Public Storage

April was very helpful and courteous. She listened to our needs and was very friendly. Looking forward to working with her in the future. The site is a little older, but well maintained. Inside our unit was well kept. The unit has high ceilings for extra storage potential.

Just got helped by Khuram picking out the right size storage unit. He was great, explained the whole procedure and the benefits of a larger unit. He also recommended a dehumidifier and crystals that will help keep our stuff in good shape through the rainy season. Thanks Khuram!

Babes was wonderful and hospitable. Our experience here was fun and informative. She went through everything very quick and thorough. She walked us to the storage and showed us around the area. Highly recommended!

Needed a storage unit and so glad I went to Public Storage. I have known April for several years and felt confident my stuff would be safe and secure with her in charge of the property. She showed me a couple of units and at no time was there any pressure to pick a unit. She asked questions to determine what size would be appropriate for my needs and showed me two units she thought would work best. I went with the 10×10 and all my stuff fit perfectly. She explained the monthly billing process and all the ways to pay your bill. I may be a little biased because I know her husband, but you should feel confident that April has your best intentions in mind while she is on the job. The facility itself was clean and well lit. She knows most customers by name which feels rare in this day and age. They offer moving supplies should you need them and locks for the units. A truly great experience.

Babes was very friendly and helpful when we were looking and exploring our options. We walked in and was promptly shown one of the units to give us ideas what we need. The facility seems clean and there were lots of people moving in/​out on the day we showed up. First impression is definitely positive.

My space was really clean and they offered carts to get up to the 2^nd floor.
Additionally, April had another customer when I arrived for my appointment, wanting to pay and I wasn’t in a hurry so she waited on her. This woman was INCREDIBLY rude to April over and over and over and April took the high road and was professional the whole time. I was quite impressed with her service.

These PS are packed in right next to each other — so how to choose? Just choose THIS one. Seriously, you know how, er, inefficient many of the folks who run these properties can be? April, the property manager at PS #23 010 is an absolute dream. She’s Ms. #1 ‘get it done’, kind, thoughtful, and when you leave you absolutely know that all will be fine in your hands. In fact, I really wanted to go buy her a puppy. She’s that lovely. This is your storage!

April rocks! She took care of us from sign up to move-​in. We so appreciate how helpful and professional she was throughout the process. April made the experience as painless as possible. 6 stars on a 5 star scale.

Babes was so sweet! She was super helpful & got us all set up in record time! Love this place!

I walked into the office to meet Rodney what great customer service. He was very pleasant answered all my questions and help me find what I needed. Facility is very conveniently located. The facility was clean and well kept. Will be a return customer!

Very friendly staff. Got a awesome move in special. Prices competitive with others in area. Good hours and easy driving access to my unit when hauling a uhaul

I just recently moved my things into a storage unit at this facility. Rodney was super helpful and welcomed all questions. He was very honest and courteous. One of the most kindest customer service reps I’ve ever met. Art was very courteous as well, carrying boxes to my car for me. Such nice manners from the both of them. The facility is well kept and seems secure.

See update at the foot of this review explaining a change from one-​star to two-​stars:
I strongly caution anybody considering using this company, at this location or anywhere else. The on-​site facility managers (at least at this location) are pleasant enough, but they do not give accurate information about the financial end of things and/​or are not themselves supplied with up-​to-​date information, so that you may easily end up with substantial unanticipated expenses, and good luck trying to get anybody at their billing or collections offices to handle the situation.
Last November, I took over a unit from a family member who had allowed it it to become seriously delinquent. I was told how much was owing on it, and assured that if it was cleaned out by the end of the month, there would be no further charges on it. In fact, I was told that if it was cleaned out by the 6^th of the following month, all that would be owed was a proration on December’s rent.
I paid the balance and cleaned it out by the end of the month (the 29^th, actually). I went in to the office to let the on-​site manager know it was now vacant and unlocked. I asked him if there was anything that needed to be signed to confirm that, and he assured me, not once but three times, that everything was complete. Not being confident in that, I also emailed the contact email address from the company’s website, again confirming that I had vacated as of the end of November.
In early December, I received a bill for December rent. I called the local office and left a detailed message confirming I had vacated at the end of November. I assumed that perhaps the December billing had gone out before the November 29^th vacancy had been recorded, though, and didn’t hear anything back, nor did I receive any follow-​up billing, so I assumed it had been taken care of.
Then in January, I received a call from a collection agency, saying the December bill had been assigned to collections. From there, it has been an ongoing hassle. The first live person I was able to reach said I had been charged because of a «slow» vacating. But she couldn’t explain how vacating completely in November could result in December charges. The next person I spoke with said that the unit was a «pay at the end of the month» unit, so the very substantial amount I had paid earlier in the month had not included the charges for November.
Of course, this is directly opposite to what I was told by the on-​site unit manager when I came in to pay: He assured me several times that the $ 800 in charges I was paying covered everything through the end of November, and that if I vacated by the end of that month, there would be no further charges. So either he lied or the collections office is lying, or one or both are incompetent, but so far I’ve spend almost two hours on the phone trying to get this resolved, with absolutely zero progress and a likely serious hit to my excellent credit score.
If you need storage, be aware you are taking major chances with your wallet, your credit score and your schedule by doing business with Public Storage. My advice: Don’t do it.
UPDATE: Well, the above all happened, but in fairness, I should mention several things:
Each time I left a message, a call was returned promptly — literally within the hour.
Whenever I got ahold of a live person at the company about this problem, each person was pleasant, seemed to care about the problem even if they couldn’t solve it, and as I learned later, did follow up with emails or calls to others in the company to document the problem.
I’ve now spoken with the District Manager, who says the problem should be resolved within one business day, and sounds like he means it and can do it. On that, of course, time will tell.
So I’ve upgraded my rating to 2-​stars, because although this was a huge annoyance and frustrating to deal with, it may indeed have been a one-​time glitch, and while navigating the resolution process was not the easiest thing and required persistence bordering on stalking, clearly there is something right at a company whose employees behave the way Kay, Phyllis, Tom and Zachary did toward an infuriated customer.