

I ordered Leer canopy and found a defect rear door handle.
The installer didn’t care and didn’t mention when I was there.,
Their sales must be good in prime location so won’t care about loosing a few buyers.
I must let other know that some customers including me had bad experience.
So no more business with them again.

I’ve been meaning to write these guys a raving review but had been moving and forgot about it. We bought a big ol’ truck to do the move who’s canopy struts were shot. This of course hindered the loading and unloading in the most inconvenient way, so I set out to buy new ones. A search through a few general auto stores sent me to Canopy World. I brought the truck in so they could take a look and found out my canopy brand was out of business, however «Tom» went out of his way to help me out. After some digging around and screw driver work I was blessed with a used set that worked perfectly at no cost. I am really judgmental about businesses and their employees practicing good business ideals and decisions. Tom never pressed me to order in some pricey new struts or to buy a new canopy or lock as mine was broken. I have a beat up old truck and he knew that wasn’t what was best for me. Word of mouth is worth it’s weight in gold when building/​maintaining a business and all I can say is these guys have true integrity and a helpful spirit– THANK YOU!

Our Ranger is our only vehicle. We have one of those spray-​in, indestructible bed liners and we’ve used it to haul everything from garden waste to luggage for trips. It didn’t take but a couple of Costco runs though before we wished we could use the truck bed as a trunk. Canopy Word made our wish come true. In addition to all manner of canopy, they have lockable fiberglass Tonneau Covers (lids)
that turn your truck bed into a secure trunk. They have different styles and sizes to choose from and they can exactly match the paint of your truck according to vehicle manufacturer’s specs. Now, when we go on a trip, we don’t have to worry about the weather or the security of our stuff. Tonneau covers are easily removed in case you need to haul something major and having them on your truck significantly improves gas mileage by cutting down the amount of drag. Canopy World’s experts install the covers so that they are water resistant and have a solid fit. If you have a truck, trust me, you need one of these. We’ve had ours for a couple of years now and we still love it. If nothing else, just go to CW, talk to the friendly staff, take a brochure, and check out the inventory. You’ll be glad you did.